3 Things to Watch out for in 24/25

Whilst there is not a whole lot of change in the GP contract for next year, there are a few things that are different and worth watching out for.  All the headlines have (rightly) been about the lack of any additional funding, but that doesn’t mean practices and PCNs should not pay attention to some of the changes that have been squeezed in.  I highlight 3 things it would be wise to keep an eye on below.

  1. PCNs to Performance Manage Practices?

One of the changes presented in this year’s PCN DES is that PCN Clinical Directors are now to determine whether the PCN member practices have met the key components of Modern General Practice Access.  It states:

“10.4A.3. The PCN Clinical Director must, prior to 31 March 2025, apply the assessment criteria and determine whether each improvement has been achieved (i.e. whether all assessment criteria for an improvement has been met). When applying the assessment criteria, the PCN Clinical Director must apply the criteria across all Core Network Practices of the PCN.”

This potentially puts Clinical Directors in a tricky position.  Practices will be pushing for them to claim the funding as early as possible, and yet it is down to the Clinical Director to determine whether the practices are eligible.  Without working this through carefully with practices (e.g. how will the PCN make the decision that practices are eligible?) the Clinical Director could unwittingly end up being the performance manager of practices.

  1. How will the Digital Telephony data be used?

Alarm bells are also ringing with the new requirement outlined in the contract letter for practices to provide digital telephony data from October:

In 2024/25 the GP Contract will be amended to require practices to provide data on eight metrics through a national data extraction, for use by PCN Clinical Directors, ICBs and NHS England.  These eight metrics are:

  1. call volumes
  2. calls abandoned
  3. call times to answer
  4. missed call volumes
  5. wait time before call abandoned
  6. call backs requested
  7. call backs made
  8. average call length time

 

While the claim is that this will be used by NHS England and ICBs to “support service improvement and planning” it would not be a huge surprise if the system came down hard on outliers.  What will be interesting will be whether this pressure is exerted on practices directly, or whether it comes via the PCN.

In fact, the subsequent Update and Actions for 24/25 to the delivery plan for recovering access to primary care states,

Our goals for 2024/25 are … for PCNs to review the key telephony metrics across their practices (including number of calls, average wait, abandonment time, average call length) to support quality improvement in demand management and planning of care navigation. …Separately, we plan to share data on the number of calls to 111 in core hours with PCN clinical directors to support quality improvement.”

If “support quality improvement” really means “performance manage” (because that is how NHS England operates), then pressure on PCN CDs to performance manage their practices really does look like it could become a theme for the year ahead.

  1. Neighbourhood Teams: PCN-shaped or community services shaped?

In the 2024/25 Planning Guidance, that was finally released at the end of March, it was no surprise to find access as the priority for general practice.  However, integrated neighbourhood teams also feature, and the guidance states,

As a step to building integrated neighbourhood teams and to support the integration of primary care and community services, we ask systems to help improve the alignment of relevant community services to the primary care network footprint.” p18

There is a heavy scepticism amongst some as to whether in reality this will mean PCN footprints being forced to align to community service footprints (as opposed to vice versa).  Certainly it is something to watch out for, as the guidance is written with an apparent primacy of the PCN footprint.

But this is not the end of it.  The last page of the planning guidance states,

We will work with ICBs to ensure that each system has a plan that shows over 3 years how primary care and community organisations will work to shape integrated neighbourhood teams.” p35

While at present integrated neighbourhood teams appear to be random joint working initiatives looking at specific patient cohorts e.g. frail elderly, patients with diabetes etc, the plan for the future seems to be something more substantial.  “Integrated neighbourhood teams” may actually be a euphemism for general practice and community services operating as part of the same organisation, or at least a structured partnership between the two.  Aligning PCNs and community teams looks like it may be the first step on that journey.

PCN Plus: A Professional Development Course for Leaders of General Practice at Scale

Introduction

General practice is at a transition point.  The 2019 5 year contract has come to an end, the newly imposed 24/25 contract will make things worse, and Integrated Care Systems are prioritising the integration of general practice via the implementation of the Fuller Report.  Practices are struggling to meet the workload and access requirements, and are increasingly coming under financial pressure.

This means those tasked with providing leadership to groups of GP practices, whether within a PCN, a federation, or across an integrated care system are facing a huge challenge.  The need for at scale general practice to support individual member practices, make the most of an increasingly large and disparate workforce, build productive external relationships, and navigate through a constantly changing environment, is making these leadership positions potentially the most challenging roles there are in general practice right now.

There is precious little support available for these leaders.  PCN Plus is a professional development course designed specifically for PCN Clinical Directors, PCN managers, federation leaders and those leading general practice within integrated care systems.  It will help you to develop the skills and understanding you need to be successful in these roles, as well as enable you to become part of a cohort of individuals in a similar position to learn from and with together.  

