11
sep
0

Podcast – Robert McCartney – Relationship between GP Practices & PCN’s

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Ben welcomes Robert McCartney back to the podcast. Although Robert has been a guest on the podcast before he has now joined Hempsons as an associate where he focuses on aiding GP mergers and assisting PCNs, helping them form entities. This episode revolves around the relationship between GP Practices and PCNs, highlighting its significance for their future. They discuss the existing challenges that GP Practices and PCNs are facing regarding mergers, whilst also exploring potential strategies to overcome these hurdles and address ongoing disputes. Robert shares insights into his criteria for assessing governance within PCNs, covering aspects such as financial matters, decision-making processes, performance evaluation, staffing, and lastly, clinical governance. Robert wraps up the episode by sharing reflections, suggestions for proactive steps, and advice to facilitate progress moving forward.

Introduction (0:09)

Relationship between Practices & PCNs.. (0:51)

Current issues.. (2:26)

Financial disputes.. (3:56)

Moving forward with disputes.. (4:58)

External support.. (6:08)

PCN funding.. (7:47)

Importance of trust.. (9:50)

Governance within PCN’s.. (10:42)

Minimum level of infrastructure that Robert would expect to see.. (12:42)

Have PCN’s got the minimum level of infrastructure in place? (13:59)

PCN’s going down the incorporation route.. (15:52)

Access the ‘No risk’ of PCNs being scrapped, says NHS England GP lead’ article here (17:21)

Risks of creating distances between organisations .. (18:48)

Practices merging to become PCN size.. (21:25)

Should practices merge in stages or all at once? (22:27)

Robert’s final thoughts.. (24:23)

Robert’s contact details.. (26:19)

Contact Robert via email here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

4
sep
0

Podcast – Su Suehr, Amanda Spooner & Linzi Fisher – S&W Herefordshire PCN

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In this week’s podcast episode, Ben is accompanied by Su Suehr, Amanda Spooner, and Linzi Fisher. The main focus of their discussion revolves around the recent implementation of the new integrated team lead role. Throughout the podcast they discuss the advantages brought about by this role, and share what the integrated model looks like to Su and Amanda. Additionally, they recount the hurdles they managed to overcome in order to establish this role. Linzi takes the time to discuss her personal journey within the role detailing the obstacles she has encountered but also highlighting how this experience has widened her horizons, and made her feel like a significant contributor. Linzi emphasises her substantial growth and her privileged position to share her insights with the staff, who have exhibited great enthusiasm for the upcoming prospects. The trio outlines their forthcoming objectives, focusing on discovering more avenues for supportive integrated collaboration and further integration. Finally, they share advice for those considering a similar path, drawing from their own transformative journey.

Introduction & how the idea come about.. (0:09)

How did you get talking? (1:45)

Any worry around losing control of staff.. (3:06)

What benefits did the trust gain? (3:51)

What does an integrated model look like to you? (4:31)

What challenges have you overcome? (Su) (5:44)

How does the governance work? (6:28)

What challenges have you overcome? (Amanda).. (7:08)

Resistance to the role.. (8:15)

Linzi’s role.. (10:44)

What’s the experience been like so far? (11:39)

Broadening opportunities.. (12:49)

Working both ways.. (14:53)

Stand out ideas.. (16:09)

Biggest challenges.. (17:16)

How is the role working 4 months in? (18:39)

GP’s reactions.. (19:54)

Is this the beginning of integrated neighbourhood teams? (20:26)

Advice for others.. (21:50)

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

28
aug
0

Podcast – Rasha Gadelrab – Social Prescribing Link Workers & Care Coordinators

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Today, Ben is joined by Rasha Gadelrab, a GP & Medical Educator & Healthcare Engagement Specialist. Rasha kicks off the podcast by sharing her professional journey and how she arrived at her current position. Rasha possesses extensive experience, ranging from working as a biotechnology recruitment consultant to becoming a GP educator, healthcare corporate trainer, workforce well-being and sustainability coach, junior doctor mentor, patient advocate & PCN Social prescribing clinical lead PCN2 Barnet. During their conversation, Ben and Rasha delve into the subject of Barnet PCN, social prescribing link workers, care coordinators, and the innovative concept of health & well-being coaches. Rasha emphasises the crucial elements for maintaining staff and highlights the approaches that have helped bridge the gap between practices and the additional roles. Rasha also takes the opportunity to share her accomplishments and the positive feedback she has received thus far. She expresses her determination to continue the journey of progress and growth, with the hope of further success in the future.

