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During a time when many GP surgeries across the nation are managing near total transformation of their working practices, James Davies, a Practice Manager at Amicus Health, features on this week’s podcast to tell their story. From the highs to the not so highs, to the tech they’ve employed, the valuable lessons they have learned and the bits of their new processes they would like to retain for the future, this week’s podcast is a one stop shop for all things remote working during the era of Covid-19.

Introductions (0:26)

Amicus Health – the stats (0:41)

The ‘GP heavy’ model (0:58)

When did their transformation journey begin? (1:51)

How to embed a system of remote working and enabling staff to work from home (2:34)

Away From My Desk (4:00)

Access to full clinical software (4:44)

Explaining the ‘soft phones’ system (5:18)

What does a typical day look like in the new world? (6:11)

Staff reactions (7:59)

Striking the balance of staffing cover (9:01)

Which roles fit remote working best? (10:07)

Continuing effective staff management (11:00)

Is dedicated IT support required? (12:24)

What happens next? (13:08)

Opportunities for further transformation and planning for the future (14:47)

What will Amicus Health retain going forwards? (15:41)

Lessons learned (16:41)

Getting in touch (18:41)

James is contactable at: jamesw.davies@nhs.net

https://www.amicushealth.nhs.uk/