26
sep
0

Podcast – Practice Index – “From clap to slap…”

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In the latest episode of our monthly Practice Index podcast series, regular panel members Practice Managers Robyn Clark and Nicola Davies are joined by Ilford-based GP Principal and Partner Dr Naj Seedat. The trio, alongside our very own Ben Gowland, discuss the increasingly negative PR campaign which general practice has fallen victim to within the press, social media outlets and amongst frustrated patient communities. Can the tide be turned and if so, how? Do extraordinary measures need to be put in place to protect practice staff from the very real threats of harm and in some cases, almost daily incidences of verbal abuse? Can we really find a way to tackle the surge in demand for face-to-face appointments whilst Covid is of continuing concern, and whilst we are dealing with the biggest staffing crisis we may have ever known? With winter approaching, the future certainly looks bleak in primary care, but the panel have their own ideas about how we might be able to face down the criticism, win hearts and minds and most importantly, ensure we are looking after ourselves in the process.

Introductions (0:30)

All about Naj (0:50)

How is life on the general practice front line right now? (1:16)

Robyn’s perspective (2:19)

Naj’s experiences of the current situation (3:42)

The access conundrum (4:13)

Meeting the demand for face-to-face consultations in the backdrop of the ongoing pandemic (5:57)

The workforce crisis (7:25)

Celebrating success (8:43)

Discussing the lack of support centrally – and from the top (10:31)

Media, public opinion, and the voices of negativity (11:45)

Safeguarding general practice staff from the threat of abuse (13:17)

Enforcing a zero-tolerance policy (16:11)

What can be done to turn the tide? (17:35)

Institute of General Practice Management (IGPM) stance (19:30)

Practice Index’s website can be found here

For more information and to sign up to become a member of the IGPM, please find the website here

For all enquiries, please contact James Dillon here or Ben Gowland here

19
sep
0

Podcast – Dustyn Saint – Analytics to support the ‘post’ Covid general practice world

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Dr Dustyn Saint is a GP with a special interest in informatics, data analytics and in making life a little easier for those working under tremendous pressure in primary care. Following the fallout from the worldwide pandemic, he and his team at Primary Care IT, the organisation Dustyn and his colleague founded to share, evolve, and grow the tools and resources already embedded within their own, respective practices, jumped into action, to see what they could refine and improve – and what might be needed to support primary care staff before, during and beyond the Covid outbreak. Amongst the multitude of Covid templates and tools, the introduction of a Covid ‘hub’ space and the development of some high spec remote consultation tech, they have also introduced a data analytics tool, to assist general practice leaders in not only staying on top of their financial targets and income streams, but enabling more proactive and strategic decision-making, as a result of presenting a more detailed insight into their income patterns, and those of others. Here, Dustyn touches on the Primary Care IT journey since Covid hit, and why he believes the OneAnalytics tool can really make a difference.

Introduction (0:19)

Primary Care IT (0:26)

Dustyn’s journey (the link to his first Ockham podcast episode) (1:08)

The impact of Covid on the primary care digital agenda (1:19)

Covid templates and tools on offer (1:51)

The Covid Hub (2:25)

Remote consultations and long-term condition reviews (3:33)

The practice income data analytics tool (4:41)

Where does the income data originate from, and can we access this too? (6:30)

How up to date is this data? (7:05)

A how-to of using the tool (7:48)

Initial conclusions and findings (8:36)

Preparing for integrated care (11:00)

Early indicators and planning ahead (12:09)

Feedback from those on the ground (13:04)

Which users should have access to the tool? (14:02)

What’s the impact of the tool on overall financial management? (15:08)

Webinar guidance (17:50)

What’s next? (18:10)

Getting in touch (18:37)

 

More information can be found on the Primary Care IT website

If you’d like to get in touch with Dustyn and his team at Primary Care IT, all the available contact points can be found here

12
sep
0

Podcast – Neil Modha – The challenge of reducing health inequality

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GP Dr Neil Modha returns to the Ockham sofa this week to discuss the topic of health inequalities, something which is particularly close to his heart on account of the vulnerable communities which make up the majority of his Thistlemoor practice in Peterborough’s patient population. From QOF measures to Covid vaccination numbers, Neil explains why the current funding model and the systems in place are not always supportive of those working their hardest to meet the needs of those most in need but also, with the introduction of integrated care systems and some close liaison with NHS England, why there is reason to be optimistic going forwards.

