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This time of year is ordinarily an extraordinarily busy period for practices with the onset of ‘business as usual’ winter pressures but what is the effect of the additional impact Covid presents, while business is not running as normal? In the third of our Practice Index Practice Manager panels, now seasoned podcast professional Nicola Davies joins Ben, along with fellow Practice Manager Michele Petrie and GP, executive coach and speaker, Dr Rachel Morris, to discuss the challenges leadership teams face right now, what low morale means in practice day to day and critically, what can be done to maintain staff resilience during this period of long term uncertainty.

Welcome to the panel (0:36)

An introduction to Michele (0:49)

All about Rachel (1:24)

Morale right now in general practice (2:10)

Why is morale so low? (3:24)

Pressure from the top and the influence of the media (3:46)

Summarising the contributing factors (4:18)

What does a stressful working environment look and feel like in reality? (5:20)

The power of social media (7:05)

What can practices do to find a way through? (8:21)

The zone of power (10 mins 36 secs10:36)

Recognition, reward, and the importance of saying “thank you” (11:24)

Long term impacts of low morale and maintaining wellbeing (13:04)

Pulling together as a team (14:38)

Standing in the shoes of a practice leadership team (15:24)

Coping strategies (17:13)

Rachel’s advice for self-care and sustaining resilience (19:31)

The link to Rachel’s ‘I am not a frog’ podcast is here

The Covid-19 team wellbeing toolkit Rachel refers to can be found here