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This episode features Dr Rachel Morris discussing the impact of stress and burnout on GP partners and PCN Clinical Directors, with a focus on how maintaining job control can help reduce pressure. It also introduces a communication model rooted in empathy, curiosity, and the principle of “highest intent,” offering strategies for improving workplace relationships. The importance of trust-building and direct, face-to-face communication is explored as a way to bridge gaps between practices and strengthen collaboration, drawing on Stephen Covey’s principles to turn misunderstanding into teamwork. Join us as we explore how fostering these personal connections can help overcome common challenges, transforming tension into teamwork.

Introduction (00:09)

The stress that leaders are facing.. (00:37)

What can we control? (01:38)

Controlling leaders (03:28)

Avoiding difficult conversations (05:29)

Advice for having difficult conversations (07:28)

When is a problem too large to tackle? (18:34)

Listening & understanding (21:45)

Maintaining relationships within PCNs (24:42)

How & where to hear more from Rachel (28:26)

The Lead Generator for HiFIVE model handout can be found here.

To attend ‘Work Well Live: Prevent Burnout, Boost Retention and Protect Your Time and Energy – A New Approach’ click here.

The replay of ‘FrogFest Virtual 2024 – This Time it’s Awkward Recording’ can be found here.

Website – https://youarenotafrog.com/

Instagram – https://www.instagram.com/drrachelmorris/

LinkedIn – https://www.linkedin.com/in/dr-rachel-morris/

Facebook – https://www.facebook.com/DrRachelMorris

YouTube – https://www.youtube.com/@youarenotafrog

Our FREE Am I Stressed, Overwhelmed or Burnt Out Toolkit –  https://www.shapestoolkit.com/stressed-overwhelmed-burnout-toolkit

For all enquiries about the Ockham podcast, please contact Ben Gowland here.