Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Email | RSS

This week, we revisit the podcast published back on 26th June 2017, we return to Helen Parker and her fascinating insights into general practice half way round the world. Helen has, for the past four years, worked in New Zealand for the Pinnacle network of GP practices and this is the second part of an interview that we began in Episode 64. In this part Helen goes into more detail about the structured model of general practice they are introducing in New Zealand; how it is being implemented and what it means for patient and staff satisfaction.

Introduction (0:09)

Re-engineering the inside of general practice – the Healthcare Home model (0:45)

Planning a model of best general practice (2:31)

Getting sign-up to the model (4:05)

Strengthening and preserving general practice (5:56)

Central resources from working at scale (6:55)

The new patient information system and the patient portal (7:29)

The call centre (8:26)

Getting involved in the business of the practices (9:58)

The “lean” programme for ensuring high-quality general practice (10:46)

Supporting the implementation of the model into general practice (11:41)

Funding the support (13:17)

Financial incentives/disincentives (13:51)

Ensuring the changes happen – leadership (15:03)

The change team (16:12)

The outcomes of introducing the new model on patients and staff (16:55)

The wider impact (18:12)

The clarity of the process – lessons for the UK (19:36)

Further information can be found here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.