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16
feb
0

Women: Victims or champions of change?

Posted by KCastilleWomen LeadersNo Comments

positive-woman-graphicI can often be heard complaining about the relative dearth of women leaders in senior roles and the glacial pace of change to resolve this. But is my venting just a moan, or am I actively working to change this unacceptable situation? The former perspective portrays me as a victim, the latter as a champion for change. I know which label I prefer!

The psychology of victim thinking is that we look to blame others, or external circumstances out of our control, for the things that are not going well in our lives. With regard to the lack of women in senior healthcare positions it is easy to blame employers, the government, or even men! When we do this we are giving our sense of control and power away. This can foster negative feelings such as helplessness, frustration, anger, resentment, anxiety and low self-worth. Inadvertently, we risk portraying women as poor unfortunates who need to be rescued from this stuck, unhappy state!

The reality is we have a choice. We can opt for victim behaviour, and wear people down with our endless tales of woe about how the world has conspired to prevent women getting the roles and opportunities they deserve. Or we can choose the role of change champions, in which we hold ourselves and others to account for helping make the new desired state happen.

As an executive coach I recently completed assignments for two different healthcare leaders. For the purpose of the example I will refer to them as John and Jane. Both were at a similar career level and had applied for appropriate new career positions. Both were unsuccessful. I was struck by the difference in their responses to the situation. John talked earnestly about his situation using phrases like “it’s their loss” and “I’ve spotted an even better job so I am glad I didn’t get it”. When Jane discussed the situation she (initially) told me “I think it was a stitch-up” and “I could tell that they didn’t like me at the interview”.

John instinctively took on the role of change champion. He refused to be a victim to his circumstances, and placed changing the outcome within his locus of control. Jane, however, did the opposite, and displayed victim behaviour by assigning the outcome to factors outside of her control. Clearly, my sample of two people does not constitute scientific evidence! However my observation concurs with research studies which consistently report that men and women do differ in their aspirations, mind-sets and confidence.

To impact on the relative number of women leaders in healthcare, we must ask ourselves what part are we (inadvertently) playing in perpetuating the status quo. Are we thinking from a victim perspective? If like me you sometimes find yourself complaining and blaming others, then we are edging towards victim behaviour. Conversely, when we accept that events are largely a result of our choices and actions, we are likely to be more pro-active in shaping our own lives and helping the talented women around us.

I for one am ready to reject blame and a victim mind-set by accepting responsibility for improving the situation. This is not about minimising situations where people have fallen victim to abysmal or unlawful circumstances. Such circumstances clearly warrant our unreserved empathy, compassion and support. But, to be effective, I know that I must first embrace the belief that we can control the situation and take positive action to improve it. In doing so, I place the issue within my locus of control and acknowledge that I, alongside others, have the power to make change happen. I encourage you to do the same.

[A version of this blog was first published in the HSJ on 8th February 2016]

18
oct
0

Emmeline Pankhurst would turn in her grave

Posted by KCastilleWomen LeadersNo Comments

People have been quick to celebrate the slight increase in the number of women in public sector leadership positions. Call me a killjoy, but someone needs to point out that the pace of change remains shamefully glacial.

More than 100 years ago (in 1903) Emmeline Pankhurst helped found the Suffragettes. Ten years later in 1913 one of her fellow suffragettes, Emily Davison, was killed when she threw herself under the king’s horse at the Derby as a protest at the government’s continued failure to grant women the right to vote. I wonder what Emmeline and Emily would make of the progress we’ve made 100 years on from their gallant efforts?
But am I being fair? How far have we really come, and is it far enough? I think the facts speak for themselves:

In Business: there are now 23.5% of women on FTSE 100 Boards. However, despite this modest improvement, according to Cranfield University there has been little change below board level in the number of women on executive committees. Furthermore there are still 23 FTSE 250 companies that have all male boards. This is reprehensible in 2015.

In Healthcare: despite an 80% female workforce, we barely achieve 35% of women on NHS Boards.

In Local Government: 32% of councillors and only 17% of the Local Government Association leadership are women.

In Politics: the Centre for Women & Democracy recently published ‘Sex and Power; Who runs Britain?’ and reported that there are more male MPs in the House of Commons today (459) than the total number of women ever elected throughout history (450).

In Academia: women hold just 22.4% of professorial positions in the UK.

It’s not just about facts and statistics. Gender imbalance impacts on real women every day. One of my close friends is an eminent professor in healthcare. She recently discovered that she is earning significantly less that her male colleagues. This reflects the sad fact that women in academia (as well as other professions) are paid less than their male counterparts.

The public sector should be leading the way on gender equality in senior positions to achieve a more representative leadership of the population they serve. Leaders in the public sector also have a moral responsibility to ensure they get a diverse balance of leadership perspectives to avoid group think and promote strong governance. But in reality the public sector is, as always, lagging behind.

So more than a century after the bold and courageous endeavours of the suffragettes, why do we still have low percentages of women in prominent public sector positions? Why do women still earn less than men working in the same roles? Has the work started by the suffragettes lost pace, and if so what should we do about it? We need to honour the work of the valiant ladies that went before us by shifting the focus from self-congratulation to actions for improvement. I suspect if Emmeline could see where we are today, she would turn in her grave.

These are the types of questions that I will be asking at an event on 21st October 2015 in Birmingham. This AnswerTime® debate is hosted by ‘InformationDaily.TV’ who will be recording it for a TV programme on Women and Leadership in Public Service. As Chair of the event, I will be inviting the panel, and the august audience, to raise questions and suggest actions to expedite the pace of change. Only a few seats remain but if you would like to join us you can find more information here

“Deeds not words” was the suffragette motto.  More than a century later, we should continue to honour this by committing to actions rather than more  fine words.

31
mar
0

Men, women and food: Unconscious bias is still on the table

Posted by KCastilleWomen LeadersNo Comments

Babycham, Yorkie, humus?  Unconscious bias takes many forms and conjures an array of images in our minds.  But how does gender bias affect us and what should we do about it?

On my recent holiday I sat down one evening to a sumptuous meal with a group of men and women friends.  I had been lamenting about how small the food portions were that were offered to women, compared to the huge meals served to the men.  The waitress arrived with my delicious pan-fried red snapper and presented me with a 5 cm squared piece of fish.  The table erupted with laughter as I rested my case!  The waitress politely enquired what we were all laughing at and so I asked her why my piece of fish was so small.  She replied without a second thought that it was because I was a woman and women need less!

Unconscious gender bias (as well as other bias) is endemic within us all.  Usually we don’t intend to cause offense, be hurtful or discriminatory, but gender bias is holding women back in society throughout the world.  It is stifling their ambition, opportunity and confidence.  Women in business, sport, acting, and countless other professions still do not have equal pay for doing the same job as a man.  The New York Times recently reported that even nursing, a female dominated profession, does not escape the gender pay gap.

Despite some improvements over the years, we still stereotype women and men in to roles and professions due to our unconscious biases.  This was recently exemplified by a letter on twitter about a female paediatrician who was locked out of a women’s changing room at a gym because everyone with the title of Dr was automatically registered as male.  On a similar note, whilst working in A&E where we all wore ‘scrubs’ I regularly heard patients ask female doctors “when will the doctor be coming to see me”?  Yet even back in 2009  we knew that the increasing percentage of women doctors meant that it would not be long before most doctors were women.
I must admit that it’s not easy to openly discuss and debate gender and unconscious bias.  I run workshops (for men and women) where we do just that.  We usually begin with a light-hearted conversation about unconscious gender bias relating to the food that men and women are purported to like.  People frequently cite beer, steaks and hot curry for men and humus, yoghurt, chocolate and salad for women!  This can be both fun and informative.  In one such workshop, a rather large northern English man proclaimed (from my description, you can guess that my own unconscious bias is already playing out and yielding some of my presumptions about him) that he quite liked “Babycham” but he was too embarrassed to ask for it!  The room erupted in laughter which sometimes helps cut through difficult conversations.

The best way to deal with unconscious bias is to acknowledge it, talk about it, debate it and make it known.  My personal aim is to raise it to the conscious mind and create the possibility of stimulating further conversations in people’s homes, social gatherings and workplace coffee rooms.  If this happens then my job is done.

We all get it wrong from time to time and so we need to make it more conscious and more comfortable to talk about our hidden biases.  Until then, I and countless other women will have to put up with lentil korma, white wine, humus and tiny slithers of pan-fried red snapper!

19
mar
0

Getting women to the top: The holy grail of leadership excellence

Posted by KCastilleWomen LeadersNo Comments

Woman-executive-Bureau-of-iiP-via-flickr-2

We recently celebrated both mother’s day and International Women’s day.  This made me reflect on the most influential woman in my life – my wonderful mum.  She died when both she and I were young, yet my memories of her qualities and strengths are as strong today as they ever were.  Like countless women across the world, she exuded many of the traits frequently attributed to outstanding leaders and had an unrelenting commitment to her ‘vision’ – which was for a stable and happy family.  Her authentic, unyielding, deep rooted values and principles steadfastly guided her behaviour, in the same way that any great leader uses their values to ‘glue’ teams, organisations and societies together.

