14
nov
1

Episode 39: Jennifer Skillen – Patient Participation

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Jennifer Skillen is the Chair of the Patient Participation Group at Romney House Surgery in Tetbury, Gloucestershire. Jennifer is introducing a range of technical solutions to the thorny issue of how to positively engage patients in general practice. She tells Ben about the “virtual” PPG and its impact on the surgery.

Show Notes

Jennifer describes her introduction to general practice (1min 14secs)

Why the “virtual” group became a solution (2mins 15secs)

Jennifer’s role (2mins 56secs)

A successful PPG blog (3mins 20secs)

The blog gives the practice a new way to communicate (3mins 36secs)

The blog address is romneyhouseppg.wordpress.com (4mins 38secs)

Blogging when things are important (4mins 27secs)

Setting up the “virtual” PPG using the Read code (4mins 45secs)

How it works in practice (6mins 23secs)

Three mouse clicks… (6mins 51secs)

The Romney House PPG Forum, Facebook & Twitter (7mins 39secs)

The benefits of using a multi-channel approach (8mins 16secs)

Real time feedback (8mins 56secs)

Immediate response from patients (9mins 51secs)

Making patient-led change – toys in the waiting room (10mins 46secs)

Three levels of patient engagement (12mins 10secs)

The future of patient engagement in the practice (12mins 59secs)

Developing trust is fundamental (13mins 53secs)

Advice for other practices (14mins 49secs)

Contacting Jennifer for more information romneyppg@cyberbarn.org.uk (15mins 42secs)

Twitter @romneyppg (16mins 19secs)

7
nov
0

Episode 38: Laura Sharpe – A Successful GP Confederation

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Laura Sharpe and Paula Beare work for the successful City and Hackney GP Confederation which is formed of 43 GP practices. In this podcast they explain to Ben how they gained GP commitment to the confederation, how the confederation operates and the ambitious plans they have for the future.

Show Notes

Laura explains how the confederation came about in spring 2014 (55secs)

A City and Hackney-wide organisation is mooted (1mins 33secs)

A history of close working dictates the size of the confederation (1secs 56secs)

Much of the development was based on trust (2mins 21secs)

Laura’s background of working in the boroughs developed trust (2mins 53secs)

Laura joins for a few months – two years ago (3mins 38secs)

Getting started (4mins 08secs)

Early contracts agreed with the confederation (4mins 37secs)

Commissioners made a strategic decision on standards and coverage (5mins 25secs)

Broaching performance management (6mins 25secs)

The practices pay a membership fee (7mins 41secs)

Modelling the pay-back (8mins 34secs)

Maintaining the enthusiasm (9mins 17secs)

Employing a “dream team” for support (9mins 59secs)

They “love the confederation” (11mins 26secs)

Focus on securing contracts or helping practices? (12mins 11secs)

Delivering the contracts (13mins 41secs)

Paula explains the size of the contracts (14mins 50secs)

The Board of the Community Interest Company (16mins 04secs)

Hugely ambitious dreams for the future (16mins 32secs)

A conference to share the learning (18mins 06secs)

How will the conference work (19mins 30secs)

Booking a place on the conference (20mins 29secs)

The conference website is www.gpconfederations.co.uk

If you don’t want to miss an episode of this podcast then why not subscribe to our weekly newsletter and receive notification about the podcast and our weekly blog on innovation in general practice. You can subscribe here.

26
oct
0

Episode 37 – Make general practice your CCG’s priority

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In his latest audioblog Ben Gowland calls on GP leaders in CCGs to make sure the GP Forward View money makes its way to general practice. He believes that the door is open and, as CCGs begin to disappear, it is one way that GP leaders can ensure their legacy. He has just five minutes to state his case… Agree or disagree with Ben? Leave him a comment.

If you don’t want to miss an episode of this podcast then why not subscribe to our weekly newsletter and receive notification about the podcast and our blog on innovation in general practice. You can subscribe here.

17
oct
0

Episode 36: Rajiv Sethi – A Doctor in Training

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Rajiv is a potential GP of the future and, as a doctor in training, he has been involved in a number of fascinating initiatives including a student-led research model. He gives Ben his views on the challenges facing medicine today including the new junior doctors’ contract and how he believes this affects the choices that junior doctors make. He also explains the student-led research model and how this has inspired him and other doctors in training.

Show Notes

How do the doctors of the future view general practice? (38secs)

Students views change over the course of clinical placements (1mins 33secs)

Do the crises in the NHS make general practice unattractive? (2secs 40secs)

The junior doctors’ contract (4mins 18secs)

Pay for junior doctors (5mins 04secs)

The likely impact on future recruitment and retention (6mins 05secs)

Rajiv’s role in student-led initiatives (7mins 23secs)

The student led research model (8mins 25secs)

What does “student-led” mean in practice (8mins 47secs)

The impact on the students involved (10mins 37secs)

Applying the model in primary care (11mins 17secs)

Does it work? (12mins 16secs)

The outcomes of the study (13mins 08secs)

Rolling out the model more widely (14mins 03secs)

Getting in touch with Rajiv (see below) and the use of social media (14mins 41secs)

Rajiv mentions a number of ways of contacting him via social media:

On Twitter.com he is @therajivsethi and @icgrx on Facebook.com he is therajivsethi

On e-mail he is rajiv.sethi@doctors.org.uk

The article Ben mentions on student-led initiatives can be found here

If you don’t want to miss an episode of this podcast then why not subscribe to our weekly newsletter and receive notification about the podcast and our weekly blog on innovation in general practice. You can subscribe here.

10
oct
0

Episode 35: CCGs supporting general practice

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This is the final episode in our short series of podcasts looking at the changes that can have the highest impact on general practice. In this episode we look at how CCGs can better support general practice.

Based on our work with CCGs across the country Ben looks at what CCGs need to do as part of their GP Forward View plans which must be in place by December 23rd. He suggests ways in which CCGs can get general practice on board and warns against a number of things they should avoid doing.

This podcast links in to our new book “The Future of General Practice: Real Life Case Studies of Innovation and New Ways of Working” which is available to order from our website here.

Show Notes

What do CCGs have to do by December 23rd? (57secs)

The new funding in the GP Forward View (1mins 28secs)

The General Practice Resilience programme and money for estates (3secs 45secs)

Understand the problems first and look at the money later (4mins 35secs)

What should CCGs avoid? (6mins 04secs)

Don’t start with the guidance… (7mins 09secs)

The money presents opportunities (7mins 53secs)

Mirroring the Bolton Quality Contract approach (see below) (8mins 42secs)

How do you get reluctant general practice on board? (9mins 38secs)

How can CCGs support good GP leadership? (11mins 01secs)

CCGs should bring clarity, coherence and consistency to general practice (11mins 56secs)

Ben mentions the Bolton Quality Contract in this podcast – you can find Ben’s podcast with Sue Long from Bolton here

If you don’t want to miss an episode of this podcast then why not subscribe to our weekly newsletter and receive notification about the podcast and our weekly blog on innovation in general practice. You can subscribe here.

 

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