12
feb
1

Podcast – Tim Rigg & Jessie Teggin – Retreats for NHS workers

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Tim Rigg & Jessie Teggin join Ben to discuss ‘Out in the Field’, a provider of retreats for NHS staff. This episode looks into the transformative journey of healthcare staff towards holistic wellbeing. Jessie and Tim share information about the unique retreats that are aimed at nurturing the wellbeing of healthcare professionals, empowering them to unwind, rejuvenate, along with creating stronger connections within their teams. Join us to learn more about the retreats, and how NHS staff are embracing them..

Introduction (00:09)

Out in the field (01:21)

Forest bathing (05:30)

Why did you decide on retreats for your primary care team? (08:53)

Staff’s thoughts.. (12:51)

How did the retreat run? (14:18)

What difference did it make to staff.. (18:27)

Are there more sessions to come? (21:02)

Jessie’s thoughts on the day.. (21:38)

How to find out more.. (24:45)

Visit the ‘Out in the Field’ website here & ‘The Quadrangle’ here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

5
feb
0

Podcast – Tara, Andy, Gandhi & Ben – What is next for PCNs with PCN Plus

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Join Andy and Gandhi from eGPLearning and Tara Humphrey for something different this week, as our very own Ben joined eGPLearning’s live discussion to explore what is next for PCNs. They look into the future of General Practice, GP contract negotiations and the evolution of patient care. They navigate through the challenges of recruitment, resource allocation, and a modest funding uplift set against rising inflation. They also share information for the upcoming live event in Nottingham, where success stories and the resilience of healthcare professionals will take centre stage.

Introduction to PCN Plus (00:09)

Introduction (00:31)

The latest video from Katie.. (01:41)

Contract negotiations.. (03:35)

GPs in ARRS roles (06:37)

Comments from live listeners (11:34)

1,9% uplift (12:24)

Further comments from live listeners.. (18:37)

Joining the PCN Plus conference (20:38)

Listen to the full live streamed episode of ‘What is next for PCNs with PCN Plus’ here.

Register for the PCN Plus conference on Wednesday 17th April here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

29
jan
0

Podcast – Pete Woodward – The Human Touch

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In this episode of the podcast, we look into the world of total triage with Pete Woodward, from Cheadle Medical Practice. Join us as we learn how tailored questionnaires and advanced triage tools have led to a significant leap in diagnosis accuracy and patient satisfaction. Discover the secrets behind their efficient triage process, The Human Touch, which not only heightened patient contentment but also optimised the staff’s schedule, ensuring availability for urgent cases. This episode is packed with valuable information, tune in to transform your understanding of patient care and triage in the modern medical environment.

Introduction (00:09)

Pete’s role.. (00:35)

The Human Touch (00:47)

Struggling with demand (01:40)

Face to face demand (02:07)

What changes were made? (02:55)

What came next.. (03:49)

Creating a model.. (04:26)

Identifying areas.. (05:33)

Patient questionnaires.. (06:17)

Next steps.. (06:45)

The role of the reception team.. (07:29)

Decision pathway (08:30)

Impact of the changes.. (08:41)

Reduction of phone calls (09:17)

How long did it take to see a reduction? (09:46)

Patient feedback (10:16)

Hurdles the practice overcame.. (10:45)

Creating capacity (11:48)

Protecting appointments (13:54)

The situation now.. (14:43)

Reacting to changes (15:38)

What’s next? (16:14)

Supporting other practices (17:22)

Advice for getting people onboard.. (19:57)

Contacting Pete (21:02)

More about ‘The Human Touch’ (21:51)

To contact Pete directly, please contact him by email here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

22
jan
0

Podcast – Practice Index – Preparing for Success with the New CQC Inspection Guidelines

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Join us this week to discuss  the new CQC revamped Practice Inspection Framework, brought to you in partnership with Practice Index, with panel regular Robyn Clark, a managing partner of a GP practice in Bristol, and Rathai Thevananth, a managing partner of a GP practice in North London. This essential episode of our podcast provides a comprehensive breakdown of the significant changes affecting healthcare practices. Gain an in-depth understanding of the new quality statements and learn how the updated numerical scoring system will enhance self-assessment and benchmarking for your practice. With Rathai’s insights, we look into how you can prepare for a CQC visit, we also share practical strategies to achieve and maintain excellence. From organising documentation to analysing patient feedback and improving accountability, this episode is packed with actionable advice to ensure your healthcare practice not only meets but exceeds inspection standards.

Introduction (00:09)

New CQC framework.. (01:35)

The biggest difference? (02:16)

Making it easier for practices.. (02:42)

Is there a change to the ratings? (03:24)

Final scoring (03:53)

Robyn’s thoughts.. (04:31)

Evidence required.. (05:55)

How is the rollout going? (06:58)

Robyn’s practice visit.. (08:20)

Feedback so far.. (10:20)

Frequency of visits (11:12)

Tips for the CQC inspection (12:08)

Common struggle areas.. (14:04)

Common mistakes.. (15:57)

Organisation.. (17:23)

Does Robyn feel ready? (18:34)

What makes a practice ‘outstanding’? (20:01)

Best places to get information.. (21:02)

Further recommendations (21:37)

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

15
jan
0

Podcast – Jacob Haddad – Digital Transformation and Total Triage with Accurx

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Jacob Haddad, co-founder of Accurx, returns to our podcast to discuss Accurx’s latest report. With a focus on total triage and its impact on the healthcare delivery model, we uncover a system where appointments are a last resort, leading to increased efficiency and a transformative patient experience. The conversation pivots to the day-to-day challenges and triumphs of general practices that are pioneering this approach. You’ll hear firsthand accounts of how clinics grapple with increased workloads and leverage the expertise of senior GPs to ensure a successful transition. By highlighting the community of practices that have already embraced these changes, we invite listeners to join a network of forward-thinkers revolutionising patient care. So, if you’re a healthcare professional ready to learn from the best, or simply a curious mind intrigued by the future of healthcare, this episode is your gateway to an evolving world where change is not just expected, it’s embraced.

Introduction (00:09)

Staying relevant.. (00:32)

Digital transformation (01:16)

The report.. (01:57)

The changes.. (03:09)

Making it successful (03:53)

The maths.. (08:26)

Putting the changes into motion.. (11:10)

Who to put in charge of triage? (12:45)

How did Jacob research this? (14:59)

Plan for Practices.. (16:16)

Modern General Practice.. (18:06)

Practices making the change together.. (19:45)

Accessing the report & finding support .. (21:39)

Download the Accurx report: a blueprint for recovering access here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

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