3
oct
0

Podcast – Rachel Morris – Making change happen!

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The struggle for leaders across primary care has never been more real. The ability to influence others and enact change whilst the sector is under such tremendous pressure has never been more difficult. So, what can we do to move our teams both at practice level, and when it comes to navigating and negotiating new ways of working across a network of people who have only very recently been thrown together? How do we manage tricky relationships and partners who don’t want to engage? How do ensure we are still able to prioritise and practice self-care at the same time? Thankfully, Dr Rachel Morris, GP and thought leader on resilience in the workplace, returns to the podcast to discuss all of the above (and more), and how both she and Ben can help those at the top to access further support, beyond this week’s episode.

National recognition (0:14)

The ‘You Are Not A Frog’ podcast (0:31)

Making friends and influencing people (0:48)

The challenges of network working (2:04)

Starting with the problem, instead of the change (3:09)

The way you market your solutions matters (4:24)

Supporting GP leaders to improve collaborative working (5:27)

Recognising and addressing other people’s concerns (6:49)

The power of a network vision (8:35)

Additional Roles Reimbursement Scheme: Reducing short-term pain to realise the long-term gain (10:39)

Linking specific goals to overall vision (12:20)

Starting with the “why?” (14:00)

Executing new ideas (15:12)

Being realistic (16:39)

The importance of debate and being able to conflict well (17:57)

The Resilient Team Academy (19:11)

How can leaders support their teams without burning out? Training opportunity! (20:04)

For more information about the free online training session this coming Monday 11th October at 7.30pm ‘How to support your team through the new ways of working in primary care without burning out yourself’, please click here. The webinar will cover key topics such as how to support others more effectively, tackling the moaners and complainers; and how to empower your team and get them unstuck.

The links to all the reading material Rachel has referenced in this week’s episode are listed below:

‘Influence Without Authority’ by Allan R. Cohen and David L. Bradford

‘Start With Why’ by Simon Sinek

‘Essentialism: The Disciplined Pursuit of Less’ by Greg McKeown

‘Our Iceberg is Melting: Changing and Succeeding Under Any Conditions’ by John Kotter

‘The Five Dysfunctions of a Team: A Leadership Fable’ by Patrick Lencioni

26
sep
0

Podcast – Practice Index – “From clap to slap…”

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In the latest episode of our monthly Practice Index podcast series, regular panel members Practice Managers Robyn Clark and Nicola Davies are joined by Ilford-based GP Principal and Partner Dr Naj Seedat. The trio, alongside our very own Ben Gowland, discuss the increasingly negative PR campaign which general practice has fallen victim to within the press, social media outlets and amongst frustrated patient communities. Can the tide be turned and if so, how? Do extraordinary measures need to be put in place to protect practice staff from the very real threats of harm and in some cases, almost daily incidences of verbal abuse? Can we really find a way to tackle the surge in demand for face-to-face appointments whilst Covid is of continuing concern, and whilst we are dealing with the biggest staffing crisis we may have ever known? With winter approaching, the future certainly looks bleak in primary care, but the panel have their own ideas about how we might be able to face down the criticism, win hearts and minds and most importantly, ensure we are looking after ourselves in the process.

Introductions (0:30)

All about Naj (0:50)

How is life on the general practice front line right now? (1:16)

Robyn’s perspective (2:19)

Naj’s experiences of the current situation (3:42)

The access conundrum (4:13)

Meeting the demand for face-to-face consultations in the backdrop of the ongoing pandemic (5:57)

The workforce crisis (7:25)

Celebrating success (8:43)

Discussing the lack of support centrally – and from the top (10:31)

Media, public opinion, and the voices of negativity (11:45)

Safeguarding general practice staff from the threat of abuse (13:17)

Enforcing a zero-tolerance policy (16:11)

What can be done to turn the tide? (17:35)

Institute of General Practice Management (IGPM) stance (19:30)

Practice Index’s website can be found here

For more information and to sign up to become a member of the IGPM, please find the website here

For all enquiries, please contact James Dillon here or Ben Gowland here

19
sep
0

Podcast – Dustyn Saint – Analytics to support the ‘post’ Covid general practice world

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Dr Dustyn Saint is a GP with a special interest in informatics, data analytics and in making life a little easier for those working under tremendous pressure in primary care. Following the fallout from the worldwide pandemic, he and his team at Primary Care IT, the organisation Dustyn and his colleague founded to share, evolve, and grow the tools and resources already embedded within their own, respective practices, jumped into action, to see what they could refine and improve – and what might be needed to support primary care staff before, during and beyond the Covid outbreak. Amongst the multitude of Covid templates and tools, the introduction of a Covid ‘hub’ space and the development of some high spec remote consultation tech, they have also introduced a data analytics tool, to assist general practice leaders in not only staying on top of their financial targets and income streams, but enabling more proactive and strategic decision-making, as a result of presenting a more detailed insight into their income patterns, and those of others. Here, Dustyn touches on the Primary Care IT journey since Covid hit, and why he believes the OneAnalytics tool can really make a difference.

