28
nov
0

Podcast – Practice Index – Quiet Quitting

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In this month’s Practice Index sponsored panel episode, Robyn and Ben are joined by Practice Index HR guru Susi O’Brien to reflect upon a rollercoaster last three years in general practice and the resulting impact on staffing levels. Post-Covid demand and ongoing strike action across the healthcare sector (amongst other factors) are leading to a steep increase in rates of employee dissatisfaction and a culture of ‘quiet quitting’. What exactly is ‘quiet quitting’ though? What can lead to people quitting quietly? And most importantly, how can we better address the causes of demotivation, stress and burnout within the workforce, to improve staff satisfaction and retention in our own networks?

Introduction (0:09)

Common findings from the clinics Robyn and Susi hold (1:19)

What is quiet quitting? (1:48)

Quiet quitting in the workplace (3:44)

Is quiet quitting linked to pay and inflation? (5:00)

Has the pressure of the past three years caused staff to burn out? (7:02)

Addressing quiet quitting (8:11)

Impact of remote working (10:28)

Managers supporting each other (12:28)

Impact of strikes – Robyn (14:56)

Impact of strikes – Susi (16:35)

How to be proactive regarding quiet quitting (18:04)

 

For all enquiries about the Practice Index / Ockham podcast, please contact James Dillon here or Ben Gowland here

21
nov
0

Podcast – Sir David Haslam – Side Effects: How Our Healthcare Lost its Way and How We Fix it

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This week, we are proud to introduce none other than Sir David Haslam, former Chair & President of the Royal College of GPs, former President of the British Medical Association, and former NICE Chair, amongst his countless other distinguished roles. Within this ‘must-listen’ episode, David talks to Ben about some of the key areas of focus within his fascinating new book; ‘Side Effects….’ and to offer his views on more the more problematic areas of general practice, as well as where we can and should be more progressive, from his perspective as a former GP, and as things stand currently.

Introduction (0:09)

Meeting David (1:08)

What prompted David to write his book? (1:31)

Identifying what we are trying to achieve (3:02)

Choosing what and where to prioritise (4:49)

Applying rationality to what we can (and can’t) provide support for at system level (6:55)

Managing public expectation (8:26)

The impact focusing on individuals has on maintaining effective delivery (10:53)

Investment in preventative care and what that looks like (11:59)

‘Sexing up’ general practice? (13:55)

The risks to continuity of care (16:06)

ICS implications where the loss of financial ownership is concerned (17:41)

The role of communities in the creation of a more sustainable future (18:53)

How we deliver services within a community-based model (20:12)

David’s take on the Additional Roles Reimbursement Scheme (21:34)

Where does David see effective and positive changes happening going forwards? (23:13)

Getting your hands on a copy of the book…. (24:30)

 

‘Side Effects: How Our Healthcare Lost its Way and How We Fix it’ by David Haslam is available in all the usual places but here’s a link to the outlet David mentioned within the episode.

You can learn more about David and his work via his dedicated website here.

14
nov
0

Podcast – Clinical Pharmacist Solutions – Plugging the Pharmacy Gap

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Most of us are aware of the impact of having pharmacy expertise within our practice and network teams but in many areas, the continuing issue of sourcing (and retaining) pharmacists is proving to be a very challenge. In this week’s episode, we meet Holly Laurence and Ruhina Kassam from Clinical Pharmacist Solutions (CPS), an award-winning training, recruitment and clinical services provider that specialise in providing much-needed, skilled pharmacy resources to practices and primary care networks. Holly and Ruhina talk to Ben about the problem of sourcing staff, why it can be so difficult to hold on to good pharmacists, what we can be doing to incentivise potential new pharmacy staff (and hold onto them), and what CPS can offer by way of support.

