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This week, Ben is joined by Dr Hannan Chaudery, CTO & Co-founder of GP Triage, for an update on how autonomous AI triage and booking is being used across primary care.

Returning to the podcast nine months after his previous appearance, Hannan explains how GP Triage has evolved and how practices are using AI to reduce the burden of manual triage, increase appointment capacity and improve patient access. They explore how practices can customise their triage pathways around their workforce, patient population and local services, as well as the role of data in continually refining these systems.

The conversation also covers AI governance and regulation, patient experiences, the impact of changing GP contract requirements, and the potential role of AI in supporting neighbourhood working. Hannan also shares what’s next for GP Triage, including new integrations, secondary care applications, dermatology and voice-enabled triage.

How does GP Triage work, and what’s changed over the last nine months? (00:26)

How can AI triage help protect appointment capacity? (02:26)

Do practices typically move from a hybrid to a fully automated model? (05:09)

How much does risk tolerance influence how practices use AI? (06:02)

What lessons has GP Triage learned over the last year? (11:31)

How are AI governance and regulation evolving? (12:38)

Have patients been receptive to AI-enabled triage? (14:31)

What impact is GP Triage having on phone call volumes? (15:46)

What new results have emerged from using the system? (16:39)

What’s changed with GP Triage Version 2? (17:09)

How are new GP contract access requirements affecting practices? (18:11)

Could AI triage support the development of neighbourhoods and community-based care? (19:34)

Can the data identify gaps in local services? (20:45)

How can PCNs benefit from using GP Triage across multiple practices? (21:53)

What funding is available for PCNs? (22:31)

What’s next for GP Triage? (23:29)

Could voice technology become part of the primary care front door? (24:33)

Listen to Hannan’s previous episode, ‘How GP Triage Is Transforming Patient Access in the NHS’, here.

Visit the GP Triage website here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.