31
may
0

Podcast – The Rapid Deployment of Online and Video Consultations across London

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The challenges presented by the Covid crisis have seen an acceleration of many existing transformation projects in general practice, particularly where use of tech and a move to a digital infrastructure is concerned. This week’s podcast features a panel of experts from the London region who bring a clinical, project and programme perspective on the hugely successful transition to online and video consultations and an insight into the brand-new NHS app. From triage and the creation of a digital front door to managing an incredibly rapid deployment, the importance of effective communication and the public response, here is how, in a few short weeks, they have enabled 95% of London practices to offer online consultations and 100% who now have the ability to deliver video consultations to support their patients.

Introductions (0:36)

The challenge presented by Covid (2:11)

How was the transition to online and video consultations enabled? (3:17)

The deployment from a clinical perspective (5:08)

Patient response (7:30)

The NHS app (9:19)

Rollout across the STP area (10:57)

Why each London borough was managed differently (13:44)

What has been the impact of both online and video consults? Has one proved more successful than the other? (14:54)

Was hardware a critical success factor? (16:33)

Future plans (18:22)

Life after Covid? (19:55)

What happens next from a practice point of view? (20:48)

Getting in touch (22:51)

If you would like to know more, you can contact the London Digital First Programme team and / or Emily, Sustainability and Transformation Partnership (STP) project lead for North Central London:

Digital First Programme (London): england.londondtt@nhs.net

STP lead: Emily.mitchell9@nhs.net

24
may
0

Podcast – Robert McCartney & Stephen Kemp – Establishing a Covid ‘hot’ site

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Robert McCartney and Stephen Kemp specialise in supporting and developing innovative and sustainable primary care services. Here, they take us through their experiences of setting up Covid ‘hot’ sites in the south Kent area, in response to the global pandemic; how the projects were mobilised, what the key consideration factors were and what they learned along the way.

Introductions (0:09)

The network set up (1:54)

When did planning for a ‘hot’ hub begin? (3:01)

Overcoming the logistical challenges (4:56)

From idea to go-live (6:12)

Staffing a ‘hot’ site (6:42)

The cost implications for a practice or network (8:23)

Activity levels so far (9:06)

Boosting the numbers (9:54)

Lessons learned (11:24)

Internal versus external spaces (12:24)

Can there be a centralised model? (14:20)

Planning for the future of Covid and its effects (15:39)

Getting in touch (17:19)

Robert’s email: rm@mccartneyhealth.co.uk

Stephen’s email: skemp@mccartneyhealth.co.uk

McCartney Healthcare Associates website here

Twitter: @McCartneyHealth

LinkedIn

17
may
0

Podcast – Justin Cumberlege – The need to know on the Network Contract Direct Enhanced Service (DES)

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With PCNs and practices facing the impending deadline for their decision on the Network Contract Directed Enhanced Service (DES) Contract Specification for2020/21, Ben talks to Justin Cumberlege, who specialises in providing legal advice to the primary care healthcare sector as a partner at Hempsons Solicitors. From the contract specifics, to the key considerations and the legal and practical implications in between, this week’s podcast offers a bitesize overview of what primary care should be mindful of before 31 May 2020.

Introductions (0:14)

How is this year’s network DES different? (0:38)

The challenges so far (1:41)

Publication timing (2:53)

What does sign up mean for practices and networks? What are the timescales? (4:26)

What if a practice does not want to be part of their PCN going forwards? (5:49)

Can the PCN configuration be changed at this point? (7:15)

The thorny issue of ‘expelling’ a practice from a network (7:46)

Justin’s highlights the key considerations for practices and networks, ahead of the sign-up deadline (8:15)

Reviewing the network agreement (9:35)

Requirements of collaboration (11:39)

The repercussions of breaching the contract (14:15)

Defining the difference between the PCN DES and the PMS agreement and GMS contract (17:23)

Focusing on the small print and implications of worst-case scenarios (18:18)

If practices sign up this year, what are the implications for opt out next year? (19:09)

Getting in touch (20:06)

Hempsons website here

Justin is contactable via email: j.cumberlege@hempsons.co.uk

10
may
0

Podcast – Tara Humphrey – Project Managing a Pandemic (Part 3)

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Tara Humphrey, our ‘almost’ resident Project Management expert supporting the development of Primary Care Networks and GP Federations, returns for a third episode in a series of podcasts covering the pandemic from a business and management perspective. This week Tara and Ben reflect on where they are up to in their own roles, within their own areas, with their focus shifting towards life after Covid and more traditional priorities – but with the added benefit and experience of the best practice that has taken place during recent times.

Introductions (0:14)

Drive through immunisations (1:14)

What has been happening in Tara’s world? (2:35)

Planning for life after Covid? (3:06)

Considering new priorities in a GP Federation schedule (4:06)

The Care Home challenge (4:56)

Modelling a new Care Home scheme (5:47)

Ben’s experiences of aligning care homes to practices and PCNs (6:46)

The network mindset (8:19)

Tara and Ben discuss the PCN DES more broadly (9:14)

Positive impacts as a result of the pandemic? (9:57)

Building on the positives; opportunities for further partnership working (11:01)

The theory of change and maintaining momentum (13:16)

Th effect of crisis working (14:43)

Learning lessons (15:27)

What’s next for Tara? (16:06)

…and for Ben? (16:58)

Find out more about Tara Humphrey:

3
may
0

Podcast – James Davies – The realities of remote working (and making a success of it)!

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During a time when many GP surgeries across the nation are managing near total transformation of their working practices, James Davies, a Practice Manager at Amicus Health, features on this week’s podcast to tell their story. From the highs to the not so highs, to the tech they’ve employed, the valuable lessons they have learned and the bits of their new processes they would like to retain for the future, this week’s podcast is a one stop shop for all things remote working during the era of Covid-19.

Introductions (0:26)

Amicus Health – the stats (0:41)

The ‘GP heavy’ model (0:58)

When did their transformation journey begin? (1:51)

How to embed a system of remote working and enabling staff to work from home (2:34)

Away From My Desk (4:00)

Access to full clinical software (4:44)

Explaining the ‘soft phones’ system (5:18)

What does a typical day look like in the new world? (6:11)

Staff reactions (7:59)

Striking the balance of staffing cover (9:01)

Which roles fit remote working best? (10:07)

Continuing effective staff management (11:00)

Is dedicated IT support required? (12:24)

What happens next? (13:08)

Opportunities for further transformation and planning for the future (14:47)

What will Amicus Health retain going forwards? (15:41)

Lessons learned (16:41)

Getting in touch (18:41)

James is contactable at: jamesw.davies@nhs.net

https://www.amicushealth.nhs.uk/

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