25
jul
0

Podcast – Practice Index – Life after Covid restrictions…

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Podcast regulars and Practice Manager extraordinaires Robyn Clark and Nicola Davies return for the next instalment of our joint Practice Index / Ockham Healthcare podcast series. This week, the panel reflect on what the world of general practice might look like after the so-called ‘freedom day’ on 19th July. What will the initial changes be to their practices and practice locally (if any)? What are the longer-term impacts likely to be on staff, workload and on patients? What have we learned as a result of the pandemic that we can carry forward to the next, critical phase of working in primary care? And importantly, how can the IGPM support the practice management community with the demands of the upcoming winter months ahead?

Introductions (0:32)

Robyn and Nicola’s initial thoughts about the change in Covid guidelines (0:38)

Face mask policy approach (1:40)

The call from the new Health Secretary to “embrace risk” (2:17)

Current level of demand in general practice (3:43)

Preparing for the winter months (5:23)

Looking ahead to the next phase of the enhanced service (6:37)

Is it possible for general practice to deliver the Covid vaccination boosters and meet the QOF targets? (9:41)

Does meeting the additional workload come at a cost to core general practice output? (11:36)

Enhanced service impact on flu vaccinations (13:15)

What are the barriers to network working? (15:51)

Are GP practices increasingly collaborative and less competitive as a result of the pandemic? (17:05)

IGPM update and how the IGPM will be supporting general practice through the next critical phase (17:56)

 

For more information and to sign up to become a member of the IGPM, please find the website here

Practice Index’s website can be found here

For all enquiries, please contact James Dillon here

18
jul
0

Podcast – Frazer Solomon – Making an impact as a Health and Wellbeing Coach

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Following on from our recent episode about the difference Health and Wellbeing Coaches can make in supporting patients with a non-medical approach (and continuing with our podcast series following the progression of those working within the additional roles), we introduce you to Newcastle GP Services’ and the north east’s original Health and Wellbeing Coach Frazer Solomon. With a long history of related care within the private sector, Frazer explains why his services are the perfect fit in primary care and how, despite his newness to public health, he has already been able to transform the lives of the patients he treats.

Introduction (0:46)

What is a Health and Wellbeing Coach? (0:57)

Linking with the wider team (1:58)

Shaping the role (2:24)

Patient support groups (3:52)

Expansion of Frazer’s remit (4:47)

Team working (6:05)

Referral pathway (6:45)

PCN construct (7:48)

A disparity in practice referral numbers (8:06)

The importance of promotion and exposure of the role (9:17)

Work base (10:19)

Positive feedback and results (11:02)

What’s the most rewarding part of the job? (12:08)

Caseload numbers and patient management (12:57)

Support networks (13:33)

Establishment of a health and wellbeing team (14:16)

Service development (15:17)

The key components of a Health and Wellbeing person spec. (16:30)

Supporting Health and Wellbeing Coaches to succeed (17:30)

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com – or please check out our dedicated page here.

11
jul
0

Podcast – Jackie Jamieson – Provision of Social Prescribers in Primary Care

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Social prescribing is already proving its worth in many practices up and down the country. It is traditionally embedded and under the control of the PCN or health authority but what about when provision of the service is by way of a third-party organisation? Edberts House is a charitable, community-based project in Gateshead who have long been involved in supporting the health and well-being needs of their local populations. It is a testament to their success that they are now responsible for the provision of social prescribing link workers to the health authorities in their area and it is a model that they believe is undoubtedly the most effective in giving the most vulnerable access to fully holistic care. Jackie Jamieson is the Community Linking Project Manager at Edberts House and speaks to Ben about how the third-party model works in practice, the benefits of the model and the impact they are making on the practices they work with – and their patients.

