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Suffolk Primary Care is a super-practice incorporating twelve original practices with 33 partners covering 110,000 patients. Nick Rayner, their Executive Chair and Neil Macey, their co-Chief Medical Officer with responsibility for transformation talk to Ben about bringing the practices together. They explain the journey they followed, the benefits, what they are achieving together and how a solution has been found to the problem of property ownership.

Show Notes

Neil and Nick introduce themselves (0:58)

The journey to Suffolk Primary Care (1:39)

A single practice from May 2019 with partner groups (3:38)

From shadow form to a single entity with an executive team (4:25)

What we’re doing – employee staff record (5:41)

Provider support function – centralising admin functions (6:50)

Central finance function (7:18)

Complexity (7:40)

Keeping practices on board – trust and communication (8:05)

“Bottom-up” design of services (8:57)

Employing a Chief Executive (9:46)

Clinical services (10:35)

Long term conditions (11:17)

Introducing new roles and “growing our own” (11:52)

Maintaining flexibility with new roles (13:06)

The introduction of Primary Care Networks (14:16)

Becoming a PCN? (15:50)

Single CQC registration (16:45)

Sharing central services (17:17)

New income streams (17:40)

Recruitment and retention of partners (17:59)

A “property solution” (19:00)

The challenge of introducing the property solution (20:20)

Advice for practices in a similar situation (21:49)

Finding out more (23:11)

The Suffolk Primary Care website is here

Email Nick at Nicholas.rayner@nhs.net

Or Neil at Nmacey@nhs.net