14
nov
0

Podcast – Clinical Pharmacist Solutions – Plugging the Pharmacy Gap

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Most of us are aware of the impact of having pharmacy expertise within our practice and network teams but in many areas, the continuing issue of sourcing (and retaining) pharmacists is proving to be a very challenge. In this week’s episode, we meet Holly Laurence and Ruhina Kassam from Clinical Pharmacist Solutions (CPS), an award-winning training, recruitment and clinical services provider that specialise in providing much-needed, skilled pharmacy resources to practices and primary care networks. Holly and Ruhina talk to Ben about the problem of sourcing staff, why it can be so difficult to hold on to good pharmacists, what we can be doing to incentivise potential new pharmacy staff (and hold onto them), and what CPS can offer by way of support.

Introduction (0:09)

Meeting Holly, Head of Primary Care Support (0:26)

…and Service Manager Ruhina (1:10)

Is recruitment of Clinical Pharmacists a widespread problem, generally? And if so, why? (1:29)

Working out what you want from your pharmacist (3:29)

Setting up dedicated support networks (4:51)

Expectations of salary (5:30)

Handling pay scales (6:41)

Meeting pharmacist expectations (7:20)

Maintaining retention (8:02)

Working within a multi practice network? (8:39)

Holly’s role and how she can ease the burden of recruitment on primary care staff (9:36)

Access and availability of pharmacists (11:11)

The CPS training programme (12:08)

Objective structured clinical examination (OSCE) assessment (14:38)

What else do CPS offer by way of support to practices (15:10)

Slotting in alongside the national pharmacy training programme (16:09)

Pricing schedules (16:45)

Getting in touch (17:41)

 

If you’d like further information, please check out the CPS website or their LinkedIn page here.

7
nov
0

Podcast – David Sinclair – Safeguarding Cyber Security

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Rightly or wrongly, we often find ourselves neglecting basic policy and procedural elements of the job, when patient demand, clinical priorities and a never-ending stream of new directives are cascaded down from on high. So, with this in mind, we invited regulatory solicitor and lecturer David Sinclair to feature on today’s podcast, to bring governance and cyber security more sharply into focus. With the threat of cyber-attacks on the rise, coupled with a quickly evolving policy landscape when it comes to GDPR, data protection and information security, we discuss what practices should be doing now to ready themselves, who should take responsibility for this critical area of work, and what to expect going forwards.

Introduction (0:09)

Meeting David (1:05)

Current prevalence of cyber attacks on GP practices (1:22)

What do practices need to be doing right now to protect themselves against the risk of cyber security breaches? (2:26)

Management of governance and data protection protocols (3:01)

The importance of employing the services of those with the required, specialist knowledge (4:21)

Establishment of a named Data Protection Officer (DPO) (5:24)

Who is accountable if / when something goes wrong? (7:00)

Proactive proof of compliance (8:15)

How do we best demonstrate GDPR compliance? (9:35)

Commonly made mistakes and issues (11:26)

Responding to data subject access requests (13:29)

Who should we consult when seeking advice specifically related to data subject access requests? (14:45)

Strategies for managing subject access requests (15:21)

Other commonly faced issues and things to be aware of going forwards (16:59)

What the future might look like when it comes to governance and security (18:12)

Summarising today’s discussions (19:06)

A final word from David (19:56)

Getting in touch (20:41)

 

If you’d like further information, and / or to connect with David directly, please check out the DR Solicitors website.

31
oct
0

Podcast – Livi – Working as a Livi GP

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As part of a series of sponsored podcasts, we meet Livi’s Lead GP Dr Bryony Henderson to discuss the dynamics of virtual consultations and life as a Livi GP. Bryony talks us through her own experiences; her background as a GP Partner and subsequent transition to virtual working, why she feels the flexibility it affords has made such a profound difference to managing her own workload and meeting patient needs, how her schedule of work runs in practice and the support networks which are available within Livi’s network, and why the numbers of healthcare staff opting to join the Livi revolution is increasing.

