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Resilience in primary care has been truly tested by recent events but we are going back to basics on this week’s podcast as we talk to former midwife turned executive coach Janice Steed about why the resilience of a practice and its people is key to its success overall. What are the indicators of a resilient practice, where are the red flags and what are the clear elements that we must consider if we are to make improvements? Janice offers advice, gives her thoughts and shines a light on the Beds and Herts journey, following the introduction of their resilience programme there.

Introductions (0:44)

What inspired Janice to become involved in resilience improvement? (1:16)

The general practice resilience programme in Bedfordshire and Hertfordshire (1:50)

Why the programme was introduced (2:21)

How the programme began (2:41)

Resilience: key indicators that a practice may be struggling (4:03)

Practice versus personal resilience (5:47)

Engaging the whole practice through its individuals (7:30)

The LMC’s role in improving resilience (8:29)

Practical elements for consideration (9:16)

The Beds and Herts resilience programme outline (10:32)

An overview of the programme’s six modules (12:05)

The impact of Covid on general practice resilience (15:28)

PCNs and their influence (15:41)

Getting in touch / further information (17:49)

For more information about Janice, her website is here

Details on the Beds and Herts resilience journey can be found on their LMC website here