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With stress levels continuing to soar within all areas of the healthcare system, we felt it was time to tackle things head on and really get to grips with how conflict occurs specifically within primary care, what options are available to those involved in a breakdown in relations and why a mediator can be instrumental in moving things forward. This week, Ben talks to experienced GP and mediator Dr Clare Sieber about some of the situations she has been involved with, how mediation works in practice, when it is most likely to achieve success and why communication is again so crucial to avoiding the culture of a stressful and unhealthy workplace.

Introducing Clare (0:56)

Becoming an accredited mediator (1:42)

The most common types of disputes (3:12)

The principles of mediation and the legal parameters (3:54)

A mediation agreement (5:53)

How does the process work? (6:28)

Reaching an agreement (8:06)

What does a good outcome look like? (10:10)

What factors determine whether a mediation is likely to be successful (or unsuccessful)? (11:27)

Within a situation of conflict, what other options are available, as well as mediation? (13:52)

Avoiding conflict in the first place (15:52)

Managing PCN disputes (19:12)

Changes to PCN leadership (21:55)

Finding out more / getting in touch (23:00)

To learn more about what Clare can offer as a mediator, check out her LinkedIn profile here

The General Practice Mediation website is also here

To get in touch, Clare is contactable here

To find out more information about our PCN Plus training programme, focused on supporting and skilling PCN Clinical Directors to be successful in their roles, check out our dedicated webpage or get in touch with Ben here