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Dillon Sykes is the Managing Director of Productive Primary Care Ltd, a GP-led consultancy most famous for its Doctor First product. Doctor First is a demand-led appointment system where clinicians talk to all patients before the decision to offer an appointment is made. In this podcast Dillon tells Ben how the system works, the practices for whom it might work best and the ways in which it can be adapted.
87.24493867512096">Show Notes
84.4039565199193">
84.4039565199193">Dillon describes the formation of Productive Primary Care Ltd (1min 11secs)
74.27427358328214">
74.27427358328214">Predicting demand through Doctor First (1min 41secs)
79.74599732028236">
79.74599732028236">A telephone call with the patient to make the decision (2mins 20secs)
43.00448045721774">
43.00448045721774">Doesn’t this system increase the overall workload? (3mins 02secs)
76.35983577710485">
76.35983577710485">The system allows GPs to build their own day (3mins 51secs)
76.35983577710485">
91.95900145939515">How is demand predicted? (4mins 17secs)
62.1139607977418">
62.1139607977418">Demand is predictable but organising supply is hard (4mins 47secs)
30.0713684480324">
30.0713684480324">Does the size of the practice make a difference to its success? (5mins 59secs)
89.388141018992">
89.388141018992">Does it have to be GP-led? (6mins 28secs)
32.3136477946774">
32.3136477946774">Variances between GPs and nurse practitioners (6mins 46secs)
80.5796839684194">
80.5796839684194">GP reaction to the system (7mins 21secs)
77.5800490083306">
77.5800490083306">Does the model help with the crisis in GP recruitment? (7mins 51secs)
33.10164683266936">
33.10164683266936">What is the reaction of patients? (8mins 29secs)
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69.9266110097097">The role of receptionists (9mins 16secs)
85.3165753499435">
85.3165753499435">Can a hybrid model exist (10mins 02secs)
97.04874000911286">
97.04874000911286">Working this system with a hot/cold split (10mins 59secs)
71.67142663021775">
71.67142663021775">Making the system work – conversion rates (12mins 06secs)
03.71459660763713">
03.71459660763713">Improving conversion rates (13mins 27secs)
93.2683048531131">
93.2683048531131">Is telephone based system the future? What about web based systems? (13mins 58secs)
89.28104472819365">
89.28104472819365">The journey of one practice in implementing Doctor First (14mins 57secs)
27.2772936528024">
27.2772936528024">Other resources (15mins 52secs)
34.62402030170153">
34.62402030170153">Contacting Dillon (16mins 41secs)
05.2364472997257">
05.2364472997257">You can access the Doctor First Case Studies here
40.0465811011129">
40.0465811011129">Dillon’s email address is Dillon.sykes@productiveprimarycare.co.uk
63.990116885032">
63.990116885032">The Blog that Ben and Dillon refer to can be found at https://hcwetherell.wordpress.com/
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