Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Android | Email | RSS
Farzana Hussain is a GP in the London Borough of Newham and a great advocate for quality improvement. For Farzana it is less a task and more like a way of life. In this podcast she explains why. She describes the three tools she has utilised in her own practice (The Change Model, Process Mapping and the PDSA Cycle) with some practical examples. She also explains the impact that building quality improvement into her day-to-day activities has had on the practice and on her.
Show Notes
Farzana talks about her role and the practice in Newham (45secs)
Working in a small practice (1min 32secs)
Farzana gets involved in quality improvement out of necessity (2mins 03secs)
The Dark Arts? What does quality improvement mean? (3mins 17secs)
The three tools (4mins 05secs)
- The Change Model… (4mins 22secs)
Applying the Change Model to online booking (5mins 36secs)
Starting with why change? (6mins 47secs)
- Process Mapping (7mins 27secs)
Colour-coding the process steps – a practical example (8mins 13secs)
How long does this take? (10mins 03secs)
- The PDSA (Plan-Do-Study-Act) Cycle – a practical example (11mins 19secs)
Flexibility of the Cycle (13mins 56secs)
Quality improvement becomes routine (15mins 25secs)
The impact of using the tools – spreading the burden (16mins 15secs)
Making savings (17mins 09secs)
A problem solving tool and a way of life (17mins 43secs)
Further information (18mins 54secs)
A set of free resources from the Institute for Healthcare Improvement can be found here
The website of the NHS sustainable improvement team can be found here
Search “A GPs Diary of Quality Improvement” in YouTube for a range of Farzana’s video diaries
No Comments