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Join Ben this week as he explores the cutting-edge implementation of autonomous patient triage in general practice with esteemed guests, Jake Kennerson, at The Groves Medical Centre and Elango Vijaykumar, at NHS Surrey Heartlands. Over the course of this episode, Jake and Elango share their experiences with Rapid Health, a revolutionary triage tool that has transformed their practices. They describe how the system has allowed for seamless online appointment booking, significantly reducing the need for traditional phone based systems. Listen in as they reflect on the significant impact of these changes and share best practices for continued success in implementing these innovative solutions in general practice.

Introduction (00:08)

Rapid Health (01:08)

How’s it going.. (04:02)

Autonomous patient triage.. (05:20)

Refining the process (07:33)

Statistics.. (08:59)

Clinical governances & patient safety.. (12:14)

Patient reaction so far.. (14:22)

Impact on practices.(18:30)

Capacity concerns (21:02)

Advice for others.. (23:18)

For all enquiries about the Ockham podcast, please contact Ben Gowland here.