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11
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Episode 9: Harry Longman – technology for managing demand

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Harry20Longman20complete.mp3

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Can technology help GPs better manage on-the-day demand? Ben talks to Harry Longman, founder and Chief Executive of GP Access, about how telephone consulting and online algorithms can dramatically support practices in reducing the pressures of seemingly uncontrollable demand.

Show Notes

Harry explains how his approach developed from an understanding of practice variances in A&E attendances (56secs)

Harry discovers that practices with less attendances are the ones that telephone their patients (2mins 15secs)

The idea originates in Leicestershire… (2mins 32secs)

…and has a long term effect (3mins 11secs)

Harry’s engineering background uncovers the detail (3mins 28secs)

He begins to test his theories across the country (4mins 29secs)

Dramatic results on access and attendances (5mins 23secs)

But isn’t it harder work? (5mins 40secs)

Successful practices thrive and transform finances (6mins 23secs)

How long does it take? (6mins 51secs)

Demand is predictable (7mins 32secs)

A whole system change is necessary (8mins 49 secs)

Even better – an online system (10mins 13 secs)

The online system generates a detailed patient history (10mins 34secs)

The doctor triages the patient (11mins 26secs)

Will patients use an online system? (12mins 11secs)

Creating an “expert patient” (13mins 18secs)

Developing a 24/7 service (14mins 03secs)

Accelerating the pace of the roll-out (14mins 38secs)

Leadership needed (15mins 30secs)

Contact Harry at harry@gpaccess.uk

 

 

 

 

4
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Episode 8: Dr Isabel Hodkinson – commissioners supporting general practice

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http://traffic.libsyn.com/ockham/Isabel20hodkinson20complete.mp3

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How can commissioners support the development of General Practice? Ben talks to Dr Isobel Hodkinson the principal clinical lead at Tower Hamlets CCG about their 15 year journey of transformation through network working to a borough-wide GP provider group.

Show Notes

Isobel describes how the care of people with type 2 diabetes became the “strong collective burning platform” to bring practices together (1 min)

The PCT supports practice engagement and performance manages the struggling practices (2mins 06secs)

The practices decide they should be uniformly “good enough” to provide quality care for diabetic patients (3mins 19secs)

Tackling poor performance is a pre-requisite for networking (4mins 03secs)

The CCG leads the networking decisions and imposes the geographical groupings (5mins 17secs)

A focus on population health creates the glue (6mins 55secs)

The CCG invests in General Practice (7 mins 20secs)

The model for diabetes becomes the model for other services (8mins 36secs)

The benefits (9mins)

How the network helps (9mins 23secs)

The networks control the money (10mins 09secs)

Using shared data to learn (10mins 45secs)

For long term conditions, don’t expect a quick return on investment (11mins 21secs)

But interim proxy measures begin to prove the benefits (12mins 23secs)

How did the collective vision come about (12mins 43secs)

The next stage – a GP provider body (13mins 24secs)

CCG commitment to provider development (14mins 02secs)

Developing the provider group – the future (14mins 52secs)

30
mar
0

Episode 7: Mark Stubbings – the impact of mergers 2

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http://traffic.libsyn.com/ockham/Mark20Stubbings20complete.mp3

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Episode Seven:

In our second look at a Portsmouth practice which has expanded following a series of mergers, Ben talks to their Business Partner, Mark Stubbings. Mark outlines some of the steps needed for a successful merger and sees a future where operating at an even greater scale is the norm.

Show Notes

Mark describes the role of Business Partner and his career (45 secs)

The number of individual practices in one city drives Mark to look at working at scale (1min 19secs)

The rationale for merging – and merging again (2mins 13secs)

The important elements for a successful merger (3mins 16secs)

The first thing to do with a merger is…nothing (4mins 49secs)

Getting agreement to merger (5mins 39secs)

Scale supports the transformation of the way primary care is delivered (6mins 28secs)

Getting to a size which provides room to focus outside of the practice (8mins 07secs)

Federation or merger? (10mins 18secs)

Scale allows the development of new models of care (11mins 21secs)

An opportunity to do something radical (12mins 24secs)

Thinking even bigger to secure a future for General Practice (13mins)

If the will is there then achieving scale is easy (14mins 41secs)

NHS England must think “outside the box” (16mins 08secs)

The need for something even more radical (16mins 14secs)

 

21
mar
0

Episode 6: Dr Andrew Whittamore – the impact of mergers

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http://traffic.libsyn.com/ockham/Andy20Whittamore20complete.mp3

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Episode Six:

Fascinating insights from a lead GP about what it meant for his practice as it got bigger through a series of mergers driven by a core set of values and a desire to improve population health. This week Ben talks to Dr Andy Whittamore, lead GP at the Portdown Group Practice in Portsmouth. In part two, next week, Ben hears from Mark Stubbings, the Business Partner at the same practice.

Show Notes

Andy begins to describe the journey towards the six-site, 40,000 practice they are today (55 secs)

Sharing resources leads to financial security (2mins 17secs)

Aiming to reduce the number of sites (2mins 57secs)

A fifteen-partner democracy? (3mins 37secs)

The size of the practice impacts on recruitment (4mins 30secs)

Scale allows partners to develop specialist interests (4mins 55secs)

Specialist GPs give additional support to the nurses and reduce referral and admission rates (5mins 30secs)

Do you have one team or six teams? (6mins 33secs)

Protecting the “Portsdown ethos” (7mins 07secs)

Reducing reliance on locums with a pool of salaried doctors (7mins 32secs)

Improving population health through scale (8mins 06secs)

Leading the local integration agenda (9mins 08secs)

Investing in technology and working with partners (9mins 26secs)

A common understanding to achieve merger (10mins 02secs)

The real and perceived barrier of culture (11mins 18secs)

The next stage – doubling size again (11mis 52secs)

How does being bigger benefit the practice? (12mins 59secs)

Using scale to develop effective partnerships (13mins 45secs)

Developing services with other practices (14mins 27secs)

Advice to practices considering a merger (15mins 08secs)

Resources to make a merger work? (15mins 52secs)

 

 

14
mar
0

Episode 5: Ravi Sharma – employing a clinical pharmacist

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Ravi20Sharma20complete.mp3

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Episode Five: Ravi Sharma

Should clinical pharmacists play an increased role in General Practice? Absolutely, according to Ravi Sharma, a senior primary care pharmacist in the South East. In this episode, Ravi explains to Ben the contribution clinical pharmacists can make to patient care and makes it clear that they shouldn’t be seen as yet another drain on GP time and resources.

Show Notes

Ravi explains how he began his career in GP Pharmacy (1min 14secs)

Exploring the business case for a GP pharmacist (2mins 19secs)

A mix of skills in General Practice (3mins 44secs)

Becoming a prescribing pharmacist with support from the practice (4mins 05mins)

Training a pharmacist (4mins 40secs)

The value of a prescribing pharmacist (5mins 11secs)

What can a GP pharmacist do? (5mins 37secs)

Resistance to a GP pharmacist? (6mins 42secs)

Does a GP pharmacist really reduce GP workload (7mins 13secs)

Can you afford a GP pharmacist? (8mins 05secs)

Taking advantage of a relative over supply of pharmacists (9mins 10secs)

A career in General Practice for pharmacists (9mins 58secs)

A national guide for recruiting a GP pharmacist (10mins 37secs)

The NHS England scheme to pilot clinical pharmacists in General Practice (11mins 14secs)

GP pharmacy working with community pharmacy (11mins 39secs)

Future models of care relying on effective integration (13mins 35secs)

Pharmacy partners in General Practice? (14mins 16secs)

 

 

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