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This time last year we caught up with Clinical Director and now GP of the Year Dr Farzana Hussain to get her early thoughts about her (then) new role as a PCN lead. Fast forward 12 months and Farzana is back to share an update on the challenges she and her network team have faced and where they have achieved success, in spite of the pressures of meeting the demands of the primary care contract and the small matter of a global pandemic. From developing and managing relationships, to understanding and embedding additional roles and identifying where further support is required across the board, this week’s podcast is a fascinating insight into the world of a Clinical Director during the early life of a PCN.

Introduction (0:33)

Becoming GP of the Year (0:47)

Stand out moments in the last year, in summary (1:34)

Evolving relationships between practices and the network more broadly (2:38)

Working on shared purpose (4:14)

How has Covid impacted on PCN relationships and the development of the network itself (5:45)

Recruitment of additional roles (6:52)

Meeting the challenge of embedding new roles in practice (10:07)

When will the positive impact of the new roles be felt? (12:33)

Is there adequate support in place for managing the establishment of new teams? (14:12)

Managing the demands for time and meetings (15:29)

What support is available for clinical directors themselves? (16:46)

The £1.50 challenge (19:07)

What’s next for Farzana? (20:44)