4
jul
1

Podcast – Selby Town PCN – Care Coordinators in a class of their own

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It’s the next episode in our series of podcasts dedicated to the new roles in primary care. This week, our spotlight is on the relatively newly formed Selby Town PCN care coordination team. Ben is joined by Clinical Director Dr Nick Jackson, Fiona Bell-Morritt, Lead Officer at NHS Vale of York CCG, Dementia Care Coordinator Helen Brazil and Frailty Care Coordinator Alice Houlden to explore the overwhelmingly positive impact the care coordinators are making on the wider team and in particular on the vulnerable members of their patient community. From the beginning of their journey, and the adoption of a population health management strategy, to recruitment and development of the care coordination team, an overview of the role itself and the work that’s encompassed, the benefits on offer to both the internal teams and externally, and the lessons learned; our episode today is testament to the powerful influence that the new roles can have on improving patient outcomes and supporting GPs during a time when demand for primary care services has never been higher.

Introductions (0:29)

Selby Town PCN (0:49)

Why did the PCN team decide to recruit their care coordinators? (1:29)

First impressions (1:54)

Introducing Fiona (2:15)

Fiona’s role in supporting the introduction of the care coordinators (3:01)

Identifying vulnerable patient groups (3:32)

Hearing from Helen (3:54)

Helen’s previous work experience and why the care coordination role was so appealing (4:14)

The evolution of Helen’s role (4:59)

What is care coordination? From Helen’s point of view (7:56)

Alice’s perspective (9:27)

Alice’s background and why she was attracted to the care coordination role (9:45)

The reality of being a care coordinator (10:15)

Responsibility for Selby Town’s frail population (11:29)

Describing the nature of Alice’s work (12:05)

Practice versus PCN? (12:59)

Measuring success (13:44)

Internal and external benefits (14:47)

The difference that can be made to patients’ lives (15:53)

Impact on other practice staff (19:10)

Developing the service (20:10)

Reflections and lessons learned…starting with Fiona (20:53)

Advice from Nick (22:19)

Helen’s top tips (22:48)

A final word from Alice (24:24)

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com – or please check out our dedicated page here.

27
jun
0

Podcast – Rachel Morris – Peer support for PCN leaders

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Life as a PCN leader can be a little lonely at the top. When you’re in charge of your organisation, who do you turn to when you need to download, offload, get a general sense of perspective and / or perhaps just some good old-fashioned advice? This is increasingly becoming an issue for many of our most senior staff in general practice and with demand and stress levels at an all-time high, access to great peer support has never been more important. So, enter GP and executive coach Dr Rachel Morris and our very own General Practice Podcast host Ben. With a wealth of hands-on experience as both clinical and executive leaders, they discuss what great peer support looks like, the ingredients required for successful mentorship and coaching, who you should approach and most importantly, what’s on offer with the all-new mastermind group programme they have recently set up.

Introduction (0:33)

Rachel’s thoughts on peer support and why it is so important (0:52)

How do you identify the best sources of support? (2:13)

Can talking to peers outside of your PCN really help? (4:26)

Different methods of peer support (6:45)

Optimising a mastermind experience (9:54)

Why accountability matters (11:38)

The ideal demographic of a mastermind group (13:14)

How Rachel and Ben can help with peer support (14:53)

What’s on offer when you join Rachel and Ben’s mastermind programme and who should apply (16:40)

Group rules (17:09)

Finding out more and signup (17:48)

Establishing a mastermind group of your own (8:12)

 

If you’re interested in joining the PCN Clinical Director mastermind group programme which Rachel and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com

For more information, please check out our dedicated page here

20
jun
0

Podcast – Practice Index – #PMpower

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Just six short months ago, a super group of determined Practice Managers set out on a mission to ensure that those in management roles within general practice could and would have their voices heard – and to recognise the invaluable contribution these same roles make in keeping practices and networks running every day. Borne out of collective frustration and dismay at the lack of support – and the numbers of highly experienced managers leaving the sector, a not for profit, professional body representing practice managers and those in management roles, the Institute of General Practice Management (IGPM), was founded. In this month’s joint Practice Index and Ockham podcast, we pick up the conversation where we left off in November 2020, and hear from the four formidable founders of the institute about the great strides (and indeed, waves) they have been making since joining forces; from hard-hitting campaigns, recruitment of regional IGPM champions, a proposed accreditation process and the impact of the IGPM so far.