Introduction (0:09)

Livi GPs in numbers (1:11)

An offer of flexible working (1:39)

Is there a typical route in for Livi GPs? (2:20)

How does a shift with Livi run in practice? (3:06)

How are patients referred and what’s the appointment process? (3:56)

Sacrificing continuity of care? (5:35)

Looking after the wellbeing of a virtual GP cohort (6:55)

What are the most important factors when it comes to maintaining wellbeing? (8:27)

Measuring job satisfaction (9:08)

Contracted appointment schedules (9:44)

Patient reaction (10:26)

Managing onwards referrals, where face to face consultation is required (11:21)

How do we change current public perception where demand for face-to-face appointments is concerned? (12:00)

What’s next for Livi? (13:56)

Is there an impact on GP numbers across the board? (14:27)

Working patterns as a virtual GP (15:08)

Where can I get more information? (15:51)

Opportunities for other staffing groups (16:24)

 

To find out more information about Livi, their services and how to get in touch, check out their website here.

23
oct
0

Podcast – Practice Index – Preparing for winter…

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In this month’s Practice Index sponsored Practice Manager panel, Nicola, Robyn, and Ben turn their attentions to planning for, funding, and staffing the winter months ahead. With the recent NHS England announcement of a Primary Care funding package, the group discuss the parameters of this, how the funding model has been set out and how we might utilise the allocated monies to best effect, and also discuss the wider ramifications such as the influence of the media, policy makers and public perception on managing and meeting demand during a time when pressure is at its highest and staffing levels remain at the lowest they have ever been.

Introduction (0:09)

Will NHS England’s package of support be of benefit this year? Nicola’s view (0:35)

Robyn’s initial thoughts (1:44)

Flexibility of funding? (2:14)

System development funding and framework – the application process from a Practice Manager perspective (3:16)

Establishment of two-way communication (5:59)

Urgent care demand and the impact on general practice workload (7:36)

A change in central communications (8:52)

Issues of consistency when it comes to messaging (11:32)

Impact on staffing and recruitment (12:47)

‘Sexing up’ Primary Care (14:37)

What can practices do to make the most of the winter funding pot? (16:03)

Applying flexibility in funding local needs (17:38)

A creative and community-based approach (18:34)

“Seeking forgiveness, rather than permission” (19:24)

 

For all enquiries about the Practice Index / Ockham podcast, please contact James Dillon here or Ben Gowland here

16
oct
0

Podcast – Nicole Atkinson & Nicola Decker – From CCG to ICS

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In the latest of our podcast episodes sponsored by Livi, we meet GPs Nicole Atkinson and Nicola Decker, who have similarly considerable experience of working in leadership roles, both within the outgoing Clinical Commissioning Groups (CCGs), and now within the newer Integrated Care Systems (ICSs), and critically, in supporting and managing the transition within their own local areas. They offer Ben their thoughts on where the main challenges may lie, the lessons they have learned whilst on their own, respective journeys, where we should be focusing our energies and priorities right now, and why they feel general practice (and primary care as a whole) has what it takes to succeed in a wider and a possibly less level playing field.

Intro (0:09)

Meeting Nicola Decker (1:04)

Nicole’s remit and experience (2:05)

…and her take on what ICSs are and how she feels they differ from CCGs (2:45)

Nicola’s views on the newer models of care (4:12)

Organisation of resources, having influence and establishment of a voice within a larger system (5:25)

How do we enable general practice to be an effective partner? (7:40)

The Primary Care Collaborative….at place or system level? (9:53)

Consideration of the task, the ask and the purpose (10:48)

How does Primary Care take ownership and hold their influence across the system? (11:20)

Managing the transition and ensuring that we can be as proactive as possible (13:49)

Has there ever been a better time for general practice to collaborate effectively? (15:07)

Is this a time limited opportunity? (17:27)

Are we united by a shared challenge? (18:10)

Working out where to start (19:45)

A change of mindset and working across boundaries (20:35)

A final word from Nicola (22:46)

 

To find out more information about Livi, their services and how to get in touch, check out their website here.

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