Introduction (0:19)

Primary Care IT (0:26)

Dustyn’s journey (the link to his first Ockham podcast episode) (1:08)

The impact of Covid on the primary care digital agenda (1:19)

Covid templates and tools on offer (1:51)

The Covid Hub (2:25)

Remote consultations and long-term condition reviews (3:33)

The practice income data analytics tool (4:41)

Where does the income data originate from, and can we access this too? (6:30)

How up to date is this data? (7:05)

A how-to of using the tool (7:48)

Initial conclusions and findings (8:36)

Preparing for integrated care (11:00)

Early indicators and planning ahead (12:09)

Feedback from those on the ground (13:04)

Which users should have access to the tool? (14:02)

What’s the impact of the tool on overall financial management? (15:08)

Webinar guidance (17:50)

What’s next? (18:10)

Getting in touch (18:37)

 

More information can be found on the Primary Care IT website

If you’d like to get in touch with Dustyn and his team at Primary Care IT, all the available contact points can be found here

12
sep
1

Podcast – Neil Modha – The challenge of reducing health inequality

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GP Dr Neil Modha returns to the Ockham sofa this week to discuss the topic of health inequalities, something which is particularly close to his heart on account of the vulnerable communities which make up the majority of his Thistlemoor practice in Peterborough’s patient population. From QOF measures to Covid vaccination numbers, Neil explains why the current funding model and the systems in place are not always supportive of those working their hardest to meet the needs of those most in need but also, with the introduction of integrated care systems and some close liaison with NHS England, why there is reason to be optimistic going forwards.

Introduction (0:36)

The population served by Neil’s practice (0:50)

How the Thistlemoor team are meeting the needs of vulnerable patient groups (1:24)

Covid vaccinations and why measured targets are not always representative of efforts on the ground (2:23)

Weighted populations (5:05)

The Carr-Hill formula and how it works in practice (6:01)

Other GP contract pressures (7:02)

Challenges of QOF and ‘absolute’ target setting (8:49)

Increasing the inequality gap (9:40)

The digital impact (11:25)

Barriers to tech (12:42)

What is the best way forward? (14:05)

Can change happen with the introduction of integrated care systems? (16:44)

The appetite for change within the centralised bodies (18:41)

Optimism for the future (20:25)

Funding analysis– can you help?! (21:19)

The episode Ben refers to, where Neil introduces us to Thistlemoor’s innovative open access model, can be found here

If you can assist with some funding analysis, Ben can put you in touch with Neil

5
sep
1

Podcast – Mel Lamb – Recognising the value of our General Practice Nurses

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For too long general practice nursing has been in crisis with high rates of staff turnover, a lack of opportunity to progress – or to seek training and development to progress, coupled with nursing confidence in the system at an all time low and stress levels at an all-time high. As a result, the ten-point action plan for general practice nursing was implemented with the aim of developing confidence, capability, and capacity across primary care nursing. As Mid and South Essex Health and Care Partnership’s training hub lead, Mel Lamb has been instrumental in embedding the ten-point plan principles in her area; supporting, and promoting the work of her fellow nurses, and providing encouragement to develop their skills further and ultimately, to progress with confidence.  In this week’s episode, she talks Ben through her role, the legacy she hopes that the ten-point plan can leave for both newly qualified nurses and those already in post and most importantly, if the work Mel and her colleagues are doing can enable a brighter future for general practice nursing, going forwards.

Introduction (0:37)

Mel’s role as a training hub lead (0:57)

Implementation of the 10-point action plan for general practice nursing (1:48)

Mel’s first impressions (2:31)

Is there a crisis in general practice nursing and can this be overcome? (4:05)

Training and development opportunities on offer to nurses right now (5:11)

Impact on morale and improving recruitment and retention (7:54)

Establishing a support network (9:04)

The ‘threat’ of the additional roles (11:02)

Are nurses’ skills and experiences appropriately utilised when planning for the new roles? (12:48)

Training hubs and what they can offer (13:52)

Accessing and locating local training hubs (15:07)

Breaking down the barriers to nurse leadership opportunities (15:45)

Is the 10-point plan working? (17:46)

Getting in touch (18:52)

If you’re interested in learning more about the 10-point action plan, further information can be found here

Mid and South Essex Training Hub’s Twitter contact

To get in touch via email

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