Introductions (0:33)

What is Edberts House? (0:43)

How social prescribing at Edberts House was born (1:24)

The population and PCNs Edberts House cover (2:41)

How the service works in practice (3:19)

Staffing bases (4:24)

Referral process (5:06)

The role of the social prescriber (5:42)

Caseload numbers (7:07)

Relationships with the PCNs (7:46)

Funding and finance structure (9:17)

Partnership recruitment (9:17)

Meeting referral benchmarks (10:31)

Referral numbers (11:40)

How are the team at Edberts House making a difference? (12:59)

Feedback from practices (14:39)

Linking with other additional roles (15:27)

Planning for the future (s16:38)

Are partnership models more likely to succeed? (18:30)

Getting in touch (s19:06)

For more information, the Edberts House website is here

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com – or please check out our dedicated page here.

4
jul
1

Podcast – Selby Town PCN – Care Coordinators in a class of their own

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It’s the next episode in our series of podcasts dedicated to the new roles in primary care. This week, our spotlight is on the relatively newly formed Selby Town PCN care coordination team. Ben is joined by Clinical Director Dr Nick Jackson, Fiona Bell-Morritt, Lead Officer at NHS Vale of York CCG, Dementia Care Coordinator Helen Brazil and Frailty Care Coordinator Alice Houlden to explore the overwhelmingly positive impact the care coordinators are making on the wider team and in particular on the vulnerable members of their patient community. From the beginning of their journey, and the adoption of a population health management strategy, to recruitment and development of the care coordination team, an overview of the role itself and the work that’s encompassed, the benefits on offer to both the internal teams and externally, and the lessons learned; our episode today is testament to the powerful influence that the new roles can have on improving patient outcomes and supporting GPs during a time when demand for primary care services has never been higher.

Introductions (0:29)

Selby Town PCN (0:49)

Why did the PCN team decide to recruit their care coordinators? (1:29)

First impressions (1:54)

Introducing Fiona (2:15)

Fiona’s role in supporting the introduction of the care coordinators (3:01)

Identifying vulnerable patient groups (3:32)

Hearing from Helen (3:54)

Helen’s previous work experience and why the care coordination role was so appealing (4:14)

The evolution of Helen’s role (4:59)

What is care coordination? From Helen’s point of view (7:56)

Alice’s perspective (9:27)

Alice’s background and why she was attracted to the care coordination role (9:45)

The reality of being a care coordinator (10:15)

Responsibility for Selby Town’s frail population (11:29)

Describing the nature of Alice’s work (12:05)

Practice versus PCN? (12:59)

Measuring success (13:44)

Internal and external benefits (14:47)

The difference that can be made to patients’ lives (15:53)

Impact on other practice staff (19:10)

Developing the service (20:10)

Reflections and lessons learned…starting with Fiona (20:53)

Advice from Nick (22:19)

Helen’s top tips (22:48)

A final word from Alice (24:24)

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com – or please check out our dedicated page here.

27
jun
0

Podcast – Rachel Morris – Peer support for PCN leaders

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Life as a PCN leader can be a little lonely at the top. When you’re in charge of your organisation, who do you turn to when you need to download, offload, get a general sense of perspective and / or perhaps just some good old-fashioned advice? This is increasingly becoming an issue for many of our most senior staff in general practice and with demand and stress levels at an all-time high, access to great peer support has never been more important. So, enter GP and executive coach Dr Rachel Morris and our very own General Practice Podcast host Ben. With a wealth of hands-on experience as both clinical and executive leaders, they discuss what great peer support looks like, the ingredients required for successful mentorship and coaching, who you should approach and most importantly, what’s on offer with the all-new mastermind group programme they have recently set up.

Introduction (0:33)

Rachel’s thoughts on peer support and why it is so important (0:52)

How do you identify the best sources of support? (2:13)

Can talking to peers outside of your PCN really help? (4:26)

Different methods of peer support (6:45)

Optimising a mastermind experience (9:54)

Why accountability matters (11:38)

The ideal demographic of a mastermind group (13:14)

How Rachel and Ben can help with peer support (14:53)

What’s on offer when you join Rachel and Ben’s mastermind programme and who should apply (16:40)

Group rules (17:09)

Finding out more and signup (17:48)

Establishing a mastermind group of your own (8:12)

 

If you’re interested in joining the PCN Clinical Director mastermind group programme which Rachel and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com

For more information, please check out our dedicated page here

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