Introductions (0:36)

How has the IGPM taken off? (1:02)

Who is on board? (2:57)

Finding the time to nurture and grow the IGPM (4:46)

Professional recognition (5:16)

Support from the LMCs (6:30)

IGPM membership (8:34)

Is the formation of an accreditation process the main goal of the IGPM? (9:31)

Does professional accreditation confine practice management to a particular role? (10:40)

New to partnership scheme (12:38)

‘If I die, it’ll be your fault” (13:05)

Campaign launch (15:15)

Kay gives a key example of why the campaign is much needed (16:10)

What next for the IGPM? (17:14)

Finding out more (18:43)

 

For more information and to sign up to become a member of the IGPM, please find the website here

Practice Index’s website can be found here

For all enquiries, please contact James Dillon here

13
jun
0

Podcast – Lisa Barnes – Making a difference as a Health and Wellbeing Coach

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It’s the third in our series of podcasts covering the experiences of those working in the new Primary Care additional roles. This week’s episode features Lisa Barnes, a Health and Wellbeing Coach based within SEOxHA PCN, Oxfordshire. Appointed in September 2020, Lisa is very possibly one of the most experienced health coaches in Primary Care so we invited her to the Ockham couch to talk us through her experiences so far; what exactly a health coach can offer in terms of services, who is most likely to benefit, why linking with community support hubs is key, how health and wellbeing coaches can relieve some of the burden on the medical teams and most importantly, how they can have a positive impact on their patients both directly and indirectly.

Introduction (0:29)

Lisa’s journey to becoming a health and wellbeing coach (0:42)

PCN makeup (1:33)

What is a health coach? (1:57)

Patient demographic (3:11)

Appointment structure (4:27)

The impact a health and wellbeing coach can make (6:22)

Support for GPs (8:17)

Developing the service (9:34)

Where does Lisa’s role fit within the network team? (11:04)

Population health management programme (13:06)

Has there been any internal resistance to Lisa’s appointment? (14:09)

Advice for others thinking of applying to be or starting out as a health and wellbeing coach (15:08)

Advice for GPs, practices and networks considering the appointment of a health and wellbeing coach (16:26)

Why community resources and support matter (17:44)

Getting in touch (18:45)

If you’re inspired to appoint or be appointed as a Health and Wellbeing Coach, you can reach Lisa here

If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we would love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter

6
jun
0

Podcast – East Merton PCN – Nurturing new roles

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In the second of our series of podcasts covering the experiences of those working in the new Primary Care additional roles, we meet the team from East Merton PCN. GPs Dr Annie Murphy and Dr Mohan Sekeram, talk to Ben about their approach to the employment of the new roles and how they have empowered and enabled their new team members to better support the needs of the patient population, whilst relieving pressure on existing practice staff. They are also joined by Health and Wellbeing Coach Caroline Haines and Paramedic Patricia Murphy who share their experiences of their respective roles so far. How they fit in alongside existing staff across practices and the wider network, how easily they have found the transition into primary care and most importantly, the impact and where they are seeing benefits when it comes to improving health outcomes for their patients.

Introductions (0:35)

East Merton PCN demographic and their approach to the recruitment of new roles (0:57)

Why population health management is key (3:12)

Integrating the roles at practice level (4:46)

Caroline tells us what attracted her to health and wellbeing coaching (6:34)

Caroline’s previous experiences and coming into Primary Care as a ‘newbie’ (7:13)

Where does Caroline feel she fits (practice versus PCN)? (8:03)

How the health and wellbeing coaching referral pathway works in practice (8:18)

Positive patient feedback (9:14)

Educating existing staff on health and wellbeing coaching (10:58)

Introducing Patricia, East Merton PCN paramedic 12:05)

Paramedic referral management (12:53)

Linking with other new roles (13:17)

Impact of additional roles on practice, network, and patients (13:55)

Support with overall workload (15:25)

Relieving pressure on GPs (16:23)

Planning for the future (18:15)

Measuring outcomes and patient outreach work (19:22)

Advice to others on embedding additional roles and getting the best from your new workforce (20:46)

 

If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we’d love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter

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