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Rachel Morris “starred” in two of our most popular podcasts and through her work on GP resilience, she was inspired to set up her own “You Are Not A Frog” podcast. In a recent edition of that podcast, she interviewed our own Ben Gowland to discuss ways in which general practice can effectively introduce change, particularly against a background of resistance.

Show Notes

Ben explains how his career progressed to setting up Ockham Healthcare (0:52)

How Ockham Healthcare developed its unique offering (2:02)

Working with at-scale general practice – a means to an end (2:47)

The goals for working at scale (3:37)

Making a difference – Time for Care (4:29)

Difficulties in implementing the high impact changes (5:36)

Change is difficult so how do we approach it? (7:01)

Introducing pharmacists – a practical example (7:32)

Resistance to change – a systematic approach (9:15)

The problem is obvious why we need to change? Isn’t it? (11:25)

The system and what you can control (12:22)

Overcoming the emotional response (13:28)

Picking the changes you pursue – small or large (14:34)

Ockham Healthcare’s role in supporting joint working (16:39)

Influencing without hierarchical “power” – a practice’s relationship with the PCN (17:56)

What’s the one big thing a PCN should be doing? (19:43)

Expect resistance – dealing with your “No Nos” (21:02)

Becoming positive about change (22:17)

Contacting Ben (23:28)

Ben is available on email ben@ockham.healthcare

He is on Twitter @benxgowland

The Ockham website is here

The You Are Not a Frog podcast is available in a number of places including here