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This is the second in a short series of podcasts looking at the highest impact changes practices can make to help them manage the current crises in general practice and prepare for the future. In this episode Ben Gowland talks about operating at scale; what is it? What are the benefits? And, practically, how can you do it?

Ben’s analysis is based in part on the various case studies that Ockham Healthcare has developed from across the country. This podcast links in to our new book “The Future of General Practice: Real Life Case Studies of Innovation and New Ways of Working” which is available to pre-order from our website here. If you order before October 10th you’ll get 20% off the recommended retail price.

Show Notes

What we mean by operating at scale (40secs)

How big should a practice be? (1mins 36secs)

The Four Benefits of Operating at Scale –

• One: Increased income (2mins 18secs)
• Two: Reduced costs (4mins 30secs)
• Three: Ability to better manage demand (5mins 41secs)
• Four: Preparing for the future (7secs 18secs)

Should all practices aim to get bigger? (8mins 52secs)

Practical Advice – start with a shared motivation (10mins 02secs)

Clarity about the problem you’re trying to solve (11mins 09secs)

Don’t get lost in the governance and the technical issues (12mins 01secs)

Identify a good leader or leaders (12mins 50secs)

Great leaders then create a clear vision (13mins 45secs)

The importance of effective communication (14mins 16secs)

Don’t underestimate the commitment… (15mins 12 secs)

…and be realistic about the returns (16mins 08secs)

…but establish some quick wins (16mins 58secs)

Get help where you can (17mins 31secs)

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