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In the second of our series of podcasts covering the experiences of those working in the new Primary Care additional roles, we meet the team from East Merton PCN. GPs Dr Annie Murphy and Dr Mohan Sekeram, talk to Ben about their approach to the employment of the new roles and how they have empowered and enabled their new team members to better support the needs of the patient population, whilst relieving pressure on existing practice staff. They are also joined by Health and Wellbeing Coach Caroline Haines and Paramedic Patricia Murphy who share their experiences of their respective roles so far. How they fit in alongside existing staff across practices and the wider network, how easily they have found the transition into primary care and most importantly, the impact and where they are seeing benefits when it comes to improving health outcomes for their patients.

Introductions (0:35)

East Merton PCN demographic and their approach to the recruitment of new roles (0:57)

Why population health management is key (3:12)

Integrating the roles at practice level (4:46)

Caroline tells us what attracted her to health and wellbeing coaching (6:34)

Caroline’s previous experiences and coming into Primary Care as a ‘newbie’ (7:13)

Where does Caroline feel she fits (practice versus PCN)? (8:03)

How the health and wellbeing coaching referral pathway works in practice (8:18)

Positive patient feedback (9:14)

Educating existing staff on health and wellbeing coaching (10:58)

Introducing Patricia, East Merton PCN paramedic 12:05)

Paramedic referral management (12:53)

Linking with other new roles (13:17)

Impact of additional roles on practice, network, and patients (13:55)

Support with overall workload (15:25)

Relieving pressure on GPs (16:23)

Planning for the future (18:15)

Measuring outcomes and patient outreach work (19:22)

Advice to others on embedding additional roles and getting the best from your new workforce (20:46)

If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we’d love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter