9
aug
0

Podcast – Ben Scott – Taking on Clinical Directorship as a nurse

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It can be tough at the top for many clinical directors but does being in the role as a nurse offer an alternative perspective? Do the challenges differ or are there additional benefits to coming to the role from a slightly different background? Ben Scott is an ANP and Clinical Director for Doncaster South PCN and has taken time out of his busy schedule to speak to us about his experiences from starting life as a professional footballer, to health professional and leader – and his journey to becoming a clinical director.

Introductions (0:33)

An unlikely route into general practice (0:50)

Ben’s journey as a health service professional (1:39)

The transition to general practice (2:00)

A clinical directorship post beckons (2:34)

Doncaster South PCN: the stats (3:10)

….and the culture (3:47)

Working amongst GPs as a nurse clinical director (4:41)

Does Ben feel he’s had to work harder to establish himself in the leadership role? (5:36)

The experience of other CDs and their influence on Ben (6:25)

Developing as a leader (7:12)

Establishing a support network (7:37)

What are the benefits to being a nurse clinical director? (8:38)

The effect on recruiting additional roles (9:39)

The first year as a CD; focusing on the good and learning from the not so good (11:13)

Lessons learned (12:19)

Overcoming mistrust (12:57)

Words of wisdom for those considering a clinical leadership position (13:41)

Getting in touch (14:38)

Ben is contactable via @ScottyANP35

If you want to hear more from Ben, he will be speaking at the Best Practice Show which is taking place in October and is free for all healthcare professionals to attend. You can reserve your place here.

2
aug
0

Podcast – Daniel Alton – A better understanding of Population Health Management

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What is population health management and can it really make a difference? Does it really offer a holistic solution to meeting health needs, supporting better integrated care and relieving day to day pressure on practices and networks? Dr Dan Alton is a GP at the Wargrave Surgery in Berkshire and Population Health Management (PHM) clinical lead for West Berkshire CCG. In addition, he is an NHS England PHM Champion and has a wealth of experience in applying the PHM principles and is on our sofa this week to shine a light on all things PHM; what it is, how it can be applied at scale (yet tailored locally), the lessons he has learned and most importantly, how to realise the benefits at patient level – and within your own practice.

Introductions (0:32)

What is Population Health Management (PHM)? (1:04)

Joining up data with local knowledge (1:25)

Embedding proactive and integrated care which meets individual and whole community health needs (2:53)

Dan explains how he became involved in PHM (4:00)

Findings from the NHS England Wave 1 PHM Development Programme in Berkshire West (5:28)

Resulting interventions (7:16)

The conclusions (8:17)

What were the datasets that led to those interventions and how were they identified? (8:41)

How data can be used effectively, regardless of the level of complexity (9:45)

10% PHM data 90% cultural change (10:21)

How do you convert data into patient conversations? (11:51)

Positive, measurable outcomes as a result of a PHM approach (13:32)

Applying PHM principles in response to Covid (14:38)

An accelerated process (17:04)

Can PHM support the development of the PCN? (18:49)

Access to further information and PHM resources (20:16)

 

The NHSE/I PHM Academy website contains a wealth of resources, contacts and materials to support practices and PCNs in engaging with the PHM agenda

The NHS England Population Health Management Development website is here

If you want to hear more from Dan, he will be speaking at the Best Practice Show which is taking place in October and is free for all healthcare professionals to attend – you can reserve your place here.

27
jul
0

Podcast – Jacob Haddad – The accuRx story

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accuRx have been on an interesting journey and one that they may not always be given credit for, given the overnight and overwhelming success of the simple, yet game changing software they have introduced to general practice over the last four months. From modest beginnings, working out of small numbers of practices on process improvement measures, to the inception of the messaging service and video consultations, super rapid rollouts, continuous reinvention and pioneering tech in scope for the future, co-founder Jacob Haddad takes Ben through, arguably, one of tech’s biggest triumphs in healthcare and what accuRx means for primary care and beyond.

 

Introductions (0:45)

Where accuRx began (1:08)

A turning point (1:36)

The messaging service (2:05)

The cause for the change in direction (2:45)

Communication, communication, communication (4:25)

A new approach to rollout (5:16)

Video consultations and Covid triage (6:15)

Feature design with patients and practice in mind (8:09)

Rollout timeline (8:24)

Identifying the need for more effective patient communication tools (9:00)

The surge in demand (9:50

Filling a gap in the market (10:17)

Has the messaging service been the key enabler of change and improvement in healthcare? (11:31)

Security, governance and information sharing (12:01)

How long will the service continue to be free to use? (14:17)

The “plus” tier (15:50)

accuRx ethos (16:06)

Working alongside health to build great tech (17:54)

What’s next for accuRx? (18:55)

Staying up to date / more information (21:49)

 

For updates on what’s next on the accuRx horizon:

Twitter @accuRx

The accuRx Facebook user group is here

19
jul
0

Podcast – Dustyn Saint – Game changing tech in general practice

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accuRx have been hailed as the overwhelming success story of the Covid crisis, with a rapid deployment of much needed virtual tech into practices up and down the country and enabling primary teams to maintain high quality care for their patients. Ben is joined on this week’s podcast by GP and IT champion Dustyn Saint of Primary Care Pathways, to discuss the accuRx journey, what their breakout success has meant for general practice and how their influence is likely to extend beyond the pandemic.

Introductions (0:35)

Primary Care Pathways (0:44)

When did Dustyn first hear about accuRx? (1:33)

Text messaging (1:58)

How does the accuRx messaging service work alongside existing clinical systems? (3:28)

What other features does the messaging tool offer? (4:06)

A “game changing” video consultation service and its effect on general practice during the pandemic (4:49)

A comparison with previous video consultation applications (5:54)

How easy was it for colleagues and staff to adapt to using the accuRx systems? (6:56)

Widespread adoption across general practice (7:41)

Working with other providers and additional functionality (8:08)

Are virtual consults here to stay? (8:35)

The effect of tech on managing care going forwards (9:21)

Remote monitoring (10:38)

A turning point for primary care? (11:30)

The accuRx journey (12:10)

accuRx financial model and the procurement process (12:53)

A comparison against other business models; past and present (14:08)

The impact on working practices and benefits to patients (14:04)

Security and governance (15:37)

GP testimonial (16:38)

What’s next for Primary Care Pathways? (16:58)

Getting in touch (18:11)

For more information on Primary Care Pathways and making direct contact with Dustyn:

Primary Care Pathways website here

Primary Care Pathways’ first Ockham podcast episode is available here

Contact @PrimaryCareIT / @DustynSaint

12
jul
0

Podcast – Janice Steed – Sustainability in General Practice

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Resilience in primary care has been truly tested by recent events but we are going back to basics on this week’s podcast as we talk to former midwife turned executive coach Janice Steed about why the resilience of a practice and its people is key to its success overall. What are the indicators of a resilient practice, where are the red flags and what are the clear elements that we must consider if we are to make improvements? Janice offers advice, gives her thoughts and shines a light on the Beds and Herts journey, following the introduction of their resilience programme there.

Introductions (0:44)

What inspired Janice to become involved in resilience improvement? (1:16)

The general practice resilience programme in Bedfordshire and Hertfordshire (1:50)

Why the programme was introduced (2:21)

How the programme began (2:41)

Resilience: key indicators that a practice may be struggling (4:03)

Practice versus personal resilience (5:47)

Engaging the whole practice through its individuals (7:30)

The LMC’s role in improving resilience (8:29)

Practical elements for consideration (9:16)

The Beds and Herts resilience programme outline (10:32)

An overview of the programme’s six modules (12:05)

The impact of Covid on general practice resilience (15:28)

PCNs and their influence (15:41)

Getting in touch / further information (17:49)

For more information about Janice, her website is here

Details on the Beds and Herts resilience journey can be found on their LMC website here

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