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This week we return to Helen Parker and her fascinating insights into general practice half way round the world. Helen has, for the past four years, worked in New Zealand for the Pinnacle network of GP practices and this is the second part of an interview that we began in Episode 64. In this part Helen goes into more detail about the structured model of general practice they are introducing in New Zealand; how it is being implemented and what it means for patient and staff satisfaction.

Show Notes

Re-engineering the inside of general practice – the Healthcare Home model (1min 53secs)

Planning a model of best general practice (3mins 41secs)

Getting sign-up to the model (5mins 14secs)

Strengthening and preserving general practice (7mins 05secs)

Central resources from working at scale (8mins 05secs)

The new patient information system and the patient portal (8mins 41secs)

The call centre (9mins 36secs)

Getting involved in the business of the practices (11mins 08secs)

The “lean” programme for ensuring high quality general practice (11mins 56secs)

Supporting the implementation of the model into general practice (12mins 51secs)

Funding the support (14mins 27secs)

Financial incentives/disincentives (15mins)

Ensuring the changes happen – leadership (16mins 13secs)

The change team (17mins 21secs)

The outcomes of introducing the new model on patients and staff (18mins 05secs)

The wider impact (19mins 21secs)

The clarity of the process – lessons for the UK (20mins 46secs)

Further information available at www.Healthcarehome.co.nz (21mins 53secs)

If you are interested in either of the events Ben mentions in his introduction the details are as follows:

The webinar to find out more about the Collaboration in Primary Care programme is being held on 30th June at 12pm. Details of how to register and more info can be found at http://www.collaborationfunder.org/primarycollab

The event in central London about becoming a GP partner aimed at GP trainees, salaried GPs or new GP partners is being held on July 4th and more information can be found here.