Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Email | RSS

The landscape of primary care has altered significantly, and many of the changes practices have made to prioritise patients and protect their staff during the Covid crisis are here to stay. This week’s podcast features Practice Manager Kay Keane and QCS Head of Primary Care Tracy Green, who talk through their experiences of the pandemic, how they have worked together to support the implementation of Alvanley Family Practice’s new systems of working and their thoughts on where we go from here as life returns to the new normal.

Introductions (0:36)

About Alvanley Family Practice and their practice manager, Kay (1:20)

‘Feed the birds’ project (1:40)

Further innovation: group consultations (2:57)

The advantages of Zoom (4:02)

Tracy’s background and experience (4:15)

What have been the biggest challenges for Alvanley? (5:43)

Increased volume of work versus the need to do things differently (6:42)

Changes to the operating model (7:17)

Which new processes would Kay keep? (8:05)

The effect of rapid changes on team dynamics (9:22)

The loss of in-person contact (9:54)

Has general practice changed for the long term? (10:39)

Partnership working with local providers (11:04)

Have we been boosted in some ways? (11:37)

Maintaining momentum during a crisis (12:41)

The QCS response to Covid (14:05)

Who are QCS and what do they do? (16:04)

Governance and general hints and tips (16:59)

The QCS impact on an individual practice (17:33)

Time for reflection (18:06)

Managing the after effects of such a rapid period of change (19:28)

Lessons learned from Tracy’s perspective (20:34)

Further information (21:18)

This week’s podcast has been sponsored by Quality Compliance Systems (QCS)

QCS are offering a free trial to help support practices in embedding their new procedures and processes following the Covid crisis. To find out more, you can visit their website here

Content can also be found via the QCS Facebook general practice discussion group: www.facebook.com/Alvanleyfamilypractice

Additional support in relation to Covid-19 is here