Who is it for?

If you are a PCN Clinical Director, a senior leader within a PCN, a leader of a GP federation or have leadership responsibility for general practice within an ICS seeking training and development support to better undertake the role, then this course is for you.  It is specifically designed for leaders of at-scale general practice to better understand the requirements of their role, how to cope with it, how to prioritise, how to navigate through all the challenges, and most importantly how to make it a success.  

What outcomes will the course achieve?

This course will provide expert input and teaching, as well as increasing your network of support from the other general practice leaders learning alongside you.  It is specifically designed to help you to:

  1. Develop your understanding of the environment you are operating within
  2. Agree a vision, and clarify and articulate the reasons for working at-scale
  3. Put an effective medium term strategy in place
  4. Build member practice engagement in the organisation 
  5. Make the most of the opportunity of the additional PCN roles
  6. Establish a robust financial strategy
  7. Improve and strengthen your delivery ability
  8. Develop productive external relationships 
  9. Understand and capitalise on integrated neighbourhood teams
  10. Strengthen the voice of general practice within the local system
  11. Improve your chairing, facilitation  and conflict resolution skills
  12. Create a succession plan for the future
  13. Learn from the experiences of others in similar roles

 

What is on the course and how does it work?

The programme will start in June 2024 and run until March 2025 and run across 10 sessions.  Each month there is a live 2 hour teaching and learning session that will take place on a Thursday evening from 7-9pm.  These sessions will cover the following areas:

Session 1 Understanding Integrated Care & Operating within the new system

Understanding different levels of integrated working 

  • Level 1: Between general practice
  • Level 2: Networks collaborating with networks
  • Level 3:Primary care networks and wider community health services
  • Level 4: Primary care networks/ Networks of Networks and hospital/social care services
  • Understanding your network’s maturity
Session 2 Vision and Strategy

  • The importance of establishing a vision
  • How to agree a vision across practices
  • Agreeing, clarifying and communicating role
  • Using the vision to be build practice engagement
  • Revisiting the vision
  • The future of federations, PCNs and at-scale general practice
  • Building a medium term strategy
Session 3 Engagement and Co-production 

  • Building a golden thread between practices, PCNs and at-scale general practice
  • All practice meetings
  • Making decisions
  • Creating effective communication channels
  • Working with disengaged practices
  • PCN and federation relationships
Session 4 Financial principles 

  • Understanding the income streams
  • Practice funded or ICB funded?
  • Prioritising expenditure
  • Budget setting
  • At-scale viability vs practice finances
  • Managing over and underspend 
  • Financial planning 
Session 5 Workforce

  • Building effective support teams for general practice
  • ARRS Recruitment and retention
  • Clinical supervision and line management
  • Team building
  • Hosting multi-disciplinary/multi-agency teams
Session 6 Business management, operations and productivity

  • Delivering benefits of at-scale working
  • Creating delivery plans
  • Implementing change
  • Project management
  • Monitoring performance
Session 7 Integrated Neighbourhood Teams

  • Understanding integrated care and operating in the new system
  • Learning from others
  • Building productive relationships with other providers
  • Hosting integrated neighbourhood teams
  • What’s working well
  • Areas for development
Session 8  Data, Digital and Transformation 

  • Understanding the difference between digital, data and transformation
  • Identifying your data sources 
  • Getting clear on the problem you are trying to solve 
  • Presenting and positioning your information to maximise engagement 
  • Using data to drive continuous improvement 
Session 9 Building General Practice Influence within the system

  • Joint working across PCNs, federations and LMCs
  • Establishing an executive function
  • Setting priorities
  • Representation process
  • Creating a single point of access
Session 10 Personal leadership and Resilience Skills

  • Understanding strengths and weaknesses
  • Chairing and facilitation
  • Creating a complementary leadership team
  • Internal versus external focus
  • Managing conflict
  • Personal resilience
  • Creating a succession plan

 

As well as the live monthly sessions participants will receive a range of additional resources, information and useful materials, as well as access to an exclusive membership community only for programme participants.  

Who will deliver the course?

Experienced PCN Clinical Directors Dr Hussain Gandhi and Dr Andy Foster from eGPLearning, Ben Gowland, former NHS Chief Executive and host of the General Practice Podcast, and Tara Humphrey, an experienced PCN Manager and host of the Business of Healthcare Podcast have joined forces to bring you PCN Plus.  Together they have a proven track record in leading general practices, primary care services and PCN Networks, and have combined their expertise to bring you a leadership programme that speaks to the heart of the challenges and opportunities you will face as a primary care leader in this changing environment.

How much does the course cost?

