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Joining Ben to discuss how they managed to establish a PCN hub in their area is Dr Aravinth Balachandran, clinical director at Folkestone, Hythe and Rural PCN, Andy Gove, digital transformation manager at the same PCN & Adriana Jimenez, Primary Care Transformation Senior Innovation Access Lead, all with first hand experience in establishing a PCN hub. With the discussion rooted in their experiences, they reflect on the conception of the hub idea and its co-design with practices, demonstrating the importance of collaboration, trust, and relationship-building between practices. The conversation explores the positive effects of online consultations, improved response times, and better access to patient records. In essence, the PCN hub has brought about happier practices and positive feedback from patients.. Don’t miss out on these exclusive insights and resources..

Introduction (0:09)

Establishing a PCN Hub..  (01:14)

Did you have a history of collaborative working across the practices? (03:23)

How did you get to a hub as a solution? (03:55)

What is a hub? (05:50)

Initial intentions for the hub.. (06:46)

Enhanced access funding.. (08:52)

Andy’s involvement.. (09:30)

What were the key gaps that you identified? (11:24)

Is all the work fully integrated with the GP records in their own practices? (13:28)

Transforming the digital infrastructure..  (14:53)

Adriana’s involvement.. (15:43)

Resolving the estates issue.. (17:11)

Funding.. (18:30)

Resolving governance issues.. 19:27

Impact the hub has had so far (20:21)

How do you see the hub developer in the future? (24:24)

Accessing further information.. (26:24)

Access the blueprint materials and resources here.

If you’re a PCN embarking on a similar project and would like to get in touch, email the Folkestone, Hythe and Rural PCN leadership team here.

For more information about how the NHS England South East regional office supported this project, please email Adriana Jimenez, Primary Care Transformation Senior Innovation Access Lead, NHS England here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.