Even the most successful people and organisations can be caught out when the world around them changes. For Ben Gowland this was brought home by his personal transition from Chief Executive of a small successful federation employing 20 people to a large Clinical Commissioning Group employing over 200. He quickly discovered that the behaviours and approaches that had made him successful no longer worked in the new world. This week, in a “talking blog” he uses this revelation and his years of working with challenged general practices to advise how general practice can move forward in the new environment. Watch his presentation below (you’ll need your sound turned “on”):