Introduction (0:36)

The population served by Neil’s practice (0:50)

How the Thistlemoor team are meeting the needs of vulnerable patient groups (1:24)

Covid vaccinations and why measured targets are not always representative of efforts on the ground (2:23)

Weighted populations (5:05)

The Carr-Hill formula and how it works in practice (6:01)

Other GP contract pressures (7:02)

Challenges of QOF and ‘absolute’ target setting (8:49)

Increasing the inequality gap (9:40)

The digital impact (11:25)

Barriers to tech (12:42)

What is the best way forward? (14:05)

Can change happen with the introduction of integrated care systems? (16:44)

The appetite for change within the centralised bodies (18:41)

Optimism for the future (20:25)

Funding analysis– can you help?! (21:19)

The episode Ben refers to, where Neil introduces us to Thistlemoor’s innovative open access model, can be found here

If you can assist with some funding analysis, Ben can put you in touch with Neil

5
sep
1

Podcast – Mel Lamb – Recognising the value of our General Practice Nurses

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For too long general practice nursing has been in crisis with high rates of staff turnover, a lack of opportunity to progress – or to seek training and development to progress, coupled with nursing confidence in the system at an all time low and stress levels at an all-time high. As a result, the ten-point action plan for general practice nursing was implemented with the aim of developing confidence, capability, and capacity across primary care nursing. As Mid and South Essex Health and Care Partnership’s training hub lead, Mel Lamb has been instrumental in embedding the ten-point plan principles in her area; supporting, and promoting the work of her fellow nurses, and providing encouragement to develop their skills further and ultimately, to progress with confidence.  In this week’s episode, she talks Ben through her role, the legacy she hopes that the ten-point plan can leave for both newly qualified nurses and those already in post and most importantly, if the work Mel and her colleagues are doing can enable a brighter future for general practice nursing, going forwards.

Introduction (0:37)

Mel’s role as a training hub lead (0:57)

Implementation of the 10-point action plan for general practice nursing (1:48)

Mel’s first impressions (2:31)

Is there a crisis in general practice nursing and can this be overcome? (4:05)

Training and development opportunities on offer to nurses right now (5:11)

Impact on morale and improving recruitment and retention (7:54)

Establishing a support network (9:04)

The ‘threat’ of the additional roles (11:02)

Are nurses’ skills and experiences appropriately utilised when planning for the new roles? (12:48)

Training hubs and what they can offer (13:52)

Accessing and locating local training hubs (15:07)

Breaking down the barriers to nurse leadership opportunities (15:45)

Is the 10-point plan working? (17:46)

Getting in touch (18:52)

If you’re interested in learning more about the 10-point action plan, further information can be found here

Mid and South Essex Training Hub’s Twitter contact

To get in touch via email

29
aug
0

Podcast – Taurus Healthcare – Inspiring great leadership in the dawn of Integrated Care Systems

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The healthcare landscape is once again changing, and it is expanding rapidly. The age of integrated care systems (ICSs) is almost upon us and with it heralds a new set of challenges for general practice, particularly when it comes to establishing and maintaining effective leadership and enabling sound and unified decision making (which truly represents all local parties). This week, we introduce Dr Mike Hearne and Nisha Sankey, Managing Director and Director of Strategy and PCNs respectively, from the GP federation Taurus Healthcare based in Herefordshire. Both Mike and Nisha have been instrumental in setting up and running the Herefordshire General Practice Leadership Team; a single, decision-making body incorporating Herefordshire’s PCNs, federation, LMCs and CCG teams. Our podcast this week explores their journey; their infrastructure and resources, the decision-making processes in place, the obstacles and challenges they have faced along the way and how and why a single, unified leadership team will be instrumental in the new, integrated world.

Introductions (0:45)

Taurus Healthcare background and achievements to date (0:52)

Nisha’s role (2:07)

Relationships between PCNs and federation (2:52)

Taurus infrastructure (3:55)

The General Practice Leadership Team (4:58)

Establishing a recognised decision-making forum (6:56)

Managing pushback and obstacles (7:41)

Non-clinical chairmanship (9:10)

Nisha’s view on impartiality (10:14)

Manging tensions when it comes to decision making (10:47)

Facing future challenges (12:05)

Preserving the views of the group within individual representation (12:54)

Maintaining proactivity in the new world (15:23)

Resourcing and representation within the ICS environment (17:16)

Financial considerations (19:41)

Funding channels (20:24)

Getting in touch / finding out more (21:40)

The team at Taurus Healthcare are more than happy to talk and to share their experiences with others. All their main contact points are shown below:

Twitter

Facebook

LinkedIn

Taurus Healthcare website

LAST CALL FOR REMAINING PLACES! Information about the New to General Practice Partnership Training Programme, for those new to partnership or considering going into partnership, can be found here.

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