23
nov
0

Podcast – Hussain Gandhi – Life as a Clinical Director (revisited)

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Following our recent podcast featuring Dr Farzana Hussain, we catch up this week with Dr Hussain Gandhi, aka Dr Gandalf to his own eGPlearning Podblast listeners, to hear about how his year in post as Clinical Director for Nottingham City East PCN has gone, in the backdrop of all the challenges presented by Covid, the flu vaccination programme and the new PCN DES specs (to name but a few). Gandhi talks to Ben about his own reflections within his role, how his teams have fared, how they are dealing with increased pressure and their plans for the future which include expansion of the team and the services they can offer.

 

Introduction (0:31)

Sustaining the initial excitement of being Clinical Director despite a particularly gruelling year (0:45)

Relationship development within the network area (1:23)

Sink or swim? (2:49)

The explosion of tech in general practice (3:31)

Adoption of digital process and the impact on multi-disciplinary working and setting up new services (4:36)

How are Nottingham City East using the additional roles scheme? (6:17)

Gandhi’s thoughts on the network manager post and recognising the efforts of Practice Managers over the last 12 months (8:16)

The practicalities of employing a network manager / designing the role (9:42)

Progress on the additional clinical roles (10:27)

Time management (11:56)

Short and long-term strategies for employment of additional roles (12:26)

PCN DES specs (13:42)

Coping with an escalating workload (15:12)

The importance of saying “no” (16:04)

Main reflections and highlights from the last 12 months (16:41)

What happens next? (17:45)

The eGPlearning Podblast (19:08)

Finding out more (19:57)

 

The link to the eGPlearning YouTube channel is here

16
nov
0

Podcast – Practice Index – Professional recognition of practice managers

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With a whopping 55% of Practice Managers intending to leave their posts in the next 12 months, this is a clear sign that there is growing discontent and therefore, a potentially huge problem for general practice that needs to be tackled sooner, rather than later. In the latest of our series of Practice Manager panels, Nicola Davies and Robyn Clark return and are this week joined by Jo Wadey, fellow Practice Manager and Chair of the West Sussex Practice Managers Association and by Carole Cusack, Director of Primary Care at Wessex LMCS to discuss the issue of continuing disregard and lack of recognition nationally for Practice Management as a profession. Where and how do Practice Managers get their concerns heard? How effective are LMCs in addressing their needs? Should there be national accreditation of Practice Managers? And the million-dollar question; is there a role for collectivism and the establishment of a union?

Introductions (0:28)

What is the reason for low morale amongst Practice Managers right now? (1:05)

Robyn’s views (2:55)

Jo shares her experiences (3:45)

Carole’s sense from an LMC perspective (4:47)

The exclusion of Practice Managers from the New to Partnership Payment Scheme (5:57)

Clinical versus non-clinical (6:29)

The Practice Management Network (7:18)

Percentages of Practice Managers leaving post in the next 12 months and the implications for general practice (7:57)

Why there is a need for a nationally recognised professional body for Practice Managers (9:06)

Membership and / or accreditation (10:48)

The complexities and variation in becoming a Practice Manager (13:41)

Which existing organisations could be a model for a national body of Practice Management? (16:11)

How it feels to be disregarded by existing, recognised bodies (18:14)

Where do we go from here? (19:48)

Ben’s closing remarks / summary (20:56)

9
nov
0

Podcast – Farzana Hussain – A year in the life of a clinical director

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This time last year we caught up with Clinical Director and now GP of the Year Dr Farzana Hussain to get her early thoughts about her (then) new role as a PCN lead. Fast forward 12 months and Farzana is back to share an update on the challenges she and her network team have faced and where they have achieved success, in spite of the pressures of meeting the demands of the primary care contract and the small matter of a global pandemic. From developing and managing relationships, to understanding and embedding additional roles and identifying where further support is required across the board, this week’s podcast is a fascinating insight into the world of a Clinical Director during the early life of a PCN.

