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Jennifer Skillen is the Chair of the Patient Participation Group at Romney House Surgery in Tetbury, Gloucestershire. Jennifer is introducing a range of technical solutions to the thorny issue of how to positively engage patients in general practice. She tells Ben about the “virtual” PPG and its impact on the surgery.

Show Notes

Jennifer describes her introduction to general practice (1min 14secs)

Why the “virtual” group became a solution (2mins 15secs)

Jennifer’s role (2mins 56secs)

A successful PPG blog (3mins 20secs)

The blog gives the practice a new way to communicate (3mins 36secs)

The blog address is romneyhouseppg.wordpress.com (4mins 38secs)

Blogging when things are important (4mins 27secs)

Setting up the “virtual” PPG using the Read code (4mins 45secs)

How it works in practice (6mins 23secs)

Three mouse clicks… (6mins 51secs)

The Romney House PPG Forum, Facebook & Twitter (7mins 39secs)

The benefits of using a multi-channel approach (8mins 16secs)

Real time feedback (8mins 56secs)

Immediate response from patients (9mins 51secs)

Making patient-led change – toys in the waiting room (10mins 46secs)

Three levels of patient engagement (12mins 10secs)

The future of patient engagement in the practice (12mins 59secs)

Developing trust is fundamental (13mins 53secs)

Advice for other practices (14mins 49secs)

Contacting Jennifer for more information romneyppg@cyberbarn.org.uk (15mins 42secs)

Twitter @romneyppg (16mins 19secs)