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29
jan
0

Episode 96: Sandeep Kapur – a private GP home visiting service

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Sandeep20Kapur20Complete.mp3

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Sandeep Kapur was a fullt-ime NHS GP but gave up his full-time role to join a private GP service called Qured, operating in Central and South West London. Sandeep became Qured’s Chief Medical Officer and in this episode he explains what made him move from an NHS partnership role. He explains the role that he believes the private sector should be playing within the healthcare system and describes what he thinks the NHS should be doing to work more closely with alternative providers. If you’d like to contribute to the debate then Tweet @benxgowland or e-mail him ben@ockham.healthcare

Show Notes

Sandeep explains his new role (42secs)

Why leave a practice after 14 years? Joining Qured (1min 02secs)

Sandeep feels his passion for primary care was not valued (2min 12secs)

What could the NHS have done to retain Sandeep? (2mins 48secs)

Access to “safe areas” for GPs (3mins 37secs)

Where do overwhelmed GP partners go? (4mins 01secs)

What do Qured do? (4mins 40secs)

Is there really a role for private healthcare? (5mins 22secs)

Doesn’t private healthcare create a two-tier health service based on ability to pay? (6mins 17secs)

Where does Qured work and who is involved? (7mins 30secs)

Diagnostic technology in the patient’s home (8mins 33secs)

How does this work with patient records? (9mins 57secs)

Do private companies drain the NHS pool of GPs? (10mins 56secs)

Is primary care more vulnerable to approaches from private healthcare? (11mins 53secs)

Sandeep’s personal view on the future of primary care (13mins 23secs)

Should the NHS be worried? (14mins 39secs)

What should the NHS be doing differently? (15mins 17secs)

Innovation driven by the private sector (16mins 14secs)

Contact Sandeep at sandeep@qured.com

22
jan
0

Episode 95: Mike Holmes – the resilience of general practice

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http://traffic.libsyn.com/ockham/Mike20Holmes20Complete.mp3

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Mike Holmes is a GP in a large practice of 50,000 patients in York & Hull and part of a GP Federation covering 130,000. He is also the newly elected Vice-Chair, Membership of the RCGP. Furthermore Mike is a founder member of NHS Collaborate, the primary care leaders’ network developed by primary care leaders. In this episode Mike tells the story of how his practice grew across two cities, how the large GP federation emerged and what at-scale general practice has been able to deliver in York and Hull. In telling his story he outlines some important lessons about GP resilience and how it can be strengthened by increased scale.

Show Notes

Mike begins his story (1min 02secs)

Mike’s practice in York begins to expand (2min 07secs)

A conscious decision to increase scale and appoint some non-clinical leadership (3min 18secs)

The Equitable Access to General Practice programme – expanding to Hull (3mins 51secs)

Remodelling the workforce – beginning with community pharmacy (5mins 33secs)

The impact of difficult GP recruitment (6mins 33secs)

Does size create resilience? (8mins 08secs)

Doesn’t increased size just bring increased problems? (9mins 22secs)

Routine 15 minute patient contacts (11mins 02secs)

Measuring quality (11mins 48secs)

QI Ready with the RCGP (13mins 53secs)

Three elements to resilience including pragmatic optimism (14mins 43secs)

Support for innovation (16mins 27secs)

Nimbus Care – an alliance of practices creating Communities of Care (17mins 24secs)

Engaging all stakeholders (19mins 59secs)

Why such scale? (20mins 56secs)

Collaboration increases sustainability (22mins 55secs)

Connecting, listening, recognising vulnerability and risk taking (24mins 15secs)

The two previous episodes in this series with members of NHS Collaborate can be found at: Episode 87 – Jonathan Serjeant on Generative Listening and Episode 91 – Mark Spencer on Risk Taking

The NHS Collaborate website can be found here

15
jan
0

Episode 94: Suffolk GP Federation – sustaining general practice and improving patient care

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Suffolk20GP20Fed20complete.mp3

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Suffolk GP Federation is a not-for-profit organisation owned by 58 GP practices and established in 2013. They deliver a number of services including cardiology and ultrasound and Suffolk GP+, which provides extra doctors’ appointments during extended hours. In this episode Ben talks to Chair and Medical Director Paul Driscoll and Chief Executive David Pannell. They explain what the federation does and how it works and look to the future with a super-partnership and a potential role in becoming the voice of general practice locally.

