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In this week’s episode, brought to you in partnership with Practice Index, we welcome back Robyn Clark and Ed Kennedy to discuss the new “return to good” inspections, how they differ from previous CQC visits, and why many practice managers feel these are now effectively practice manager inspections.

Ed shares his first-hand experience of being among the first practices inspected under the new approach, while Robyn discusses the wider concerns being raised by practice managers across the country. Together they explore the benefits, challenges and practical steps practices can take to prepare, as well as the growing recognition of practice managers as leaders within the NHS.

The new CQC inspection model explained (02:31)

Ed’s experience of being one of the first practices inspected (04:27)

Why these are becoming “practice manager inspections” (05:43)

The benefits and limitations of the new approach (07:07)

Can practices improve their CQC rating? (07:52)

Why inspector consistency remains a major concern (11:45)

The increasing pressure on practice managers (14:23)

Practical advice to prepare for a CQC inspection (16:18)

Key compliance areas inspectors are focusing on (17:08)

What to do if you disagree with your inspection report (21:45)

Practice managers influencing national NHS policy (22:41)

How the role of practice manager is gaining national recognition (24:18)

Listen back to a Practice Index – Navigating CQC Inspections with Confidence feating Kay Keane here.

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.