In 2015 we are seeing more women exert their natural leadership style and create new leadership patterns through collective, or distributive, leadership.  They have embraced social media to amplify their collective leadership voices, exemplified by on-line campaigns about atrocities across the world such as the kidnapping of the 300 Nigerian girls in 2014 by Islamist extremists Boko Haram.  The girls’ only crime was to pursue their education, reminding us that gender equality remains a distant aspiration in some parts of the world where reprehensible cultural obstacles and traditions persist.

Closer to home, how are we doing with our cultural obstacles?  Are we any better at achieving a balanced culture and removing the barriers to gender equality?

In terms of business there still very few women CEOs.  This is despite women outperforming their male counterparts in S&P 500 companies.  In the UK, the figures are encouraging but slow to improve.  Recent data report 23% of women directors in FTSE 100 companies (up from 12.5% in 2011).

Similarly, one of the world’s biggest organisations, the NHS, is no trail-blazer.  Women remain significantly under-represented at senior levels relative to their overall presence in the workforce.  They comprise 77 per cent of the NHS workforce, yet only 30% of NHS Chief Executives are women.

Worse still, in UK politics, gender equality appears to have worsened with only 5 out of 22 cabinet ministers being women.

Our cultural barriers in the UK cannot be compared with those encountered by the Nigerian school girls.  But with relatively few women in leadership roles, it is evident that we still have some way to go.  The cultural issue of unconscious bias is the biggest barrier to gender equality in the UK.  Our implicit biases and judgements about women, their roles and their capabilities are holding us back.  Prejudice, stereotyping and discrimination are preventing us from achieving, and realising the benefits of, a gender balanced leadership across all aspects of our society.  Ironically, it is also affecting women’s own unconscious beliefs about themselves and is likely to be playing a part in preventing women from reaching their untapped potential.

Notwithstanding the real progress we have made in valuing the contribution that women bring to leadership roles, finding the holy grail of leadership excellence requires a laser-like focus on achieving a balanced culture in our society at every level.  With this in mind I am giving serious thought to what I personally can do to help more women into leadership roles; and to ensure that they are supported when they get there.  I invite you to join me in this quest.

Last but not least, I am deeply appreciative of the positive support that my mother gave to me and others, just as so many other amazing women are doing every day.

10
dec
0

It’s time for female NHS leaders to unleash their power

Posted by KCastilleWomen LeadersNo Comments

 

photo credit Public Affairs via flickr

The value of having women on corporate boards is lost because women are encouraged to behave like men to get there. Our focus needs to move away from monitoring the number of women on boards, to supporting women to be great, authentic leaders.

FTSE 100 companies are continuing their efforts to shift the needle in terms of achieving greater gender balance at board level. The motivation of FTSE companies to increase the number of women on their boards is to improve their performance and counter accusations of board homogeneity. The banking regulator described, for example, the board of the failing Royal Bank of Scotland as lacking in challenge, diversity of thought and personality. Similar to the argument for more women, the same claim could be applied to age and ethnicity.

More and more evidence shows that gender balance on boards improves financial and quality performance and delivers return on investment. Examples include a study of the Fortune 500 companies, and one from the Credit Suisse research institute which analysed the performance of 2,360 companies globally.

To achieve similar gains in the NHS, I have been campaigning to improve gender balance at senior leadership and board level for about a year. In the NHS, we know that if it is not measured and monitored, it will not improve. However, I am becoming increasingly concerned that we could embark on a habitual NHS risk of hitting a target and missing the point if we only consider the numbers. I question whether monitoring an absolute number or percentage is the right indicator, because it is the presence of people who demonstrate the so-called “softer” leadership skills (that are common in women) that will improve board or organisational performance.

At the risk of being accused of social stereotyping, studies consistently show that leadership styles and attributes do vary between women and men. Typically, most reports emphasise that women, in particular, have strong people skills, are empathetic and collaborative and more rigorous at assessing risk. I am not suggesting that women are better than men. I am advocating that we must acknowledge, respect and actively seek people with these qualities so that they can complement those who have different leadership styles and attributes.

Achieving gender diversity requires those appointing to senior positions to recruit people who may not be like them. But psychology tells us that this is hard, because we unconsciously favour people in our own image, who are like us. The Snowy White Peaks report by Roger Kline corroborates this theory expressing concern with the lack of non-white people at senior NHS level, coupled with the under-representation of women. His report is critical of NHS recruitment processes which are not addressing this imbalance.

