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The challenges presented by the Covid crisis have seen an acceleration of many existing transformation projects in general practice, particularly where use of tech and a move to a digital infrastructure is concerned. This week’s podcast features a panel of experts from the London region who bring a clinical, project and programme perspective on the hugely successful transition to online and video consultations and an insight into the brand-new NHS app. From triage and the creation of a digital front door to managing an incredibly rapid deployment, the importance of effective communication and the public response, here is how, in a few short weeks, they have enabled 95% of London practices to offer online consultations and 100% who now have the ability to deliver video consultations to support their patients.

Introductions (0:36)

The challenge presented by Covid (2:11)

How was the transition to online and video consultations enabled? (3:17)

The deployment from a clinical perspective (5:08)

Patient response (7:30)

The NHS app (9:19)

Rollout across the STP area (10:57)

Why each London borough was managed differently (13:44)

What has been the impact of both online and video consults? Has one proved more successful than the other? (14:54)

Was hardware a critical success factor? (16:33)

Future plans (18:22)

Life after Covid? (19:55)

What happens next from a practice point of view? (20:48)

Getting in touch (22:51)

If you would like to know more, you can contact the London Digital First Programme team and / or Emily, Sustainability and Transformation Partnership (STP) project lead for North Central London:

Digital First Programme (London): england.londondtt@nhs.net

STP lead: Emily.mitchell9@nhs.net