Show Notes

Paul, then David, introduce themselves and explain the main problems in Suffolk (53secs)

Where the federation came from (1min 44secs)

How the federation is funded (2min 28secs)

What the federation offered to the practices (3mins 09secs)

The roles of the federation (3mins 41secs)

Funding the management team (4mins 49secs)

350 staff and a turnover of £18m (5mins 09secs)

A community interest company (5mins 35secs)

Funding the work of the federation (5mins 49secs)

Defining success (6mins 44secs)

Engaging with the member practices (7mins 42secs)

The federation Board (8mins 30secs)

How do the practices view the federation? (8mins 51secs)

The direct provision of general practice (9mins 16secs)

Capital requirements not huge (10mins 25secs)

Using directly managed practices as a “test bed” (10mins 56secs)

Progress towards a super-partnership (12mins 18secs)

How does the model work? (13mins 29secs)

How do the federation and super-partnership interact (14mins 22secs)

Engagement in accountable care (14mins 47secs)

Representing general practice (15mins 40secs)

What have they learnt from the journey? (17mins 30secs)

A voice for general practice in the future? (19mins)

What next? (19mins 59secs)

Finding out more (20mins 59secs)

David can be contacted via david.pannell@suffolkfed.org.uk and their website is here

8
jan
0

Episode 93: Martin Ramsey – developing a super partnership

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http://traffic.libsyn.com/ockham/Martin20Ramsey20Complete.mp3

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Martin Ramsey is an accountant with MHA Macintyre Hudson, a firm of chartered accountants, tax and business advisers with a large presence in primary care. Martin has been involved in the development of Our Health Partnership (OHP), the Birmingham based super-practice whose progress we have been following on the General Practice Podcast. In this episode Martin talks about the process of establishing super-partnerships including the opportunities, the risks and the challenges.

Show Notes

Who are MHA Macintyre Hudson and what do they do (43secs)

Martin’s involvement in OHP (1min 17secs)

Merger and super-practice; the dividing line (1min 45secs)

The models of merger (2mins 49secs)

Who is the OHP model best for? (3mins 53secs)

The opportunities and challenges of super-partnerships (4mins 48secs)

The impact on staffing (5mins 55secs)

Reducing accountancy costs (6mins 54secs)

The risks of joining a super-partnerships (7mins 54secs)

Joint and several liability (8mins 48secs)

Mitigating those risks (9mins 21secs)

Lessons learnt from establishing super-partnerships (10mins 46secs)

Making it work; GP-led and wider engagement (11mins 36secs)

Length of the process (12mins 56secs)

The business plan (13mins 46secs)

Establishing a management team (14mins 45secs)

Finding support through the process (15mins 35secs)

The issues around property (16mins 21secs)

Contacting Martin (17mins 57secs)

Contact Martin at martin.ramsey@mhllp.co.uk

The MHA Macintyre Hudson website is available here

The three previous episodes with OHP are available here: Episode 13, Episode 41 and Episode 79.

18
dec
0
Leadership Strategy Vision Values

Episode 92: Claire Oatway – a new kind of practice management

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Claire20Oatway20Complete.mp3

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The Beacon Medical Group in Devon is no stranger to the General Practice Podcast. We’ve already featured its CEO and GP Partner Dr Jonathan Cope on a number of occasions – including in the very popular Episode 57 – A very modern practice. This week we talk to Claire Oatway who is the practice’s most senior management figure; Chief Operating Officer. In this podcast Claire explains how her role differs from that of the traditional practice manager and offers advice for others seeking to develop their role.

Show Notes

 

Claire’s public sector background (1min)

No experience of general practice (1min 30secs)

An introduction to the Beacon Medical Group (1min 40secs)

A lack of guidance surprises Claire (2mins 17 secs)

Claire’s developing role – strategy and change (3mins 16secs)

Claire’s role on the Board (5mins 12secs)

Very different to the traditional practice manager (5mins 57secs)

The skills to lead general practice (6mins 47secs)

From where will practice managers of the future come? (8mins 05secs)

A typical day (10mins 04secs)

A most inspiring manager (11mins 41secs)

Advice for others working in practice managements (12mins 53secs)

Practice managers creating room to plan and think (13mins 55secs)

Changing with the times (16mins 58secs)

The previous podcasts at Beacon Medical Practice with Dr Jonathan Cope can be found here and here.

Beacon’s website is here.

Message from Ockham Towers: A Merry Christmas and a Happy New Year to all our listeners. We’ll be back with a new episode on 8th January.

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E-mail: ben@ockham.healthcare

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