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In the wake of the global coronavirus crisis, GP surgeries across the UK are facing the challenge of transforming working practice within a short space of time and reducing in-person consultations with their patients, whilst protecting their staff and maximising their capacity to deal with everyday demands alongside those presented by the pandemic. Dr Ravi Tomar was part of the transition at Portland Medical ahead of time and gives his advice for managing the changes and reflects on the key outcomes that they have experienced as a result.
Introductions (0:38)
The move towards telephone and ‘virtual’ triage (0:48)
Portland Medical: the stats (2:32)
Decreasing locum use (3:03)
Impact on face to face consultations (4:23)
Reducing face to face appointments as a result of Covid-19 (5:05)
Video consultation (6:09)
What tech is required? (6:58)
Telephone versus video consultations (7:36)
Video consults: lessons learned and practical advice (8:18)
Telephone to video consultation: managing an in-consult switch (10:37)
Covid-19 effect on day-to-day practice (11:20)
The system for managing Covid-19 at Portland Medical (12:06)
The ‘hot and cold’ model (13:16)
The role of other healthcare professionals and upskilling the workforce (14:50)
What are the significant outcomes as a result of the changes? (16:47)
Transition from old to new processes (18:18)
Patient feedback (19:51)
Final thoughts (20:17)
Getting in touch (20:17)
Preparedness update letter for general practice: 27 March 2020 here
Portland Medical website: https://www.portlandmedicalcentre.co.uk/
Dr Ravi Tomar is contactable via email: ravi.tomar@nhs.net
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