9
nov
0

Podcast – Farzana Hussain – A year in the life of a clinical director

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This time last year we caught up with Clinical Director and now GP of the Year Dr Farzana Hussain to get her early thoughts about her (then) new role as a PCN lead. Fast forward 12 months and Farzana is back to share an update on the challenges she and her network team have faced and where they have achieved success, in spite of the pressures of meeting the demands of the primary care contract and the small matter of a global pandemic. From developing and managing relationships, to understanding and embedding additional roles and identifying where further support is required across the board, this week’s podcast is a fascinating insight into the world of a Clinical Director during the early life of a PCN.

Introduction (0:33)

Becoming GP of the Year (0:47)

Stand out moments in the last year, in summary (1:34)

Evolving relationships between practices and the network more broadly (2:38)

Working on shared purpose (4:14)

How has Covid impacted on PCN relationships and the development of the network itself (5:45)

Recruitment of additional roles (6:52)

Meeting the challenge of embedding new roles in practice (10:07)

When will the positive impact of the new roles be felt? (12:33)

Is there adequate support in place for managing the establishment of new teams? (14:12)

Managing the demands for time and meetings (15:29)

What support is available for clinical directors themselves? (16:46)

The £1.50 challenge (19:07)

What’s next for Farzana? (20:44)

2
nov
0

Podcast – Minesh Patel – The evolution of the Primary Care Home and Primary Care Networks

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The Primary Care Home programme is an innovative approach to strengthening and redesigning primary care, which was founded by the National Association of Primary Care (NAPC) in 2017. Since that time, there has been the emergence of primary care networks so how have the radical differences which have swept across the general practice system affected the programme and its development? This week’s podcast features Dr Minesh Patel, current NAPC Chair, who talks to Ben about the progress of the Primary Care Home movement, the impact of PCNs and their influence broadly and what is next in terms of both models.

Introductions (0:10)

The role of the NAPC (0:21)

Primary Care Home (PCH) initiative and the relationship with PCNs (1:02)

How is the work of the Primary Care Home being carried out now? (2:02)

Are PCNs a risk to the Primary Care Home movement? (3:24)

PCN new roles (5 mins 13 secs5:13)

The key differences of Primary Care Home and PCN – and the resulting impacts (6:40)

Are networks operating differently in different areas when it comes to recruitment of the new roles? (8:11)

The timeline for embedding new staff (9:34)

Where PCNs fit as far as integrated care is concerned (10:08)

Lessons in engagement from the Primary Care Home programme (13:04)

Relationship development (14:33)

How has Covid affected the development of PCNs? (15:32)

NAPC forward view and how they can help practices and networks right now (16:49)

Getting in touch (18:26)

The NAPC website is here

To get in touch via Twitter

Or you can call: 020 7636 7228

26
oct
0

Podcast – TyneHealth & CyVolve – Patient data: Who holds the key?

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There has been an explosion of digital innovation within primary care over recent months, particularly where maintaining contact between practices and their patient populations is concerned. But what about joining up practices with other practices, within Primary Care Networks (PCNs) and GP Federations, as well as other cross-sector organisations, to enable secure information sharing across care providers? This week’s podcast features GPs Dr Susannah Thompson and Dr Eleanor Holmes from TyneHealth GP Federation who, together with Nigel Walker, CDO and Co-Founder of leading data security provider CyVolve, share a fascinating insight into the transformative approach they are taking in North Tyneside to truly put patients at the heart of integrated care pathways; how they are able to safeguard security around the sharing of information and ultimately, finally, break down the barriers of silo working.

