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Integrated Care Systems are here and with them, the advent of new ways of working and yet more healthcare terminology! Integrated Neighbourhood Teams (INTs) may be an original concept to many of us in general practice but in Suffolk and North East Essex, they have been in existence for a little bit longer. In this week’s podcast episode, sponsored by Livi, we are privileged to be joined by Maddie Baker-Woods, Director of Ipswich and East Suffolk Alliance at Suffolk and North East Essex Integrated Care Board, and Paul Little, Director for Integrated Health and Care at Suffolk County Council and East Suffolk and North Essex Foundation Trust, who explain how their own, established network of INTs work, how the teams interact with PCNs and primary care more widely, the challenges, and rewards, they have encountered on their own journey – and why localised care is key to meeting the needs of individual population areas, rather than a more widespread approach.

Introduction (0:09)

Meeting Maddie and Paul (1:06)

Maddie’s role (1:16)

All about Paul (2:09)

Building Integrated Neighbourhood Teams (3:00)

Organising services and a locality-based model (4:33)

Balancing relationships between integrated neighbourhoods and primary care networks (6:53)

Overcoming barriers (7:24)

Working with constraints and challenges (8:30)

How does general practice feed into the integrated neighbourhood teams? (9:08)

Accountability (10:48)

A place-based versus organisational (top down) approach (12:55)

The influence of local demographic (14:28)

Positive outcomes (15:42)

Helping people to be as independently functioning as possible (17:44)

Advice from Paul for others embarking on the same journey (18:51)

Maddie’s top tips (20:45)

Estates and co-location (21:06)

Where general practice should be prioritising their efforts (21:30)

Finding out more (24:14)

To learn more about the work of NHS Suffolk and North East Essex Integrated Care Board, check out their website here.

This podcast episode is sponsored by Livi, the first digital healthcare provider to be rated Outstanding by the CQC. Further information about Livi and what’s on offer can be found here.