  • The cost of the course if £3,000 plus VAT per person
  • When completing our registration form you will have a tentative place on our programme, a formal place will only be confirmed after we have received FULL payment of the course
  • No refunds will be issued after a payment is made

How do I book?

To reserve your place, or if you have any queries about the course, please contact Sarah on pcnplus@outlook.com.  The total number of places on the course is limited and applications will be accepted on a first come first served basis.  The deadline for receiving applications is the 31st May 2024. 

 

Insights from the Chair of the GPC

Dr Katie Bramall-Stainer is the current Chair of the BMA’s GP Committee in England, and has led the negotiations on this year’s contract.  It is her first year in the role, and she has been much more visible than many of her predecessors.  Recently she gave an interview on the Talking General Practice podcast, where there were some very interesting insights into the recent contract negotiations.

The first is that on numerous occasions she referred to the reason for the underfunding of the core GP contract and the refusal to consider cost neutral suggestions as “ideological”.  At different points in the interview she stated that it was “not logical” and the decisions were “intentional and predetermined”, that there was a “perverse ideology behind it”, and that it was an “ideological dismantling” of the profession.

So something  more than just a lack of available of funding is going on, although frustratingly there was no further probing on the exact nature of this different ideology.  It is, however, hard to think that this is anything other than a belief that general practice should operate at a larger scale as a full part of the NHS, and that the partnership model (despite being the most productive part of the NHS) has somehow run its course.

The second insight was that there is much more hope nationally that the DDRB (Doctors and Dentists Review Body) will recommend a positive uplift for general practice.  Dr Bramall-Stainer reported that they were able to put forward a very cogent case for the 8.7% uplift the GPC has calculated as being necessary to return the profession to 2019 funding levels, and that this was well received.

The caveat on this is that the DDRB recommendations are not made until the end of June, and even if these are positive they then rely on the government accepting them, which it may not be inclined to do given the competing priorities for government funds in the run up to a general election.

However, if sufficient noise is generated by the result of the current referendum, along with any media coverage of the LMCs conference and GPC face to face roadshows planned for early in the new financial year, then the government may be more open to the DDRB recommendations.  As Dr Bramall-Stainer herself explains, the strategy is to give the government every opportunity to change the course this is moving without the need for industrial action.

But industrial action is on the cards, and what Dr Bramall-Stainer also gave was an insight into what this would entail.  She acknowledges that industrial action is difficult for GP practices, who rely upon a trusting relationship with their patients.  Damaging this trust in the pursuit of additional funding is a pill many practices would find hard to swallow, and so she is at pains to say that any action must be designed to hurt NHS England and the government, not the patients practices serve.

But this is a hard balance to strike, because ultimately if the changes do not affect patients then they do not affect the government.  What the GPC are clearly leaning towards is a mass movement across practices of only treating a safe number of patients a day.  They hope that if this is backed up by a clear enough campaign that stresses that practices are only seeing the patients that they can with the number of GPs and nurses they have then practices will be protected from any backlash, and that any ire will be directed nationally rather than locally.

Is this enough that the prospect of it will deter the government from continuing on the current course of underfunding the profession, and is it possible to enact and at the same time protect practices from any backlash?   The GPC knows it has to be prepared for its bluff to be called and to be able to follow through, so it has to get this balance right.  Understanding this is why the GPC wants to engage the profession as far as it can in designing the final shape of the industrial action it ultimately puts forward.

Why?

It is hard not just to be extremely angry with the 24/25 GP contract.  It not only fails to make up for the real terms cuts in funding practices have suffered in recent years, but also introduces further cuts for the year ahead.  Why would the government and NHS England do this?

There must be something deeper at play than a lack of understanding of the pressures general practice is facing.  Even NHS England national director of primary care Dr Amanda Doyle admitted that the contract would “only make a tiny difference to practices”.  So if the problems practices facing are understood, the further underfunding must be a deliberate policy.

I am not a conspiracy theorist, but this really does not make any sense unless there is some form of agenda at play.  What could the reason be?  I do not know, but here are some potential rationales.

  1. General practice has fallen down the NHS pecking order. The introduction of Integrated Care Systems marked the end of the purchaser provider split and the end of the pivotal role of general practice in directing NHS resources.  Instead the priority has more explicitly turned to secondary care, and as a result resources are being re-directed in that direction.

 

  1. Funding cuts are required and general practice is a soft target. The NHS is under huge financial pressure, exacerbated by the consultant and junior doctor strikes, with huge overspends across all integrated care systems.  The money has to come from somewhere and general practice never overspends on the budget set for it, and so is one of the few places that real savings can be made.

