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Ross Dyer Smith is a GP Partner with the Hurley Group, a former Darzi Fellow, an expert in online consultations and developer of the GP eHub. He is also an NHS Digital Academy Fellow. In this podcast he talks about how online consultations work, how potential problems can be avoided and the benefits they deliver to GPs and patients. He also explains how the GP eHub operates and how it facilitates online consultations at-scale.

Show Notes

Ross describes the eHub (0:53)

Ross’ experience of e-consultations (1:25)

Online consultations at scale (2:53)

The development of the eHub (3:34)

Ross’ role (4:37)

The patients of the eHub (5:28)

How the eHub operates (5:48)

Describing an online consultation and how it works (6:29)

Overcoming the potential problems associated with an online consultation (8:52)

The impact on workload (11:15)

The benefits of online consultation for the GP (11:52)

Selling the eHub to other practices (13:09)

The impact of the eHub (15:32)

The GPs working in the eHub (17:01)

The impact on GP recruitment (17:47)

The reaction of patients (18:18)

The eHub and Primary Care Networks (19:31)

Top tips for practices (20:57)

Further information (22:35)

The eConsult website can be found here

Ross’ e-mail address is ross.dyer-smith@nhs.net