Introduction (0:33)

Becoming GP of the Year (0:47)

Stand out moments in the last year, in summary (1:34)

Evolving relationships between practices and the network more broadly (2:38)

Working on shared purpose (4:14)

How has Covid impacted on PCN relationships and the development of the network itself (5:45)

Recruitment of additional roles (6:52)

Meeting the challenge of embedding new roles in practice (10:07)

When will the positive impact of the new roles be felt? (12:33)

Is there adequate support in place for managing the establishment of new teams? (14:12)

Managing the demands for time and meetings (15:29)

What support is available for clinical directors themselves? (16:46)

The £1.50 challenge (19:07)

What’s next for Farzana? (20:44)

2
nov
0

Podcast – Minesh Patel – The evolution of the Primary Care Home and Primary Care Networks

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The Primary Care Home programme is an innovative approach to strengthening and redesigning primary care, which was founded by the National Association of Primary Care (NAPC) in 2017. Since that time, there has been the emergence of primary care networks so how have the radical differences which have swept across the general practice system affected the programme and its development? This week’s podcast features Dr Minesh Patel, current NAPC Chair, who talks to Ben about the progress of the Primary Care Home movement, the impact of PCNs and their influence broadly and what is next in terms of both models.

Introductions (0:10)

The role of the NAPC (0:21)

Primary Care Home (PCH) initiative and the relationship with PCNs (1:02)

How is the work of the Primary Care Home being carried out now? (2:02)

Are PCNs a risk to the Primary Care Home movement? (3:24)

PCN new roles (5 mins 13 secs5:13)

The key differences of Primary Care Home and PCN – and the resulting impacts (6:40)

Are networks operating differently in different areas when it comes to recruitment of the new roles? (8:11)

The timeline for embedding new staff (9:34)

Where PCNs fit as far as integrated care is concerned (10:08)

Lessons in engagement from the Primary Care Home programme (13:04)

Relationship development (14:33)

How has Covid affected the development of PCNs? (15:32)

NAPC forward view and how they can help practices and networks right now (16:49)

Getting in touch (18:26)

The NAPC website is here

To get in touch via Twitter

Or you can call: 020 7636 7228

26
oct
0

Podcast – TyneHealth & CyVolve – Patient data: Who holds the key?

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There has been an explosion of digital innovation within primary care over recent months, particularly where maintaining contact between practices and their patient populations is concerned. But what about joining up practices with other practices, within Primary Care Networks (PCNs) and GP Federations, as well as other cross-sector organisations, to enable secure information sharing across care providers? This week’s podcast features GPs Dr Susannah Thompson and Dr Eleanor Holmes from TyneHealth GP Federation who, together with Nigel Walker, CDO and Co-Founder of leading data security provider CyVolve, share a fascinating insight into the transformative approach they are taking in North Tyneside to truly put patients at the heart of integrated care pathways; how they are able to safeguard security around the sharing of information and ultimately, finally, break down the barriers of silo working.

Introductions (0:44)

All about TyneHealth GP Federation (1:00)

The extended access service (1:47)

The birth of CyVolve and their mission (2:22)

CyVolve’s role in supporting safe information sharing (3:07)

Sharing the right information, at the right time, with the right people (6:05)

Motivating multiple practices to trust in the technology (7:30)

The challenges faced by CyVolve (8:04)

Bringing benefit to business continuity during the pandemic (8:50)

What are the key differences of the CyVolve technology? (9:20)

How is information stored? (10:34)

What types of data are being managed? (11:20)

Handling pushback (12:12)

The TyneHealth Covid-19 resource hub (14:11)

What has been the impact of the new system being in place? (15:07)

Lessons learned from CyVolve’s perspective (16:03)

Finding out more (17:16)

 

For more information and to get in touch with Susannah and Eleanor at TyneHealth:

The TyneHealth website is here

Dr Susannah Thompson MD / GP

Dr Eleanor Holmes (GP / QI & Communications Manager)

A case study published by CyVolve on their work with TyneHealth (n.b. same title as the podcast: ‘Patient Data: Who Holds The Key?’)

The CyVolve website for more info about NHS secure collaboration can be found here

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