Introductions (0:44)

All about TyneHealth GP Federation (1:00)

The extended access service (1:47)

The birth of CyVolve and their mission (2:22)

CyVolve’s role in supporting safe information sharing (3:07)

Sharing the right information, at the right time, with the right people (6:05)

Motivating multiple practices to trust in the technology (7:30)

The challenges faced by CyVolve (8:04)

Bringing benefit to business continuity during the pandemic (8:50)

What are the key differences of the CyVolve technology? (9:20)

How is information stored? (10:34)

What types of data are being managed? (11:20)

Handling pushback (12:12)

The TyneHealth Covid-19 resource hub (14:11)

What has been the impact of the new system being in place? (15:07)

Lessons learned from CyVolve’s perspective (16:03)

Finding out more (17:16)

 

For more information and to get in touch with Susannah and Eleanor at TyneHealth:

The TyneHealth website is here

Dr Susannah Thompson MD / GP

Dr Eleanor Holmes (GP / QI & Communications Manager)

A case study published by CyVolve on their work with TyneHealth (n.b. same title as the podcast: ‘Patient Data: Who Holds The Key?’)

The CyVolve website for more info about NHS secure collaboration can be found here

18
oct
1

Podcast – Practice Index – Boosting morale in general practice

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This time of year is ordinarily an extraordinarily busy period for practices with the onset of ‘business as usual’ winter pressures but what is the effect of the additional impact Covid presents, while business is not running as normal? In the third of our Practice Index Practice Manager panels, now seasoned podcast professional Nicola Davies joins Ben, along with fellow Practice Manager Michele Petrie and GP, executive coach and speaker, Dr Rachel Morris, to discuss the challenges leadership teams face right now, what low morale means in practice day to day and critically, what can be done to maintain staff resilience during this period of long term uncertainty.

Welcome to the panel (0:36)

An introduction to Michele (0:49)

All about Rachel (1:24)

Morale right now in general practice (2:10)

Why is morale so low? (3:24)

Pressure from the top and the influence of the media (3:46)

Summarising the contributing factors (4:18)

What does a stressful working environment look and feel like in reality? (5:20)

The power of social media (7:05)

What can practices do to find a way through? (8:21)

The zone of power (10 mins 36 secs10:36)

Recognition, reward, and the importance of saying “thank you” (11:24)

Long term impacts of low morale and maintaining wellbeing (13:04)

Pulling together as a team (14:38)

Standing in the shoes of a practice leadership team (15:24)

Coping strategies (17:13)

Rachel’s advice for self-care and sustaining resilience (19:31)

 

The link to Rachel’s ‘I am not a frog’ podcast is here

The Covid-19 team wellbeing toolkit Rachel refers to can be found here

11
oct
0

Podcast – Jess Hollingsworth & Nick Sharples – Digital Group Consultations

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Group consultations are a relatively new concept in primary care, but one GP has taken this a step further and in the wake of the pandemic, has introduced digital group consultations at her practice. Dr Jess Hollingsworth of Linthorpe Surgery in Middlesbrough, in partnership with podcast favourite Nick Sharples of DNA Insight, saw that there was a need to better support patients recovering from Covid. Together, they decided that giving patients access to an online consultation, in the company of other individuals also struggling with the long term impact of the virus, might offer some much needed insight into its effects, whilst giving them a safe route of access to an individual consultation and to a potential network of support going forwards. Here, they talk to Ben about how the idea came about, the preparation that is required, how the consultation works in practice and what the impact has been overall on the patients that have taken part.

Introductions (0:34)

Making the transition to virtual group consultations (0:29)

The definition of a digital group consultation and its structure (1:29)

Timings and patient consult allocation (2:25)

Which patient group/s were targeted and why? (2:53)

What preparation is required? (3:21)

The role of the facilitator (4:07)

Governance and consent (4:46)

Recommended group size and numbers (5:56)

A group consultation in practice (7:21)

After care (8:26)

How social prescribing link workers can help (9:40)

Patient feedback (10:30)

Reflections from a practice perspective (11:40)

Technical challenges (12:34)

Which online platform works best and why? (13:19)

Lessons learned (14:36)

Advice from Nick for practices who are in setting up a digital group consultation (15:43)

The Personalised Care Institute and the support and training on offer (17:12)

Where can I find out more about virtual group consultations? (18:28)

Further support for patients recovering from Covid-19 (19:14)

 

A link to the case study on Linthorpe Surgery’s digital group consultation pilot (which Nick references) can be found here

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