 

  1. The government believe GP partners are fat-cats. You do get the sense sometimes that, despite everything general practice went through during the pandemic, at a national level there is a lingering belief that GP partners milked the system and did very well financially thank you.  They also seem to think that any investment into general practice simply ends up in practice profits and does not find its way through to patient care (hence all the additionality bureaucracy around ARRS roles).  So continually reducing the funding for practices is a way of redressing the balance.

 

  1. General practice cannot do anything about the cuts. Whilst consultants and junior doctors can strike, it is very difficult for GPs to take similar direct action.  Even the GPC are saying that they are not proposing contractual action and instead are looking at a range of non-compliance measures that look like they will be difficult to enact and relatively easy for the government to endure.  This impotence is understood, and makes targeting general practice relatively pain-free for the system.

 

  1. There is a deliberate strategy to undermine the partnership model. If the only constraint on the government negotiators was the funding envelope, and they were committed to the ongoing sustainability of the partnership model, the funding tied up in PCNs (and in particular the additional roles) could have been freed up for practices.  Funding for GPs and practice nurses could have been included and the ring-fencing of these already existing funds could have been relaxed, so that the benefits for practices would be much more tangible.  This would have been cost neutral for the government but they decided not to do it, which suggests that there is no desire at a national level to keep the model sustainable.

There has been a lot of talk about the future of the partnership model, but the government cannot afford to buy partners out of their contracts.  Instead, they can make the existing contract so financially unattractive that partners are left with no choice but to move to any new arrangement that is proposed.

  1. The government want to soften up general practice for bigger changes next year. PCNs were accepted five years ago by general practice as a necessary evil in return for securing the additional funding that came with them.  Similarly, by creating a situation whereby general practice has been starved of funds for three years the government will be in a much stronger position next year to make major change a requirement of any additional investment, with the profession then in no position to refuse.

The truth is I don’t know why the government have decided to impose such an inadequate contract this year, but there must be elements of at least some of these reasons behind the decision.  Getting underneath it and calling it out is something national GP leaders need to prioritise, because if general practice wants to be successful in any action it takes it needs to know what it is up against.

The Power of Collective Negotiation

Even though general practice is made up of thousands of individual business partnerships it operates collectively through the GPC, which in turn negotiates the national contract.  It is important the power and value of this ability to operate collectively is understood, so that the most can be made of it moving forward.

It was over a 100 years ago that statutory recognition was granted for local committees of ‘panel doctors’ in the 1911 Insurance Act. These became LMCs, and once these had been set up the BMA established a national committee in 1912 to represent their combined interests in negotiations with the Government, which became the General Practitioners Committee (GPC).

Ever since then general practice has negotiated as a collective, and this has secured some important wins for the profession.

Right at the outset of the NHS it was the power of this committee that resulted in general practice remaining outside of the NHS on its formation in 1948 and retaining its independent contractor status.

In 1965 the profession was in crisis with morale and earnings low, and consultant career earnings reportedly 48% higher than that of a GP.  As a result, 18,000 of the then 22,000 GPs signed undated resignation letters from the NHS.  Consequently the GPC was able to negotiate the 1966 contract which addressed the major grievances of the profession.

In 2004, the biggest change to the GP contract in the history of the NHS was introduced.  Following negotiations by the GPC GPs voted on the deal, and voted overwhelmingly in support. In a BMA ballot, nearly 80% of the 31,945 doctors who voted backed it.

But the GPC has not always come out on top.  In 1990 the GP contract which linked GP pay more strongly to performance was imposed by Kenneth Clarke after it was rejected in a ballot.  In 2008 there was a contractual row between the GPC and the Government over evening and weekend opening, which led to the GPC being forced to accept the imposition of an extended hours deal.

But overall working as a collective has been positive for general practice.  The GPC has been at its most powerful when it has had a clear mandate from the profession, most often in terms of a vote.  It has not always worked, but it has always given the GPC an even stronger mandate going into negotiations.

Now we are in the unprecedented position of two contracts having been imposed in the last two years.  What the GPC is asking for in terms of its referendum (now scheduled for March) is for a stronger mandate, even if the result is a third consecutive contract imposition.  This in turn will not only strengthen their hand in future negotiations, but also pave the way for possible industrial action, and enable the GPC to turn up the heat on the government even further.

In many ways the outcome of this year’s ‘stepping stone’ contract will be less important than the outcome of next year’s ‘major changes’ contract, once the new government has been formed.  What general practice has to do right now is demonstrate that it has muscles it can flex, and make taking the profession on something the next government will be unwilling to do.

The only way that general practice can do this is by standing together.  The stronger the mandate the GPC has from practices (which means the higher the percentage of practices that are members, and the clearer the support it has for its position from those members) then the greater its influence will be.  So if you are not a member of the BMA, sign up now.

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