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accuRx have been on an interesting journey and one that they may not always be given credit for, given the overnight and overwhelming success of the simple, yet game changing software they have introduced to general practice over the last four months. From modest beginnings, working out of small numbers of practices on process improvement measures, to the inception of the messaging service and video consultations, super rapid rollouts, continuous reinvention and pioneering tech in scope for the future, co-founder Jacob Haddad takes Ben through, arguably, one of tech’s biggest triumphs in healthcare and what accuRx means for primary care and beyond.

Introductions (0:45)

Where accuRx began (1:08)

A turning point (1:36)

The messaging service (2:05)

The cause for the change in direction (2:45)

Communication, communication, communication (4:25)

A new approach to rollout (5:16)

Video consultations and Covid triage (6:15)

Feature design with patients and practice in mind (8:09)

Rollout timeline (8:24)

Identifying the need for more effective patient communication tools (9:00)

The surge in demand (9:50

Filling a gap in the market (10:17)

Has the messaging service been the key enabler of change and improvement in healthcare? (11:31)

Security, governance and information sharing (12:01)

How long will the service continue to be free to use? (14:17)

The “plus” tier (15:50)

accuRx ethos (16:06)

Working alongside health to build great tech (17:54)

What’s next for accuRx? (18:55)

Staying up to date / more information (21:49)

For updates on what’s next on the accuRx horizon:

Twitter @accuRx

The accuRx Facebook user group is here