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We have been fortunate to have been able to share a number of best practice stories throughout the Covid-19 crisis and this week’s podcast is no exception. Ben is joined by Dr Lorenz Kemper, a GP who co-founded MedLink Solutions, a unique online platform which allows practices to remotely manage reviews of patients with long term conditions and chronic disease. Lorenz explains how the system was launched, how it works, and the impact it is having – allowing clinical teams to reach previously inactive patients, creating greater flexibility in management of clinical time and crucially, enabling practices to continue vital routine care for their patients safely.

Introductions (0:36)

The challenge of remotely monitoring primary care’s ‘routine’ workload (0:47)

Who was involved in setting up MedLink? (1:27)

How the MedLink solution was designed (1:55)

The first patient cohort and system rollout (2:35)

Reaching previously inactive patients (3:08)

The mechanics of the solution and establishing patient contact (3:47)

What about the patients who can’t be reached via MedLink? (4:48)

Impact on practice workload and how the process is managed (5:30)

Capacity creation (6:58)

What are the key benefits of MedLink? (7:22)

How has MedLink been grown and extended beyond Lorenz’s practice? (8:17)

The Covid effect (8:55)

How flexible is the system? (9:15)

The process for designing the review questionnaires (10:05)

Patient and practice feedback (11:26)

A gateway to safer and more flexible care in the current climate? (12:25)

Future plans and further development (13:41)

Getting in touch (15:00)

This week’s podcast has been sponsored by MedLink Solutions

Medlink solutions are offering a 3-month free trial to help practices during COVID. To find out more simply visit their website or email Lorenz at info@medlinksolutions.co.uk