14
feb
0

Podcast – Clare Sieber – Resolving conflict within General Practice

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With stress levels continuing to soar within all areas of the healthcare system, we felt it was time to tackle things head on and really get to grips with how conflict occurs specifically within primary care, what options are available to those involved in a breakdown in relations and why a mediator can be instrumental in moving things forward. This week, Ben talks to experienced GP and mediator Dr Clare Sieber about some of the situations she has been involved with, how mediation works in practice, when it is most likely to achieve success and why communication is again so crucial to avoiding the culture of a stressful and unhealthy workplace.

Introducing Clare (0:56)

Becoming an accredited mediator (1:42)

The most common types of disputes (3:12)

The principles of mediation and the legal parameters (3:54)

A mediation agreement (5:53)

How does the process work? (6:28)

Reaching an agreement (8:06)

What does a good outcome look like? (10:10)

What factors determine whether a mediation is likely to be successful (or unsuccessful)? (11:27)

Within a situation of conflict, what other options are available, as well as mediation? (13:52)

Avoiding conflict in the first place (15:52)

Managing PCN disputes (19:12)

Changes to PCN leadership (21:55)

Finding out more / getting in touch (23:00)

 

To learn more about what Clare can offer as a mediator, check out her LinkedIn profile here

The General Practice Mediation website is also here

To get in touch, Clare is contactable here

To find out more information about our PCN Plus training programme, focused on supporting and skilling PCN Clinical Directors to be successful in their roles, check out our dedicated webpage or get in touch with Ben here

7
feb
0

Podcast – Katherine Parker – Leadership in Primary Care Nursing

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In what is a dose of pure positivity for a Monday, Alvanley Family Practice’s award-winning Nursing Director and Practice Nurse Katherine Parker joins Ben on this week’s Ockham podcast to give us an insight into the work of Primary Care nurses and how they can make a difference when stepping into leadership roles. Katherine details her own journey; where she sits within the wider practice team, the empowerment she has been given oversee the clinical workload and the innovation that she and her team continue to champion in their area. She also reflects on the impact of PCNs, the pandemic and how other practices and networks can better attract, retain, recognise, and champion their own nursing workforce, so that there is greater confidence in promoting general practice nursing across the board.

Introduction (0:10)

Katherine’s role within the practice (0:24)

The remit of a Nursing Director (1:10)

Alignment with Practice Manager, Kay (1:56)

Celebrating and championing innovation (2:42)

Group Consultations (3:33)

Why group consultations work (5:05)

A more efficient use of time? (5:53)

Social prescribing and the Alvanley Health Champions (6:47)

What are Alvanley’s key objectives when it comes to social prescribing? (8:19)

Wellness Navigators (9:04)

The benefits of a non-medical approach (11:05)

Katherine’s view of PCNs, from a nursing perspective (11:37)

Valuing Primary Care nurses (12:33)

Recruitment and retention (13:25)

Advocacy and empowerment of nurses (14:54)

The impact of Covid (16:28)

Ninja nursing! (18:38)

Advice for GPs and practices (19:19)

Finding out more & getting in touch (20:34)

 

The Alvanley Family Practice Facebook page can be found here

A wealth of resources can be found when searching for Katherine Parker and / or Kay Keane online (other search engines are available!)

More about Katherine the Ninja Nurse here

Finally, you can make direct contact with Katherine here

31
jan
0

Podcast – Jaweeda Idoo – ICS incoming…

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In the first of our new podcast series focused on the introduction of Integrated Care Systems (ICSs) and the transition to yet wider scale working, we speak to distinguished GP Dr Jaweeda Idoo based at Alvanley Family Practice in Stockport. As Chair of her local GP federation, Jaweeda has played an active part in preparing for this brave new world and knows first-hand of the challenges which lie ahead. Here, she fills Ben in on the Greater Manchester journey so far, navigating the system and ensuring each element can move at the same pace, the continuing importance of the CCGs, maintaining the voices of individual practices in strengthening primary care’s wider influence, managing relationships and why continuous communication is, as always, key at this pivotal moment for general practice.

Introduction (0:33)

Jaweeda’s role and remit (0:39)

The relationship between federation, PCN and practices (1:39)

Managing tensions and maintaining authority (4:44)

The transition from Viaduct Federation Board to Stockport GP Board (7:50)

CCG involvement (10:08)

Building relationships across provider organisations whilst sustaining locality expertise (11:25)

The interface between Stockport and the Greater Manchester ICS (12:32)

How does an individual practice maintain a voice within a much wider system? (15:26)

Driving forward the general practice agenda (17:04)

Jaweeda’s advice for other areas when preparing for ICS go-live (18:29)

Finding out more (20:10)

 

Further information can be found via the medium of Twitter!

Greater Manchester Health & Social Care Partnership

Viaduct Care

Or you can make contact directly with Jaweeda here

24
jan
0

Podcast – Practice Index – Workforce planning and resilience

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Our Practice Index panel return and this week, podcast regulars Robyn Clark and Nicola Davies reflect on the workforce challenges in the year ahead (and beyond) both in their own, immediate areas of influence and across primary care in general. From assessing the situation right now, to recruitment and retention planning for the future, getting the best out of staff and supporting others in the networks – and the effect of the Additional Roles Reimbursement Scheme (ARRS), our pro Practice Managers share their experiences (and their expertise) and tell us why their aim is to focus on the positive in 2022.

Introductions (0:40)

Staffing levels right now (0:46)

The challenges ahead (1:16)

Robyn’s strategy for 2022 (2:43)

Has Covid had an impact on the expectations of existing and prospective staff? (4:15)

Reflecting on the positive effects of the pandemic (6:30)

Attracting new staff (7:08)

A focus on the rewarding aspects of general practice employment (8:59)

Do workforce pressures = poor network relations? (11:14)

What happens when another practice is struggling? (13:52)

Turning the “PCN problem” on its head (16:22)

Workforce planning in the time of ARRS (17:28)

Building resilience for the future (20:17)

 

The Practice Index website is here

For all enquiries, please contact James Dillon here or Ben Gowland here

17
jan
0

Podcast – Naj Seedat – What you need to know if you’re new to GP Partnership…

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After a short hiatus for the festive break, the Ockham podcast is back, and kicking off 2022 with a focus on those considering and/ or beginning life as a new GP Partner. Ben, along with senior GP and podcast veteran Dr Naj Seedat, discuss the key factors when considering signing up to GP partnership, what you can expect from partnership (and dealing with the unexpected), the demands and the rewards – and what Naj has learned in his own 21-year journey. And for those feeling that they may need more formal learning, and the option to tap into a peer network of support? Ben and Naj also share their insights into our very own New to General Practice Partnership training programme which is open for enquiries and sign up now.

Introduction – and all about Naj (0:09)

Making the decision to move into partnership (0:45)

Early experiences (2:17)

The pressure of responsibility (3:13)

Lessons learned so far (3:59)

Building relationships (4:55)

Reflections on what might have been helpful to a new GP Partner when starting out (5:30)

What are the essential components for a successful partnership team? (6:56)

Maintaining successful communication within a practice (7:44)

The role of the Practice Manager in relation to the Partnership (9:56)

Then and now (11:31)

Where do new GP Partners feel support is most needed? (12:29)

The New to General Practice Partnership training programme; how we can help (14:38)

The challenges faced in both smaller and larger partnership teams (15:48)

Balancing leadership and management (17:03)

Naj’s top tips (18:03)

The importance of doing your due diligence (19:09)

 

To find out more about the New to General Practice Partnership training programme, our dedicated webpage is here. Alternatively, both Ben and Naj are happy to receive email queries directly.

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