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How do you prepare for an upcoming crisis which is anticipated, yet unpredictable? What steps should a practice and a network be taking to manage its response and resources, whilst safeguarding its people? Which issues should be tackled and what workstreams should be put in place now? Project Management expert, Tara Humphrey, who supports the development of Primary Care Networks and GP Federations, chats to Ben Gowland about her experiences so far and offers practical advice for maximising efficiency ahead of time.

Introductions (0:22)

The state of play locally (0:56)

What support is available now for practices? (1:30)

Practical considerations (2:17)

The importance of communication (3:46)

Site/s management (5:08)

What are the biggest challenges for practices and networks? (5:53)

Co-ordinating skills and expertise (8:35)

Managing communication effectively and supporting staff (8:59)

Leadership during a crisis (10:59)

The mood in general practice right now (14:26)

Next steps (16:37)

Supporting well-being (17:50)

NHS Confederation document (How CCGs can support PCNs and practices during the Covid-19 crisis) here

Find out more about Tara Humphrey:

• THC Primary Care https://www.thcprimarycare.co.uk/
• Listen to The Business of Healthcare Podcast with Tara Humphrey for a behind-the-scenes look at the business side of healthcare.
• Connect on Twitter and Linkedin