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Although the role of PCN Manager is growing in importance, alongside the evolution of PCNs, there is still confusion and misconception about where a manager fits and what they can bring to the primary care table. Ben is joined this week by podcast veteran and management guru Tara Humphrey of THC Primary Care to dispel the myths and to explain precisely how and why a manager can be of benefit. What they can do to support the work of the Clinical Director and the wider management team in facing down some of the challenges, how they can remove pressure from existing staff, what makes a perfect PCN Manager, how to find them – and if you’re lucky enough to already have a manager in post, where resources and information can be found to support them in continuing to thrive.

Introduction (0:39)

What first sparked Tara’s interest in PCN management? (0:55)

What’s the general practice perception of PCN Managers right now? (1:49)

Tackling the workload (3:09)

What should the person spec for a PCN Manager look like? (4:06)

Is an NHS background necessarily required? (4:36)

How about experience in primary care? (5:49)

Practice Managers for PCN Manager (6:39)

Combining practice management with network management (7:17)

Where should we target recruitment of PCN Managers? (7:41)

The key challenges right now (8:36)

Learning the role and the remit it encompasses (9:22)

Understanding of PCN vision and objectives (10:34)

What’s on offer to a PCN Manager when the network is still developing? (11:41)

Dealing with disparate practices (12:03)

Why the Practice Manager and PCN Manager relationship is key (13:53)

Where a PCN Manager sits within the network hierarchy (14:30)

Supporting new ARRS team members (15:24)

A summary of the key challenges a PCN Manager might face when it comes to the ARRS (17:08)

How Tara and her team can help (18:55)

What’s available on THC Primary Care and signing up for the PCN Manager Masterclass  (19:57)

To connect with Tara and to access all the resources available on offer from THC Primary Care check out:

THC Primary Care’s wealth of information on PCN Managers,  starting here

Sign up to the THC Primary Care PCN Manager Masterclass here

Listen to The Business of Healthcare Podcast to get the latest insights into business and management behind the scenes in primary care.

Follow Tara on Twitter and on Linkedin