Introduction (0:09)

Meeting Holly, Head of Primary Care Support (0:26)

…and Service Manager Ruhina (1:10)

Is recruitment of Clinical Pharmacists a widespread problem, generally? And if so, why? (1:29)

Working out what you want from your pharmacist (3:29)

Setting up dedicated support networks (4:51)

Expectations of salary (5:30)

Handling pay scales (6:41)

Meeting pharmacist expectations (7:20)

Maintaining retention (8:02)

Working within a multi practice network? (8:39)

Holly’s role and how she can ease the burden of recruitment on primary care staff (9:36)

Access and availability of pharmacists (11:11)

The CPS training programme (12:08)

Objective structured clinical examination (OSCE) assessment (14:38)

What else do CPS offer by way of support to practices (15:10)

Slotting in alongside the national pharmacy training programme (16:09)

Pricing schedules (16:45)

Getting in touch (17:41)

 

If you’d like further information, please check out the CPS website or their LinkedIn page here.

7
nov
0

Podcast – David Sinclair – Safeguarding Cyber Security

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Rightly or wrongly, we often find ourselves neglecting basic policy and procedural elements of the job, when patient demand, clinical priorities and a never-ending stream of new directives are cascaded down from on high. So, with this in mind, we invited regulatory solicitor and lecturer David Sinclair to feature on today’s podcast, to bring governance and cyber security more sharply into focus. With the threat of cyber-attacks on the rise, coupled with a quickly evolving policy landscape when it comes to GDPR, data protection and information security, we discuss what practices should be doing now to ready themselves, who should take responsibility for this critical area of work, and what to expect going forwards.

Introduction (0:09)

Meeting David (1:05)

Current prevalence of cyber attacks on GP practices (1:22)

What do practices need to be doing right now to protect themselves against the risk of cyber security breaches? (2:26)

Management of governance and data protection protocols (3:01)

The importance of employing the services of those with the required, specialist knowledge (4:21)

Establishment of a named Data Protection Officer (DPO) (5:24)

Who is accountable if / when something goes wrong? (7:00)

Proactive proof of compliance (8:15)

How do we best demonstrate GDPR compliance? (9:35)

Commonly made mistakes and issues (11:26)

Responding to data subject access requests (13:29)

Who should we consult when seeking advice specifically related to data subject access requests? (14:45)

Strategies for managing subject access requests (15:21)

Other commonly faced issues and things to be aware of going forwards (16:59)

What the future might look like when it comes to governance and security (18:12)

Summarising today’s discussions (19:06)

A final word from David (19:56)

Getting in touch (20:41)

 

If you’d like further information, and / or to connect with David directly, please check out the DR Solicitors website.

31
oct
0

Podcast – Livi – Working as a Livi GP

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As part of a series of sponsored podcasts, we meet Livi’s Lead GP Dr Bryony Henderson to discuss the dynamics of virtual consultations and life as a Livi GP. Bryony talks us through her own experiences; her background as a GP Partner and subsequent transition to virtual working, why she feels the flexibility it affords has made such a profound difference to managing her own workload and meeting patient needs, how her schedule of work runs in practice and the support networks which are available within Livi’s network, and why the numbers of healthcare staff opting to join the Livi revolution is increasing.

Introduction (0:09)

Livi GPs in numbers (1:11)

An offer of flexible working (1:39)

Is there a typical route in for Livi GPs? (2:20)

How does a shift with Livi run in practice? (3:06)

How are patients referred and what’s the appointment process? (3:56)

Sacrificing continuity of care? (5:35)

Looking after the wellbeing of a virtual GP cohort (6:55)

What are the most important factors when it comes to maintaining wellbeing? (8:27)

Measuring job satisfaction (9:08)

Contracted appointment schedules (9:44)

Patient reaction (10:26)

Managing onwards referrals, where face to face consultation is required (11:21)

How do we change current public perception where demand for face-to-face appointments is concerned? (12:00)

What’s next for Livi? (13:56)

Is there an impact on GP numbers across the board? (14:27)

Working patterns as a virtual GP (15:08)

Where can I get more information? (15:51)

Opportunities for other staffing groups (16:24)

 

To find out more information about Livi, their services and how to get in touch, check out their website here.

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