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There are generally more failures than success stories when it comes to launching and maintaining community based urgent care services across the country so what have the team in Rochdale done differently? To kick off the new year, Ben is joined by GP Dr Zalan Alam, Clinical Director for the hugely successful and pioneering Heywood, Middleton and Rochdale Intermediate Care Team who gives an inspiring insight into their five-year journey to date; from establishing their business case, to operating within a more flexible service specification, where they have grown and continually adapted, the lessons learned and their future aspirations in continuing to deliver a gold standard of care for their local population.

Introduction (0:34)

Zalan’s role and an overview of the service model (0:51)

Establishment of the service and some key factors in its success to date (1:56)

The business case (3:07)

A typical patient journey (4:58)

Capacity challenges? (6:29)

Impact of Covid (7:11)

Integrating social prescribers (8:50)

The five-year evolution of the service (9:50)

Lessons learned (11:30)

Zalan’s thoughts on integrated care (13:04)

Cultivating a shared vision (14:57)

An alternative approach to the service specification (15:33)

What’s next? (16:36)

Finding out more (18:14)

Heywood, Middleton & Rochdale’s Intermediate Care Team website

Contact points for the service as follows:

Dr Zalan Alam Clinical Director for Intermediate Tier Services

Wendy Antil Service Manager

Ruth Chamberlain Directorate Manager

The link to Zalan’s first podcast episode is here