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Can technology help GPs better manage on-the-day demand? Ben talks to Harry Longman, founder and Chief Executive of GP Access, about how telephone consulting and online algorithms can dramatically support practices in reducing the pressures of seemingly uncontrollable demand.

Show Notes

Harry explains how his approach developed from an understanding of practice variances in A&E attendances (56secs)

Harry discovers that practices with less attendances are the ones that telephone their patients (2mins 15secs)

The idea originates in Leicestershire… (2mins 32secs)

…and has a long term effect (3mins 11secs)

Harry’s engineering background uncovers the detail (3mins 28secs)

He begins to test his theories across the country (4mins 29secs)

Dramatic results on access and attendances (5mins 23secs)

But isn’t it harder work? (5mins 40secs)

Successful practices thrive and transform finances (6mins 23secs)

How long does it take? (6mins 51secs)

Demand is predictable (7mins 32secs)

A whole system change is necessary (8mins 49 secs)

Even better – an online system (10mins 13 secs)

The online system generates a detailed patient history (10mins 34secs)

The doctor triages the patient (11mins 26secs)

Will patients use an online system? (12mins 11secs)

Creating an “expert patient” (13mins 18secs)

Developing a 24/7 service (14mins 03secs)

Accelerating the pace of the roll-out (14mins 38secs)

Leadership needed (15mins 30secs)

Contact Harry at harry@gpaccess.uk