There is a concerned narrative, frequently recounted to me, that in order to gain and succeed in senior positions women have adopted some of the more negative leadership qualities that are often attributed to men. Examples include being dominant, aggressive, dispassionate, overbearing or demanding. It is not surprising that some women choose to adopt these traits as, historically, such attributes were considered to be synonymous with strong leadership and, despite high confidence in their own ability, women report low confidence in reaching the top compared with men. Worse still, research from Stanford concurs with their hunch, reporting that women who exhibit masculine traits were more likely to be promoted than those who did not.

This causes two big problems. First, in behaving like men, women risk losing a real sense of their authentic self, their professional identity and their personal power as a woman. And second, the board or committee that they participate in is losing out on gaining the balance in perspective that they would bring as a woman.

In order to change the culture of leadership and what is expected of leaders, individual women must stay true to their unique authentic leadership self, even when faced with an environment that does not (yet) fully recognise the benefits. They must nurture their own true style that comes from deep within. The job of the rest of us is to support, sponsor, encourage and advocate for such women. Many enlightened leadership courses are encouraging women to find their true inner leader and to cherish the essence of who they are. Embodying this is the new power that women can unlock. They can and must demonstrate their value through authentic leadership, rather than conforming to quasi outmoded leadership ideology. This will send the powerful message that women are confident and proud to be recognised, acknowledged and appreciated as first-class women, not second-class men.

(This article was first Published on Friday 7 November 2014 in The Guardian Healthcare Professionals Network).

10
dec
0

The NHS Needs more Female Leaders

Posted by KCastilleWomen LeadersNo Comments

 

Women account for 77% of the NHS workforce yet they hold only 37% of board positions

Have you ever felt like the odd one out? I have. I was meeting some of the most powerful leaders in the NHS, and as soon as I walked in I felt different. I was noticeably shorter and slimmer, and I wasn’t wearing a dark suit. I was the only woman in the room. As I sat down the tea trolley was wheeled in and the chairman asked if I would like to pour the coffee for everyone.

The NHS has not yet taken the idea of achieving gender balance on boards seriously. But the business world, in contrast, has decided that it does matter. They believe there are tangible benefits to achieving better balance at the top. Accordingly they are slowly, but successfully, addressing it. Women now account for 20.7% of board positions in FTSE 100 companies, up from 12.5% in 2011. In March this year, Cranfield University and Lord Davies of Abersoch both published details of the progress made by FTSE companies.

In contrast the NHS has 37% of board positions filled by women. Sound good? Not really. The majority, 77%, of the entire NHS workforce are women, compared with 46% women in the total of England’s working population. Set in this context, my analysis of how the NHS is doing on gender balance is that we are failing.

So why does it matter for the NHS? There is evidence that greater gender balance at the top improves financial and operational performance. I could also add that, in the wake of vacant hard-to-fill NHS chief executive and director posts, we are failing to tap into the vast talent pool available to us. But, for me, it matters for an even more important reason. I am referring to that notoriously difficult to measure and change issue – culture. In 2013 three seminal reports (Francis, Keogh, Berwick) described failings in (some) NHS organisations and each emphasised the need for NHS culture change. There is no easy or single way to change culture, but improving the gender balance of leaders is one of the levers yet to be exploited (a point also emphasised by Lord Davies in his report).

This is not about women being better than men or indeed the reverse. Rather, evidence has shown that women have different skills than men. While men are often found to be stronger at strategy, women are consistently strong on taking initiative, integrity, honesty, building relationships, collaboration and teamwork. The issue is better balance, not simply more women. I would be equally compelled to make the case for more men if there were any all women boards. My point is that when men and women work together in NHS teams and on boards, there is a more diverse range of ideas and perspectives, richer dialogue, less group think and better challenge. Moreover, balanced leadership teams better reflect the diversity of patients, staff and the wider public that the NHS serves.

The NHS has much to do to achieve an increase in women leaders. Key learning from FTSE companies includes encouraging and supporting the pipeline of women in the system as our potential leaders of tomorrow. They have shown that this can be achieved by supporting talented women to fulfill their potential on merit, rather than through the enforcement of quotas.

Over the past 12 months the NHS Confederation has been working in partnership with Dame Sally Davis, the chief medical officer, the Royal Colleges and others to raise the issue of gender balance and supporting women leaders across the NHS.

My hope for the future is that I can walk into a room of senior NHS leaders and for it not be unusual that I am a woman. I want the NHS to find a way of tapping into the deep pools of potential that exist within the women in its workforce, potential which goes way beyond the realms of making good coffee. The opportunity is waiting to be exploited. Together with patients, men and women leaders can collectively work to co-create a new culture in the NHS.

(This article was first published on Tuesday 3 June 2014 in the Guardian Healthcare network)

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