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    • Blog Index
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    • PCN Plus Conference: The Future of PCNs 2026
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6
feb
0

Podcast – Rachel Morris & Ben Gowland – Making change happen in General Practice

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This week we revisit a previous podcast from 11th November 2019, Rachel Morris has “starred” in two of our most popular podcasts and through her work on GP resilience, she was inspired to set up her own “You Are Not A Frog” podcast. In a recent edition of that podcast, she interviewed our own Ben Gowland to discuss ways in which general practice can effectively introduce change, particularly against a background of resistance.

Introduction (0:09)

Ben explains how his career progressed to setting up Ockham Healthcare (0:44)

How Ockham Healthcare developed its unique offering (1:54)

Working with at-scale general practice – a means to an end (2:39)

The goals for working at scale (3:29)

Making a difference – Time for Care (4:21)

Change is difficult so how do we approach it? (6:53)

Introducing pharmacists – a practical example (7:24)

Resistance to change – a systematic approach (9:07)

The problem is obvious why we need to change? Isn’t it? (11:17)

The system and what you can control (12:15)

Overcoming the emotional response (13:20)

Picking the changes you pursue – small or large (14.2614:26)

Ockham Healthcare’s role in supporting joint working (16:31)

Influencing without hierarchical “power” – a practice’s relationship with the PCN (17:49)

What’s the one big thing a PCN should be doing? (19:35)

Expect resistance – dealing with your “No Nos” (20:54)

Becoming positive about change (22:09)

Contacting Ben (23:20)

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

The You Are Not a Frog podcast is available in a number of places including here.

30
jan
0

Podcast – Practice Index – New Labour Announcements

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In this month’s Practice Index sponsored panel episode, Ben is joined by panel regular Robyn Clark & also Hussain Gandhi. They discuss the new announcement made by the labour party in regard to General Practice and making the service salaried to the NHS. Robyn and Gandhi express their thoughts with reference to the announcement and the impact it may have on the public, GPs and GP Surgeries. Ben explores if this change could happen under a Labour government and how it would look for GPs.

Introduction (0:09)

New announcements made by labour (0:44)

Labour’s Wes Streeting’s words… (1:28)

Gandhi’s thoughts.. (2:22)

Frustrations for politicians unable to control GP Practices (3:38)

Robyn’s thoughts.. (5:10)

Why now? (6:13)

Cross-party commitment to the Enquiry report (8:55)

Where do we move forward from here? (9:56)

Does this introduce bureaucracy? (13:08)

Reflection of the National Leadership of General Practice (14:00)

Can we do more to support National Leaders of General Practice? (16:08)

Could this change happen if Labour got in? (18:44)

What would it look like…? (20:12)

Final thoughts..? (20:59)

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

23
jan
0

Podcast – Veena Aggarwal, Aarti Bansal & Alastair Jackson – Greener Practice & Sustainability

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In this week’s episode, Ben is joined by three guests, Veena Aggarwal, Aarti Bansal & Alastair Jackson. Together they discuss the Greener Practice Community, healthcare professionals working together to inspire sustainable primary care. Aarti explains the Greener Practice Network and the ‘one-stop hub’ website and how like-minded individuals can join. The podcast also focuses on asthma, particularly in relation to inhalers and the toolkit on offer to help reduce the environmental impacts of inhalers.

Introduction (0:08)

How Aarti Bansal got into sustainability.. (0:28)

How Alastair Jackson got into sustainability.. (1:05)

How Veena Aggarwal got into sustainability.. (1:54)

Greener Practice Network & what’s involved (2:34)

The focus on inhalers in relation to sustainability (5:07)

Asthma toolkit (6:40)

The use of the Asthma toolkit.. (8:03)

Where to find the toolkit  (8:53)

The implementation of the toolkit.. (9:29)

Training & protocols for Asthma clinics (11:04)

Obstacles to overcome when implementing the toolkit? (13:32)

What barriers are in the way of the implementation? (15:32)

What do you need to drive the change? (18:33)

Other advice (21:34)

Greener Practice website information (24:42)

To visit the Greener Practice Website, use this link.

To read the ‘Better and Greener Asthma Care’ short blog, please click here.

The link to the PCN Green Page (including respiratory resources, use this link.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

16
jan
0

Podcast – Neil Macey and Christy Paxman – Centralised High Risk Drug Monitoring

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https://traffic.libsyn.com/secure/ockham/Neil_Macey__Christy_Paxman.mp3

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Ben welcomes both Neil Macey and Christy Paxman to his podcast this week to discuss Centralised High-Risk Drug Monitoring. Neil has been a guest on the podcast before when he discussed a centralised PCN, and he is back to discuss further innovations. In today’s episode, Neil and Christy explain how they came up with the plan of Care Coordinators within the Pharmacy Teams and rolling out Centralised High-Risk Drug Monitoring.

Introduction (0:09)

Recap of Suffolks PCNs (0:30)

Christy Paxman’s role (1:18)

Care Coordinators in Pharmacy teams & Centralised High-Risk Drug Monitoring (1:36)

The plan… (2:46)

The results of your Centralised model (4:10)

Discussions around the centralised model (4:52)

How many Practices were involved? (5:23)

What’s the process? (6:05)

How has the process been adapted over time? (9:06)

Feedback from Practices… (10:15)

Checking and Monitoring (11:58)

Initial discoveries.. (11:54)

Feedback from Practices & Patients.. (14:52)

Managing time… (16:24)

Next steps… (18:18)

What advice do you have for other PCNs? (19:25)

Graph showing the site-by-site progress that has been made since introducing the HRDM service up until 17/11/22

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

9
jan
0

Podcast – Jamie Hynes – It’s a (GP’s) Wonderful Life

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https://traffic.libsyn.com/secure/ockham/Jamie_Hynes_-_Final.mp3

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Jamie Hynes is a GP in Black Country and on this podcast he discusses his brand new, incredible, creation ‘It’s a (GP’s) Wonderful Life’. It’s a story of a GP approaching burnout, whose guardian angel visits, (Professor Dame Helen Stokes-Lampard) and presents all the evidence on continuity of care and shows the impact on the town had he got his wish to have never been a GP. All set, as you may have guessed,  within the narrative of the well-known film ‘It’s a Wonderful Life’. In this episode, Ben also asks Jamie to share his thoughts on the difficulties within General Practice and the future of continuity of care. We also get to hear about what’s next for Jamie.

Introduction (0:09)

Jamie’s role.. (0:30)

It’s a (GP’s) Wonderful Life… (1:06)

The pressures of working (3:04)

How burnout feels (4:01)

The creation of ‘It’s a (GP’s) Wonderful Life’ (4:39)

The importance of the illustrations within the video (6:10)

The star of the show (7:43)

How much time has it taken to create this important story? (8:08)

The difficulties of General Practice (9:06)

The future of continuity of care in General Practice (12.44)

Awaiting Government’s response.. (14:59)

Thoughts on the recommendations of the Stocktake review (15:48)

How to watch ‘It’s a (GP’s) Wonderful Life’ (16:51)

What’s next for Jamie Hynes? (17:32)

Final words (20:36)

To watch ‘It’s a (GP’s) Wonderful Life’, click here.

To watch any further videos mentioned by Jamie today, see links below;

The National Health

GPKipling

StartTheFire

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

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