Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Email | RSS

Implementing active signposting into a practice can divert up to 25% of GP appointments away from GPs and on to other appropriate health services. This is the claim made by Nick Sharples of DNA Insight, the company that runs the “Reception Plus” training programme for care navigators. In this podcast Nick explains how active signposting works and how it can be implemented into a practice. He also touches on reducing DNAs, another strand of his company’s work.

Show Notes

What is active signposting? (54secs)

25% of GP appointments are “avoidable” (1min 25secs)

What appointments are avoidable? (1mins 46secs)

Alternatives to GP appointments (2mins 29secs)

Developing a directory of alternative services (3mins 04secs)

The most frequently used alternatives (4mins 02secs)

Will patients share personal information? (4mins 55secs)

GP receptionists are not bound by an ethical code (6mins 20secs)

Close to quarter of all GP appointments could be diverted (7mins 11secs)

Is this achievable? (8mins 08secs)

What does a practice need to make signposting a success? (9mins)

Leadership in the practice (9mins 53secs)

Training for receptionists (10mins 26secs)

Follow-up support (11mins 39secs)

Patient records and data analysis (12mins 35secs)

Advice for practices who want to implement active signposting (13mins 31secs)

Accessing the funding for training (14mins 13secs)

DNA Insight’s role (15mins 22secs)

Contacting DNA Insight (15mins 57secs)

What practices can do to reduce DNA rates (16mins 22secs)

One simple trick to cut DNAs by 15% (18mins 14secs)

The website is www.dnainsight.co.uk

The Freephone number Nick mentions is: 0800 978 8323

Email: info@dnainsight.co.uk

Twitter: @dnainsight