Introduction & Rasha’s career journey (0:09)

About Rasha’s PCN.. (5:24)

Rasha’s official role within the PCN.. (6:42)

How do you ensure staff feel valued? (8:05)

Do you provide supervision for all the teams? (10:33)

Sense of belonging.. (12:02)

SPLW & Care Coordinators job descriptions.. (13:04)

What’s the key to success? (14:54)

Closing the gap between practices & the additional roles.. (15:43)

Self referral.. Generating extra work or making a difference? (18:27)

Positive results so far.. (20:14)

What’s next? (21:11)

SPLW turnover.. (22:30)

Getting in touch.. (24:50)

SPLW & Care Coordinators presentation slides can be accessed here – SPLW & Care Coordinators slides.

To contact Rasha directly, please email.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

21
aug
0

Podcast – Practice Index – Abusive patients

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This week’s episode is focused on tackling abuse in general practice and features insights from our esteemed guest, Mike Neville, brought to you in partnership with Practice Index. Mike is not only a panel member but also holds the positions of LMC Manager Rep, and North West England Regional Rep for the IGPM. During the discussion Mike discusses his journey into the role of a practice manager and shares his thoughts around abusive incidents within healthcare practices. Mike sheds light on the pivotal role that support has played in moving general practice towards progress. Furthermore, he elaborates on the strategies he has implemented to curtail instances of abuse, and offers his perspective on how this issue can be enhanced in the future. Mike provides valuable insights into the factors that have had the most substantial impact, outlining his thoughts on managing patients who exhibit abusive behaviour. Mike also shares his recommendations for how you can support your staff and the importance of effective communication within your network.

Introduction (0:09)

How did you get into being a Practice Manager? (1:01)

Types of abuse experienced.. (2:02)

Face to face & online abuse.. (3:22)

Physical abuse.. (4:45)

Incidents acting as a catalyst for action.. (6:10)

Local approach to tackling abuse.. (7:24)

Zero tolerance.. (9:28)

Prevention is better than cure.. (13:05)

How does the zero tolerance policy work? (14:39)

What implications have made the most difference? (16:31)

The roles staff have to play.. (19:21)

Resources Mike recommends.. (21:49)

Getting in touch with Mike.. (23:39)

Contact Mike via twitter ‘miken231’ or contact Mike via email here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

To visit the Practice Index website, click here or contact James Dillon here.

14
aug
0

Podcast – Kay Keane & Colin Armstead – George House Trust

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In this week’s podcast episode, Ben hosts Colin Armstead from George House Trust and Kay Keane from Urban Village Medical Practice, both located in Manchester. The mission of George House Trust is to empower individuals living with HIV, helping them lead healthy and confident lives through the provision of HIV support, advice, and advocacy services. The main topic of discussion revolves around the accessibility of GPs and their understanding regarding individuals living with HIV, with a particular focus on George House Trust’s recent report titled ‘Towards Positive Practice’. This report involved extensive research and engagement activities aimed at understanding the experiences of people living with HIV when seeking primary healthcare, specifically from GPs. During the podcast, Colin presents the report’s findings and outlines the recommendations that have emerged as a result.

Introduction (0:09)

How Kay came across Colin & the George House trust.. (0:54)

GP access for those living with HIV.. (3:03)

Stigma around HIV.. (4:31)

‘Towards Positive Practice’ report.. (5:59)

Kays thoughts on the statistics.. (9:19)

What should we expect GPs to know? (12:59)

Where do responsibilities lie? (14:06)

Partnerships between the HIV clinics & local practices.. (15:55)

Providing access for the people who need it most.. (21:17)

What practices can do to give a better experience for those living with HIV? (23:11)

Find out more.. (24:35)

Visit the George House Trust website here and access the ‘Towards Positive Practice’ report here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

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